SiteGPT and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer interactions. SiteGPT offers a tiered pricing model based on message volume, with plans ranging from $49 per month for 4,000 messages to $999 per month for unlimited messages. Additional features include human handover, analytics and insights, and email lead capture. However, SiteGPT does not provide an AI email assistant. Optional add-ons include removing SiteGPT branding for $50 per month and purchasing extra message capacity.
LiveHelpNow, on the other hand, uses a per-agent pricing model, with core services such as live chat, ticket management, knowledge base, and call management priced at $21 per agent per month. Additional services like a chatbot and Hue AI are priced separately at $95 and $300 per month, respectively. Similar to SiteGPT, LiveHelpNow includes human handover and analytics/insights but lacks an AI email assistant. Pricing for some advanced features like KPI dashboards and multiple ticket forms is not disclosed and is provided on application (POA).
| Feature | SiteGPT | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets by leveraging artificial intelligence. Each platform offers unique features, pricing structures, and capabilities to cater to different business needs. Below is a comparative analysis of these three tools.
All three platforms—SiteGPT, LiveHelpNow, and My AskAI—offer AI customer support features and AI capabilities for support agents. This makes them suitable for businesses looking to automate and enhance their customer service operations.
SiteGPT offers multiple pricing tiers, starting from $49 per month for the Starter plan to $999 per month for the Enterprise plan. Additional costs include $50 per month for removing branding and $50 per month for an extra 5,000 messages.
LiveHelpNow has a per-agent pricing model, with costs varying based on the feature set. For instance, live chat and texting are $21 per agent, while the chatbot feature costs $95 per month.
My AskAI provides three main plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise, which is priced upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets/chats, SiteGPT charges $25, while My AskAI charges $99. LiveHelpNow's pricing for this feature is provided upon request.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000, and the Enterprise plan offers unlimited conversations. Additional conversations are priced at $0.10 each.
All three platforms support human handover and provide conversation analytics and insights, ensuring a seamless transition between AI and human agents while offering valuable data for performance evaluation.
Among the three, only My AskAI offers an AI Email Assistant, providing an additional layer of automation for email-based customer interactions.
SiteGPT imposes limits on training web pages, ranging from 200 pages in the Starter plan to 100,000 pages in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
SiteGPT's plans range from one chatbot in the Starter plan to unlimited chatbots in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LiveHelpNow does not provide specific information on the number of chatbots or agents.
LiveHelpNow offers a hosted help center, a feature not available in SiteGPT and My AskAI. None of the three platforms provide a chatbot flow builder.
SiteGPT supports various content and knowledge integrations, including Google Drive, Dropbox, and SharePoint. It also integrates with end-user platforms like Google Chat and Slack.
LiveHelpNow's integrations include websites and documents, with a detailed list available on their integration page.
My AskAI offers extensive integrations with content platforms like Confluence and Salesforce, and end-user platforms such as Zendesk, Intercom, and WhatsApp, making it highly versatile.
All three platforms are GDPR compliant but do not have SOC-2 compliance.
SiteGPT provides varying levels of support depending on the plan, from email support in the Starter plan to a custom support solution in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and a success manager in the Enterprise plan.
SiteGPT and My AskAI both utilize the GPT-4o model, with My AskAI also offering Claude and Gemini models for the Enterprise plan. All three platforms provide API access.
While all three platforms offer robust AI customer support features, My AskAI stands out with its unique AI Email Assistant, extensive integrations, and unlimited content limits. Its transparent pricing and comprehensive support options further enhance its appeal for businesses seeking a versatile and scalable AI customer support solution.
