AI customer support features comparison:SiteGPTvs Customerly

Overview

SiteGPT, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities aimed at different market needs.

AI Customer Support Features

All three platforms—SiteGPT, Customerly, and My AskAI—offer AI customer support features. However, SiteGPT and My AskAI also provide AI features specifically designed for support agents, unlike Customerly.

Pricing Plans

SiteGPT's pricing starts at $49 per month for the Starter plan and goes up to $999 per month for the Enterprise plan. They also offer additional options like removing branding for $50 per month and extra message packs for $50 per 5,000 messages. Customerly offers a more affordable entry point with plans starting at $9 per month and scaling up to $299 per month. My AskAI's pricing is positioned between the two, with plans starting at $60 per month and a free 30-day trial available on all plans.

AI Price Per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25. My AskAI charges $99, while Customerly is significantly higher at $300.

Usage Tiers

SiteGPT offers usage tiers based on the number of messages per month, ranging from 4,000 to unlimited messages. Customerly uses a usage-based billing system for all its plans except the Essential plan. My AskAI provides clear usage limits with Essentials allowing 200 conversations per month, Pro 1,000 conversations, and Enterprise offering unlimited conversations with a per-conversation charge beyond these limits.

Human Handover and Analytics

All three platforms support human handover and offer conversation analytics and insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance analysis.

AI Email Assistant

Both Customerly and My AskAI offer AI email assistants, a feature absent in SiteGPT. This can be particularly useful for companies looking to streamline their email support processes.

Email Lead Capture

All three platforms provide email lead capture capabilities, allowing businesses to gather and manage customer leads effectively.

Content Limits

SiteGPT has varying content limits based on the plan, ranging from 200 to 100,000 training web pages. Customerly provides interaction-based limits, while My AskAI offers unlimited webpages and documents across all plans, automatically updated.

Number of Chatbots/Agents

SiteGPT's chatbot numbers vary from one to unlimited based on the plan. Customerly does not provide specific information on this feature. My AskAI allows one chatbot in Essentials and Pro plans, with the Enterprise plan offering unlimited chatbots.

Hosted Help Centre and Chatbot Flow Builder

Customerly stands out by offering a hosted help center and a chatbot flow builder, features not available in SiteGPT or My AskAI.

Integrations (Content/Knowledge)

SiteGPT supports a wide range of content and knowledge integrations, including various file types and platforms like Google Drive and Dropbox. Customerly offers help center integration. My AskAI provides extensive integrations, including websites, files, and multiple third-party platforms like Zendesk and Salesforce.

Integrations (End Users)

SiteGPT integrates with several communication platforms like Google Chat and Slack, with more coming soon. Customerly offers integrations with marketing and analytics tools like Google Ads and LinkedIn Ads. My AskAI provides comprehensive end-user integrations, including website, Zendesk, Intercom, and various chat and social media platforms.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. SiteGPT offers varying levels of support based on the plan, from email to a custom support solution. Customerly does not provide specific support details. My AskAI offers robust support options, including web, email, priority support, and a success manager for Enterprise plans.

AI Models and API Access

All three platforms utilize GPT-4o models and provide API access. My AskAI also offers additional AI models like Claude and Gemini for Enterprise plans, providing more flexibility and customization.

Conclusion

In summary, while SiteGPT, Customerly, and My AskAI each offer robust AI customer support solutions, My AskAI stands out with its comprehensive integrations, unlimited content limits, and flexible AI model options, making it a versatile choice for businesses looking for a scalable and customizable AI customer support tool.