image for site
All AI Agent Comparisons > SiteGPT vs. LivechatAI

AI customer support features comparison: SiteGPT vs LivechatAI

Compare SiteGPT and LivechatAI to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

SiteGPT and LivechatAI are AI customer support tools designed to deflect support tickets by automating responses and providing intelligent assistance. Both platforms offer a range of features aimed at enhancing customer support efficiency, including human handover and analytics/insights capabilities. SiteGPT positions itself with a pricing model of $25 per 1,000 tickets or chats, offering usage tiers from Starter to Enterprise, with monthly plans ranging from $49 to $999. Additional options, such as removing SiteGPT branding and purchasing extra message capacity, are available for an extra fee. Notably, SiteGPT does not include an AI email assistant feature but does support email lead capture.

LivechatAI, on the other hand, charges $55 per 1,000 tickets or chats and offers a variety of usage tiers, starting with a free plan that includes 100 GPT-4 messages. Paid plans range from $39 to $389 per month, with the higher tiers providing unlimited messages. Similar to SiteGPT, LivechatAI includes human handover and analytics/insights functionalities and supports email lead capture but lacks an AI email assistant. The pricing structure and message limits vary significantly between the two, with LivechatAI offering more granular options and a lower entry price point for its basic plan.

Full breakdown: All available features and pricing

Understand all about SiteGPT's and LivechatAI's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.
Feature SiteGPT LivechatAI My AskAI
Offers AI Customer Support Features? Yes Yes Yes
Offers AI Features for Support Agents? Yes Yes Yes
Price Plans Starter - $49/mo
Growth - $99/mo
Scale - $399/mo
Enterprise - Starts at $999/mo

Remove SiteGPT Branding - $50/mo
Extra 5k Messages - $50/mo
Free - $0/mo
Basic - $39/mo
Pro - $89/mo
Advanced - $189/mo
Expert - $389/mo
Essentials - $60
Pro - $99
Enterprise - POA

30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats $25 $55 $99
Usage Tiers Starter - 4k messages/mo
Growth - 10k messages/mo
Scale - 40k messages/mo
Enterprise - Unlimited message/mo
Free - 100 GPT4 Messages
Basic - 3,000 GPT 3.5 Messages
Pro - 4,000 GPT4 Messages
Advanced - Unlimited Messages
Expert - Unlimited Messages
Essentials - 200 conversations/mo
Pro - 1,000 conversations/mo
Enterprise - Unlimited

$0.10 per conversation beyond limits
Human Handover Yes Yes Yes
Conversation Analytics/Insights Yes Yes Yes
AI Email Assistant No No Yes
Email Lead Capture Yes Yes Yes
Pricing Page SiteGPT pricing page LivechatAI pricing page My AskAI pricing page
Content Limits Starter - 200 training web pages
Growth - 2,000 training web pages
Scale - 10,000 training web pages
Enterprise - 100,000 training web pages
Free - not specified
Basic - Unlimited/100M character
Pro - Unlimited/100M character
Advanced - Unlimited/100M character
Expert - Unlimited/100M character
Essentials - Unlimited webpages & documents
Pro - Unlimited webpages & documents
Enterprise - Unlimited webpages & documents

Updated automatically
Number of Chatbots/Agents Starter - 1 chatbot
Growth - 2 chatbots
Scale - 5 chatbots
Enterprise - Unlimited chatbots
Free - 1 AI Bot
Basic - 1 AI Bot
Pro - 2 AI Bots
Advanced - 5 AI Bots
Expert - 10 AI Bots
Essentials - 1 (2 modes: public and private)
Pro - 1 (2 modes: public and private)
Enterprise - Unlimited
Hosted Help Centre No No No
Chatbot Flow Builder No No No
Integrations (Content/Knowledge) Questions & Answers
Plain Text
Websites
Files (CSV, TXT, PDF, DOCX, PPTX, MD)
Google Drive
Dropbox
OneDrive
Notion
Audio Files
Sharepoint
Box
Websites
Files (text, PDF)
sitemaps
Providing Q&A
Websites
Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx)
Google Drive
Notion
Confluence
SharePoint
Gitbook
OneDrive
Dropbox
Zendesk
Intercom
Salesforce
Integrations (End Users) Google Chat
Messenger
Crisp
Slack
Zendesk
WhatsApp (Coming Soon)
Freshchat
Intercom (Coming Soon)
Hubspot (Coming Soon)
Slack
WhatsApp
Make.com
Website
Zendesk (app)
Intercom (app)
HubSpot (app)
Slack (app)
Teams (app)
Zapier
Tidio
LiveChat
Crisp
SalesIQ (Zoho)
Tawk
Freshchat
WhatsApp (via Intercom/Zendesk)
Instagram (via Intercom/Zendesk)
Messenger (via Intercom/Zendesk)
X/Twitter (via Intercom/Zendesk)
GDPR Compliant Yes Yes Yes
SOC-2 Compliant No No No
Support Starter - email
Growth - email
Scale - email, support manager
Enterprise - email, phone, account manager, custom support solution
Free - community, email
Basic - Live Chat
Pro - Live Chat
Advanced - Live Chat
Expert - Live Chat
Essentials - Web, email
Pro - Priority web, email, video
Enterprise - Slack, Success manager
AI Models Available GPT-4o GPT-4o
Llama
Mistral
Claude
Essentials - GPT-4o
Pro - GPT-4o
Enterprise - GPT-4o/Claude/Gemini
API Access Yes Yes Yes

Introduction

SiteGPT, LivechatAI, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans to cater to different business needs. Below is a comparative analysis of these three platforms, focusing on their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—SiteGPT, LivechatAI, and My AskAI—offer robust AI customer support features aimed at streamlining customer interactions and reducing the workload on human support agents. They also provide AI features specifically designed for support agents, enhancing their ability to resolve issues efficiently.

Pricing Plans

SiteGPT offers four pricing tiers: Starter at $49/mo, Growth at $99/mo, Scale at $399/mo, and Enterprise starting at $999/mo. Additional charges include $50/mo to remove branding and $50/mo for an extra 5k messages. LivechatAI's plans range from Free to $389/mo, with five different tiers. My AskAI provides three main plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). My AskAI stands out by offering a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

SiteGPT charges $25 per 1,000 tickets/chats, making it the most cost-effective among the three. LivechatAI charges $55, while My AskAI has the highest rate at $99 per 1,000 tickets/chats.

Usage Tiers

SiteGPT's usage tiers range from 4k messages per month in the Starter plan to unlimited messages in the Enterprise plan. LivechatAI offers usage from 100 GPT4 messages in the Free plan to unlimited messages in the Advanced and Expert plans. My AskAI's tiers include 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional $0.10 per conversation beyond the limits.

Human Handover and Analytics

All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance improvement.

AI Email Assistant

My AskAI is the only platform that offers an AI email assistant, adding an extra layer of automation for handling email inquiries. This feature is not available in SiteGPT or LivechatAI.

Content Limits

SiteGPT has content limits based on the plan, ranging from 200 to 100,000 training web pages. LivechatAI offers unlimited content with a 100M character limit across all paid plans. My AskAI provides unlimited webpages and documents in all its plans, with automatic updates.

Number of Chatbots/Agents

SiteGPT allows 1 chatbot in the Starter plan up to unlimited chatbots in the Enterprise plan. LivechatAI offers 1 to 10 AI bots depending on the plan. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans and unlimited chatbots in the Enterprise plan.

Integrations (Content/Knowledge)

SiteGPT supports a wide range of integrations, including Google Drive, Dropbox, OneDrive, Notion, and more. LivechatAI offers basic integrations like websites and text files. My AskAI provides extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, and more, making it a versatile choice for businesses with diverse content sources.

Integrations (End Users)

SiteGPT integrates with platforms like Google Chat, Messenger, Slack, Zendesk, and more. LivechatAI supports Slack, WhatsApp, and Make.com. My AskAI offers a comprehensive list of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, providing extensive connectivity options for end users.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. SiteGPT offers support via email for lower-tier plans and phone support for Enterprise users. LivechatAI provides community and email support in the Free plan and live chat support in paid plans. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manager support in the Enterprise plan.

AI Models Available

SiteGPT and LivechatAI primarily use GPT-4o, with LivechatAI also offering models like Llama, Mistral, and Claude. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini in its Enterprise plan, providing more flexibility for businesses requiring different AI capabilities.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support functionalities with other systems and applications seamlessly.

Conclusion

In summary, while all three platforms—SiteGPT, LivechatAI, and My AskAI—offer comprehensive AI customer support solutions, My AskAI stands out with its unique AI email assistant, extensive integrations, and flexible support options. The 30-day free trial without a credit card requirement also provides an attractive entry point for businesses looking to evaluate the platform.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation

Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support

Vestd company logo — Customer of My AskAI's AI customer support agents
FreeCash company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents