SiteGPT and Neople are AI customer support tools designed to help businesses deflect support tickets and streamline customer service operations. SiteGPT offers a more detailed pricing structure, with options ranging from a Starter plan at $49 per month to an Enterprise plan starting at $999 per month. It charges $25 per 1,000 tickets or chats and provides various usage tiers, including Starter, Growth, Scale, and Enterprise. Key features of SiteGPT include human handover, analytics/insights, and email lead capture, although it does not offer an AI email assistant.
Neople, on the other hand, has a significantly higher cost per 1,000 tickets or chats at $334 and offers price plans starting from €1500 per month for the Junior plan, up to €2500 per month for the Medior plan, with the Senior plan priced at an additional €1000 per month. Specific details on usage tiers, human handover, analytics/insights, and email lead capture are not provided for Neople, and it also lacks an AI email assistant feature. This positions SiteGPT as a potentially more cost-effective option with a clearer breakdown of features and pricing tiers compared to Neople.
| Feature | SiteGPT | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $334 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | SiteGPT pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
SiteGPT, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each tool offers unique features, pricing structures, and capabilities tailored to different business needs. This comparison aims to provide an objective overview of these three platforms to help you understand their positions in the market.
SiteGPT and My AskAI both offer AI customer support features, while Neople does not. This makes SiteGPT and My AskAI more suitable for businesses looking to automate customer interactions and reduce support ticket volumes.
All three platforms—SiteGPT, Neople, and My AskAI—offer AI features designed to assist support agents. This includes capabilities such as conversation analytics and human handover, which are crucial for maintaining high-quality customer service.
SiteGPT offers a variety of pricing plans ranging from $49/month to $999/month, with additional costs for removing branding and extra messages. Neople's pricing starts at €1500/month, with higher tiers available. My AskAI provides plans starting at $60/month, with a 30-day free trial available on all plans without requiring a credit card. This trial period can be particularly beneficial for businesses looking to test the service before committing financially.
The cost per 1,000 tickets/chats varies significantly among the platforms. SiteGPT charges $25, Neople charges €334, and My AskAI charges $99. This makes SiteGPT the most cost-effective option in this aspect, followed by My AskAI.
SiteGPT offers different usage tiers, from 4,000 to unlimited messages per month. My AskAI also provides flexible usage tiers, starting from 200 conversations per month to unlimited conversations. Neople does not provide specific usage tiers, making it less transparent in terms of usage limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents. Neople does not provide information on this feature, which could be a consideration for businesses requiring this capability.
SiteGPT and My AskAI both offer conversation analytics and insights, which are essential for monitoring and improving customer interactions. Neople does not provide information on this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or Neople. This can be particularly useful for businesses looking to automate email responses and manage email lead capture more efficiently.
Both SiteGPT and My AskAI offer email lead capture features, while Neople does not provide information on this capability. This feature can be valuable for businesses aiming to convert customer interactions into potential sales leads.
SiteGPT imposes content limits based on the plan, ranging from 200 to 100,000 training web pages. In contrast, My AskAI offers unlimited webpages and documents across all plans, which can be a significant advantage for businesses with extensive content.
SiteGPT offers varying numbers of chatbots depending on the plan, from 1 to unlimited. My AskAI provides one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in its enterprise plan. Neople does not specify the number of chatbots or agents.
None of the platforms offer a hosted help center or a chatbot flow builder, which could be a limitation for businesses seeking these features.
SiteGPT and My AskAI both support a wide range of content and knowledge integrations. My AskAI offers additional integrations with platforms like Confluence, Gitbook, and Salesforce, providing more flexibility for businesses with diverse tech stacks.
Both SiteGPT and My AskAI offer extensive integrations for end-user interactions, including popular platforms like Slack, Zendesk, and Intercom. My AskAI provides additional integrations with tools like Zapier, Tidio, and LiveChat, offering more options for businesses.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while SiteGPT and My AskAI are not. In terms of support, My AskAI offers comprehensive support options, including web, email, and video support, with priority support and a success manager available in higher tiers.
SiteGPT and My AskAI both use GPT-4o models, with My AskAI offering additional models like Claude and Gemini in its enterprise plan. Both SiteGPT and My AskAI provide API access, while Neople's AI models and API access are not specified.
In summary, SiteGPT and My AskAI offer comprehensive AI customer support features, with My AskAI providing additional benefits such as an AI email assistant and more extensive integrations. Neople, while offering AI features for support agents, lacks several key capabilities and transparency in pricing and usage tiers.
