SiteGPT and LivechatAI are AI customer support tools designed to deflect support tickets by automating responses and providing intelligent assistance. Both platforms offer a range of features aimed at enhancing customer support efficiency, including human handover and analytics/insights capabilities. SiteGPT positions itself with a pricing model of $25 per 1,000 tickets or chats, offering usage tiers from Starter to Enterprise, with monthly plans ranging from $49 to $999. Additional options, such as removing SiteGPT branding and purchasing extra message capacity, are available for an extra fee. Notably, SiteGPT does not include an AI email assistant feature but does support email lead capture.
LivechatAI, on the other hand, charges $55 per 1,000 tickets or chats and offers a variety of usage tiers, starting with a free plan that includes 100 GPT-4 messages. Paid plans range from $39 to $389 per month, with the higher tiers providing unlimited messages. Similar to SiteGPT, LivechatAI includes human handover and analytics/insights functionalities and supports email lead capture but lacks an AI email assistant. The pricing structure and message limits vary significantly between the two, with LivechatAI offering more granular options and a lower entry price point for its basic plan.
| Feature | SiteGPT | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $55 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, LivechatAI, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans to cater to different business needs. Below is a comparative analysis of these three platforms, focusing on their key features, pricing, and capabilities.
All three platforms—SiteGPT, LivechatAI, and My AskAI—offer robust AI customer support features aimed at streamlining customer interactions and reducing the workload on human support agents. They also provide AI features specifically designed for support agents, enhancing their ability to resolve issues efficiently.
SiteGPT offers four pricing tiers: Starter at $49/mo, Growth at $99/mo, Scale at $399/mo, and Enterprise starting at $999/mo. Additional charges include $50/mo to remove branding and $50/mo for an extra 5k messages. LivechatAI's plans range from Free to $389/mo, with five different tiers. My AskAI provides three main plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). My AskAI stands out by offering a 30-day free trial on all plans without requiring a credit card.
SiteGPT charges $25 per 1,000 tickets/chats, making it the most cost-effective among the three. LivechatAI charges $55, while My AskAI has the highest rate at $99 per 1,000 tickets/chats.
SiteGPT's usage tiers range from 4k messages per month in the Starter plan to unlimited messages in the Enterprise plan. LivechatAI offers usage from 100 GPT4 messages in the Free plan to unlimited messages in the Advanced and Expert plans. My AskAI's tiers include 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional $0.10 per conversation beyond the limits.
All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance improvement.
My AskAI is the only platform that offers an AI email assistant, adding an extra layer of automation for handling email inquiries. This feature is not available in SiteGPT or LivechatAI.
SiteGPT has content limits based on the plan, ranging from 200 to 100,000 training web pages. LivechatAI offers unlimited content with a 100M character limit across all paid plans. My AskAI provides unlimited webpages and documents in all its plans, with automatic updates.
SiteGPT allows 1 chatbot in the Starter plan up to unlimited chatbots in the Enterprise plan. LivechatAI offers 1 to 10 AI bots depending on the plan. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
SiteGPT supports a wide range of integrations, including Google Drive, Dropbox, OneDrive, Notion, and more. LivechatAI offers basic integrations like websites and text files. My AskAI provides extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, and more, making it a versatile choice for businesses with diverse content sources.
SiteGPT integrates with platforms like Google Chat, Messenger, Slack, Zendesk, and more. LivechatAI supports Slack, WhatsApp, and Make.com. My AskAI offers a comprehensive list of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, providing extensive connectivity options for end users.
All three platforms are GDPR compliant but not SOC-2 compliant. SiteGPT offers support via email for lower-tier plans and phone support for Enterprise users. LivechatAI provides community and email support in the Free plan and live chat s
