AI customer support features comparison: SiteGPT vs HappyChat AI

AI Customer Support Tools: SiteGPT vs. HappyChat AI vs. My AskAI

SiteGPT, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each of these platforms offers a range of features, pricing plans, and capabilities aimed at different market segments.

Key Features and Capabilities

All three platforms provide AI customer support features, enabling businesses to automate responses and manage customer inquiries efficiently. SiteGPT and My AskAI both offer AI features specifically designed for support agents, whereas HappyChat AI's offering in this area is still to be confirmed.

Pricing Plans

SiteGPT has a tiered pricing structure starting with the Starter plan at $49 per month, scaling up to an Enterprise plan starting at $999 per month. Additional costs include $50 per month to remove SiteGPT branding and $50 for an extra 5,000 messages.

HappyChat AI offers a more affordable entry point with a Free plan, followed by Starter at $19 per month, Growth at $49 per month, Pro at $99 per month, and an Enterprise plan at $399 per month.

My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and a customizable Enterprise plan. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for new users.

AI Pricing Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats is $25 for SiteGPT, $24 for HappyChat AI, and $99 for My AskAI. This makes My AskAI the most expensive in this category, but it also offers more advanced AI models and integrations, which may justify the higher cost.

Usage Tiers

SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. HappyChat AI offers 50 messages per month for free, scaling up to 50,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover and Conversation Analytics

Both SiteGPT and My AskAI support human handover, allowing for seamless transition from the bot to a human agent. HappyChat AI does not currently offer this feature. All three platforms provide conversation analytics and insights to help businesses improve their customer support operations.

AI Email Assistant and Lead Capture

My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or HappyChat AI. All three platforms support email lead capture, helping businesses gather potential customer information effectively.

Content Limits

SiteGPT and HappyChat AI have specific content limits based on their pricing tiers, whereas My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. This can be particularly beneficial for businesses with extensive content needs.

Number of Chatbots/Agents

SiteGPT's number of chatbots ranges from 1 in the Starter plan to unlimited in the Enterprise plan. HappyChat AI offers from 1 chatbot in the Free plan to 50 chatbots in the Enterprise plan. My AskAI provides 1 chatbot with both public and private modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Integrations

SiteGPT, HappyChat AI, and My AskAI offer various integrations with content and knowledge bases as well as end-user platforms. My AskAI provides a more extensive range of integrations, including popular platforms like Zendesk, Intercom, Salesforce, and Slack, which can be a significant advantage for businesses using these tools.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support varies across the platforms, with SiteGPT offering different levels of support based on the plan, including email and phone support for higher tiers. HappyChat AI provides chat and email support, with priority support and account managers for higher plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and Success Manager support for the Enterprise plan.

AI Models and API Access

SiteGPT and My AskAI use advanced AI models like GPT-4o, with My AskAI also offering Claude and Gemini for its Enterprise plan. HappyChat AI uses GPT-3 across most plans, with GPT-4 available for higher tiers. All three platforms offer API access for integration with other systems.

Conclusion

In summary, while SiteGPT and HappyChat AI provide robust AI customer support solutions, My AskAI offers a more comprehensive range of features, especially in terms of integrations, AI capabilities, and support options. This makes My AskAI a strong contender for businesses looking for a versatile and scalable AI customer support solution.