AI customer support features comparison:SiteGPTvs Helpkit

Introduction

SiteGPT, Helpkit, and My AskAI are AI customer support tools designed to enhance customer service experiences by deflecting support tickets. These tools leverage artificial intelligence to assist support agents and manage customer inquiries more efficiently.

AI Customer Support Features

All three platforms, SiteGPT, Helpkit, and My AskAI, offer AI customer support features. However, only SiteGPT and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for customer service teams.

Pricing Plans

SiteGPT offers a tiered pricing structure starting at $49 per month for the Starter plan, going up to $999 per month for the Enterprise plan. Helpkit's pricing starts at $19 per month and goes up to $79 per month, with an additional $49 per month for their AI Chatbot. My AskAI's plans start at $60 per month for the Essentials plan and go up to $99 per month for the Pro plan, with a custom pricing option for Enterprise clients. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, SiteGPT charges $25, Helpkit charges $49, and My AskAI charges $99. This makes SiteGPT the most cost-effective option in this aspect.

Usage Tiers

SiteGPT's usage tiers range from 4,000 messages per month on the Starter plan to unlimited messages on the Enterprise plan. Helpkit does not provide detailed usage tier information. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Both SiteGPT and My AskAI support human handover, allowing complex queries to be escalated to human agents. Helpkit does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to analyze and improve their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available with SiteGPT or Helpkit.

Email Lead Capture

All three platforms include email lead capture functionalities, helping businesses to gather and manage customer leads effectively.

Content Limits

SiteGPT has specific content limits based on the plan, ranging from 200 training web pages on the Starter plan to 100,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, which are updated automatically. Helpkit does not provide detailed content limit information.

Number of Chatbots/Agents

SiteGPT allows a varying number of chatbots depending on the plan, from one chatbot on the Starter plan to unlimited chatbots on the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Helpkit does not specify the number of chatbots or agents.

Hosted Help Centre

Helpkit offers a hosted help center, a feature not available with SiteGPT or My AskAI.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

SiteGPT and My AskAI both offer extensive integrations with various content and knowledge sources. SiteGPT integrates with platforms like Google Drive, Dropbox, and OneDrive, among others. My AskAI supports similar integrations and additionally includes Confluence, Gitbook, Zendesk, Intercom, and Salesforce. Helpkit’s integrations are limited to Notion.

Integrations (End Users)

SiteGPT integrates with multiple end-user platforms, including Google Chat, Messenger, Slack, and Zendesk, with more integrations coming soon. Helpkit's end-user integrations are limited to websites. My AskAI offers a wide range of integrations, including Zendesk, Intercom, Slack, Teams, and many more, providing a more versatile solution.

GDPR Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy for users.

SOC-2 Compliance

None of the platforms are SOC-2 compliant.

Support

SiteGPT offers varying levels of support depending on the plan, ranging from email support to dedicated account managers for Enterprise clients. Helpkit does not provide detailed support information. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and dedicated Slack and success manager support for the Enterprise plan.

AI Models Available

SiteGPT and My AskAI both utilize GPT-4 for their AI models. My AskAI also offers Claude and Gemini models for Enterprise clients, providing more flexibility. Helpkit uses GPT-4 as well.

API Access

Both SiteGPT and My AskAI offer API access, whereas Helpkit does not.

Conclusion

My AskAI offers a robust set of features, including AI email assistance, extensive integrations, and flexible content limits, positioning it as a comprehensive solution for AI-driven customer support. SiteGPT and Helpkit also provide valuable features but differ in specific capabilities and integrations.