SiteGPT and Kommunicate are AI customer support tools designed to assist businesses in deflecting support tickets through automated responses and other features. SiteGPT offers a tiered pricing model starting at $49 per month for the Starter plan, which includes 4,000 messages per month, and scales up to an Enterprise plan starting at $999 per month for unlimited messages. Additional options like removing SiteGPT branding and extra message packages are available for an additional fee. SiteGPT is priced at $25 per 1,000 tickets or chats and includes features such as human handover, analytics/insights, and email lead capture, but does not offer an AI email assistant.
Kommunicate, on the other hand, starts at $100 per month for the Lite plan, which includes 1,000 messages, and goes up to $200 per month for the Advanced plan with 5,000 messages, with custom pricing for the Enterprise plan. The cost per 1,000 tickets or chats with Kommunicate is $84. Similar to SiteGPT, Kommunicate includes features like human handover, analytics/insights, and email lead capture, but also lacks an AI email assistant. Both platforms aim to streamline customer support processes, though they differ significantly in their pricing structures and included message allowances.
| Feature | SiteGPT | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $84 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support tools, SiteGPT, Kommunicate, and My AskAI all aim to deflect support tickets and streamline customer interactions. Each of these platforms offers unique features, pricing structures, and capabilities designed to enhance the efficiency of support teams.
All three platforms, SiteGPT, Kommunicate, and My AskAI, offer AI-driven customer support features. However, SiteGPT and My AskAI extend their capabilities to support agents with AI features, while Kommunicate does not.
SiteGPT's pricing ranges from $49 per month for the Starter plan to $999 per month for the Enterprise plan, with additional costs for branding removal and extra messages. Kommunicate's plans start at $100 per month for the Lite plan and go up to custom pricing for the Enterprise plan. My AskAI offers plans starting at $60 per month for Essentials, $99 per month for Pro, and custom pricing for the Enterprise plan, with a 30-day free trial available on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, SiteGPT charges $25, Kommunicate charges $84, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional features that justify the price.
SiteGPT provides various message limits per month, starting from 4,000 messages in the Starter plan to unlimited messages in the Enterprise plan. Kommunicate offers 1,000 messages in the Lite plan and up to custom pricing for the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and the Enterprise plan offers unlimited conversations, with additional conversations costing $0.10 each.
All three platforms support human handover and provide conversation analytics and insights, ensuring smooth transitions from AI to human agents and valuable data for performance optimization.
A unique feature of My AskAI is its AI Email Assistant, which neither SiteGPT nor Kommunicate offers. This feature enhances My AskAI's capability to handle customer interactions through multiple channels.
All three platforms support email lead capture, allowing businesses to gather potential customer information efficiently.
SiteGPT imposes limits on the number of training web pages based on the plan, ranging from 200 to 100,000 pages. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
SiteGPT's chatbot limits range from 1 in the Starter plan to unlimited in the Enterprise plan. Kommunicate does not specify the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Kommunicate provides a chatbot flow builder, a feature not available in SiteGPT or My AskAI.
SiteGPT, Kommunicate, and My AskAI support various integrations for content and knowledge management. My AskAI offers a comprehensive range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
SiteGPT supports integrations with platforms like Google Chat, Messenger, Crisp, Slack, Zendesk, and Freshchat, with more integrations coming soon. Kommunicate provides a list of integrations on their website. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but not SOC-2 compliant. SiteGPT offers varying
