AI customer support features comparison: SiteGPT vs Kommunicate

Introduction

In the competitive landscape of AI customer support tools, SiteGPT, Kommunicate, and My AskAI all aim to deflect support tickets and streamline customer interactions. Each of these platforms offers unique features, pricing structures, and capabilities designed to enhance the efficiency of support teams.

AI Customer Support Features

All three platforms, SiteGPT, Kommunicate, and My AskAI, offer AI-driven customer support features. However, SiteGPT and My AskAI extend their capabilities to support agents with AI features, while Kommunicate does not.

Pricing and Plans

SiteGPT's pricing ranges from $49 per month for the Starter plan to $999 per month for the Enterprise plan, with additional costs for branding removal and extra messages. Kommunicate's plans start at $100 per month for the Lite plan and go up to custom pricing for the Enterprise plan. My AskAI offers plans starting at $60 per month for Essentials, $99 per month for Pro, and custom pricing for the Enterprise plan, with a 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, SiteGPT charges $25, Kommunicate charges $84, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional features that justify the price.

Usage Tiers

SiteGPT provides various message limits per month, starting from 4,000 messages in the Starter plan to unlimited messages in the Enterprise plan. Kommunicate offers 1,000 messages in the Lite plan and up to custom pricing for the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and the Enterprise plan offers unlimited conversations, with additional conversations costing $0.10 each.

Human Handover and Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring smooth transitions from AI to human agents and valuable data for performance optimization.

AI Email Assistant

A unique feature of My AskAI is its AI Email Assistant, which neither SiteGPT nor Kommunicate offers. This feature enhances My AskAI's capability to handle customer interactions through multiple channels.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information efficiently.

Content Limits

SiteGPT imposes limits on the number of training web pages based on the plan, ranging from 200 to 100,000 pages. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

SiteGPT's chatbot limits range from 1 in the Starter plan to unlimited in the Enterprise plan. Kommunicate does not specify the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center feature.

Chatbot Flow Builder

Kommunicate provides a chatbot flow builder, a feature not available in SiteGPT or My AskAI.

Integrations (Content/Knowledge)

SiteGPT, Kommunicate, and My AskAI support various integrations for content and knowledge management. My AskAI offers a comprehensive range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

SiteGPT supports integrations with platforms like Google Chat, Messenger, Crisp, Slack, Zendesk, and Freshchat, with more integrations coming soon. Kommunicate provides a list of integrations on their website. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. SiteGPT offers varying levels of support based on the plan, from email support to custom support solutions. Kommunicate provides email, knowledge base, live chat, phone support, personalized onboarding, product training, and a dedicated account manager for its higher-tier plans. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.

AI Models and API Access

All three platforms utilize GPT-4o AI models and offer API access. My AskAI additionally offers Claude and Gemini models for its Enterprise plan.

Conclusion

SiteGPT, Kommunicate, and My AskAI each bring unique strengths to the AI customer support market. My AskAI stands out with its AI Email Assistant, extensive integrations, and flexible support options, positioning itself as a comprehensive solution for businesses looking to enhance their customer support capabilities.