SiteGPT and HappyChat AI are AI-powered customer support tools designed to help businesses deflect support tickets. SiteGPT offers a range of pricing and usage tiers, starting with the Starter plan at $49 per month for up to 4,000 messages and scaling up to an Enterprise plan that starts at $999 per month for unlimited messages. The cost per 1,000 tickets or chats is $25. SiteGPT includes features such as human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant. Additional services like removing SiteGPT branding and extra messages are available for an additional fee.
HappyChat AI, on the other hand, provides a more cost-effective entry point with a free plan that allows up to 50 messages per month. Its pricing plans range from $19 per month for the Starter tier to $399 per month for the Enterprise plan, which supports up to 50,000 messages. The cost per 1,000 tickets or chats is slightly lower at $24. HappyChat AI also offers analytics and insights and email lead capture but lacks human handover and an AI email assistant. Both platforms provide scalable solutions tailored to different business needs, with SiteGPT offering more extensive message limits and additional customization options, while HappyChat AI provides a lower-cost entry and simpler tier structure.
| Feature | SiteGPT | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT,HappyChat AI, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service through automation. Each of these platforms offers a range of features, pricing plans, and capabilities aimed at different market segments.
All three platforms provide AI customer support features, enabling businesses to automate responses and manage customer inquiries efficiently. SiteGPT and My AskAI both offer AI features specifically designed for support agents, whereas HappyChat AI's offering in this area is still to be confirmed.
SiteGPT has a tiered pricing structure starting with the Starter plan at $49 per month, scaling up to an Enterprise plan starting at $999 per month. Additional costs include $50 per month to remove SiteGPT branding and $50 for an extra 5,000 messages.
HappyChat AI offers a more affordable entry point with a Free plan, followed by Starter at $19 per month, Growth at $49 per month, Pro at $99 per month, and an Enterprise plan at $399 per month.
My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and a customizable Enterprise plan. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for new users.
The cost per 1,000 tickets or chats is $25 for SiteGPT, $24 for HappyChat AI, and $99 for My AskAI. This makes My AskAI the most expensive in this category, but it also offers more advanced AI models and integrations, which may justify the higher cost.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. HappyChat AI offers 50 messages per month for free, scaling up to 50,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both SiteGPT and My AskAI support human handover, allowing for seamless transition from the bot to a human agent. HappyChat AI does not currently offer this feature. All three platforms provide conversation analytics and insights to help businesses improve their customer support operations.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or HappyChat AI. All three platforms support email lead capture, helping businesses gather potential customer information effectively.
SiteGPT and HappyChat AI have specific content limits based on their pricing tiers, whereas My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. This can be particularly beneficial for businesses with extensive content needs.
SiteGPT's number of chatbots ranges from 1 in the Starter plan to unlimited in the Enterprise plan. HappyChat AI offers from 1 chatbot in the Free plan to 50 chatbots in the Enterprise plan. My AskAI provides 1 chatbot with both public and private modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
SiteGPT, HappyChat AI, and My AskAI offer various integrations with content and knowledge bases as well as end-user platforms. My AskAI provides a more extensive range of integrations, including popular platforms like Zendesk, Intercom, Salesforce, and Slack, which can be a significant advantage
