SiteGPT and CoSupport AI are both AI customer support tools designed to deflect support tickets and streamline customer service operations. SiteGPT offers a structured pricing model with clear usage tiers and additional features. The pricing per 1,000 tickets or chats is set at $25, with various plans ranging from the Starter package at $49 per month to the Enterprise package starting at $999 per month. SiteGPT also provides options to remove branding and purchase extra messages. Key features include human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
In contrast, CoSupport AI does not provide specific details on pricing, usage tiers, or additional features such as human handover, analytics, or email capabilities. The price per 1,000 tickets or chats is determined on a per-order basis (POA), and other pricing plans or usage tiers are not disclosed. This lack of detailed information makes it challenging to directly compare CoSupport AI's capabilities and cost-effectiveness with SiteGPT. Consequently, SiteGPT's transparent pricing and feature set could offer more immediate clarity for businesses evaluating AI customer support solutions.
| Feature | SiteGPT | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | SiteGPT pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
SiteGPT, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing, and capabilities, catering to various business needs.
All three platforms—SiteGPT, CoSupport AI, and My AskAI—offer AI customer support features and AI functionalities for support agents. This ensures that businesses can leverage artificial intelligence to streamline customer interactions and improve service quality.
SiteGPT offers multiple pricing plans: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include $50/month to remove branding and $50/month for an extra 5,000 messages. CoSupport AI's pricing details are not provided. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans available upon request. My AskAI also provides a 30-day free trial for all plans without requiring a credit card.
SiteGPT charges $25 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and the Enterprise plan offers unlimited conversations. Additional conversations are billed at $0.10 each. CoSupport AI's usage tiers are not specified.
Both SiteGPT and My AskAI support human handover and offer conversation analytics and insights. CoSupport AI's capabilities in these areas are not provided.
Only My AskAI includes an AI email assistant, providing an additional layer of support automation. Both SiteGPT and My AskAI offer email lead capture capabilities, whereas CoSupport AI's features are not detailed.
SiteGPT imposes content limits based on the plan, ranging from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. CoSupport AI's content limits are not specified.
SiteGPT's number of chatbots/agents varies by plan, from one chatbot in the Starter plan to unlimited in the Enterprise plan. My AskAI's Essentials and Pro plans each include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. CoSupport AI's details are not provided.
Neither SiteGPT nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI's offerings in these areas are not specified.
SiteGPT integrates with various content and knowledge sources, including Google Drive, Dropbox, and Notion. My AskAI also supports a wide range of integrations, including Confluence, Gitbook, and Salesforce, offering a more extensive list. CoSupport AI's integrations are not detailed.
SiteGPT supports integrations with platforms like Google Chat, Messenger, and Slack. My AskAI offers a broader range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more. CoSupport AI's end-user integrations are not provided.
Both SiteGPT and My AskAI are GDPR compliant. SiteGPT offers varying levels of support based on the plan, from email support to a custom support solution for Enterprise users. My AskAI provides web and email support for Essentials, priority support for Pro, and a success manager for Enterprise. CoSupport AI's compliance and support details are not available.
SiteGPT uses GPT-4o for its AI models, while My AskAI offers GPT-4o for Essentials and Pro, and multiple options (GPT-4o/Claude/Gemini) for Enterprise. Both SiteGPT and My AskAI provide API access. CoSupport AI's AI models and API access details are not specified.
In summary, while SiteGPT and My AskAI offer comprehensive AI customer support features, My AskAI provides additional benefits like an AI email assistant, broader integration options, and unlimited content limits across all plans. CoSupport AI's offerings are less clear due to the lack of detailed information. My AskAI's transparent pri
