SiteGPT and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. SiteGPT offers a more cost-effective solution with a price of $25 per 1,000 tickets or chats, while CustomGPT is significantly higher at $250 per 1,000 tickets or chats. SiteGPT provides various usage tiers, starting from the Starter plan at $49 per month for 4,000 messages, up to the Enterprise plan which offers unlimited messages starting at $999 per month. CustomGPT, on the other hand, has a Standard plan at $99 per month for 1,000 GPT-4 queries and a Premium plan at $499 per month for 5,000 GPT-4 queries, with custom pricing available for enterprise needs.
Both platforms offer analytics and insights, as well as email lead capture capabilities. However, they differ in some critical features; SiteGPT includes a human handover option, which is absent in CustomGPT. Additionally, SiteGPT allows for branding removal at an extra cost and offers scalability with options to purchase additional messages. CustomGPT does not provide an AI email assistant, similar to SiteGPT, but focuses on leveraging GPT-4 for its queries. These distinctions position SiteGPT as a more scalable and flexible solution for businesses with varying needs, while CustomGPT caters to those requiring advanced AI capabilities with a higher budget.
| Feature | SiteGPT | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $250 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, CustomGPT, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer interaction through automation. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—SiteGPT, CustomGPT, and My AskAI—provide AI customer support features aimed at automating responses and improving customer service efficiency. However, SiteGPT and My AskAI also offer additional AI features specifically designed for support agents, whereas CustomGPT does not.
SiteGPT offers a tiered pricing model starting at $49 per month for the Starter plan, scaling up to $999 per month for the Enterprise plan. CustomGPT's pricing starts at $99 per month for the Standard plan and goes up to $499 per month for the Premium plan, with custom pricing for the Enterprise tier. My AskAI's plans begin at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly across the platforms. SiteGPT charges $25, CustomGPT charges $250, and My AskAI charges $99. This makes SiteGPT the most cost-effective option in this category, followed by My AskAI.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. CustomGPT offers 1,000 GPT-4 queries per month in the Standard plan and 5,000 queries in the Premium plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both SiteGPT and My AskAI support human handover, allowing the chatbot to transfer the conversation to a human agent when necessary. CustomGPT does not offer this feature.
All three platforms—SiteGPT, CustomGPT, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions and improve service quality.
Among the three, only My AskAI offers an AI email assistant, adding another layer of automation to handle email inquiries efficiently.
SiteGPT, CustomGPT, and My AskAI all offer email lead capture capabilities, enabling businesses to gather leads through customer interactions.
SiteGPT's content limits vary by plan, from 200 training web pages in the Starter plan to 100,000 training web pages in the Enterprise plan. CustomGPT's limits are defined by word count, ranging from 60 million words in the Standard plan to 300 million words in the Premium plan. My AskAI offers unlimited web pages and documents across all plans, automatically updating the content.
SiteGPT allows for 1 chatbot in the Starter plan, scaling up to unlimited chatbots in the Enterprise plan. CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—SiteGPT, CustomGPT, or My AskAI—offer a hosted help center or chatbot flow builder.
SiteGPT integrates with various content and knowledge management systems, including Google Drive, Dropbox, and Notion. CustomGPT supports websites, helpdesks, knowledge bases, and a wide range of document formats. My AskAI offers extensive integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and Salesforce.
SiteGPT integrates with end-user platforms like Google Chat, Messenger, and Slack. CustomGPT offers integrations through private and public share links, live chat widgets, and platforms like Slack and WordPress. My AskAI provides a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant but not SOC-2 compliant. SiteGPT offers varying levels of support depending on the plan, from email support in the Starter plan to custom support solutions in the Enterprise plan. CustomGPT provides helpdesk support and tailored onboarding in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated success manager support in the Enterprise plan.
SiteGPT and My AskAI use GPT-4o, while CustomGPT uses GPT-4 across all plans. My AskAI also offers the flexibility to use Claude or Gemini models in the Enterprise plan. All three platforms provide API access.
My AskAI stands out with its 30-day free trial, AI email assistant, and extensive integrations, making it a versatile and robust option for businesses looking to enhance their customer support capabilities. However, each platform offers unique features and pricing structures, catering to different business needs and budgets.
