SiteGPT and Cody AI are AI customer support tools designed to assist in deflecting support tickets by automating responses and interactions. SiteGPT offers a tiered pricing structure, starting at $49 per month for the Starter plan, which includes 4,000 messages per month, and scaling up to an Enterprise plan starting at $999 per month for unlimited messages. The cost per 1,000 tickets or chats with SiteGPT is $25. SiteGPT also provides features such as human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant. Additional options include removing branding for $50 per month and purchasing extra messages.
Cody AI, on the other hand, has a slightly different pricing model, with the Basic plan starting at $29 per month for 2,500 credits, and the Advanced plan costing $249 per month for 25,000 credits. The price per 1,000 tickets or chats with Cody AI is $29. Unlike SiteGPT, Cody AI does not offer human handover, analytics, insights, or email lead capture capabilities. Both tools aim to streamline customer support but cater to different needs and budgets, with SiteGPT providing more comprehensive features at a higher cost and Cody AI focusing on a more straightforward, credit-based approach.
| Feature | SiteGPT | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $29 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | SiteGPT pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and provide automated assistance to users. They offer various features and pricing plans tailored to different business needs. Below is a comparative analysis of these platforms based on key features, pricing, and capabilities.
All three platforms—SiteGPT, Cody AI, and My AskAI—offer AI customer support features aimed at reducing the volume of support tickets by automating responses to common queries. This core functionality is a standard offering across all three services.
SiteGPT and My AskAI both provide AI features specifically designed to assist support agents, enhancing their efficiency in handling customer queries. Cody AI, however, does not offer AI features for support agents, focusing solely on customer-facing AI interactions.
SiteGPT offers a range of pricing plans from Starter at $49 per month to Enterprise starting at $999 per month, with additional costs for removing branding and extra messages. Cody AI's plans range from Basic at $29 per month to Advanced at $249 per month. My AskAI's pricing starts with Essentials at $60 per month, Pro at $99 per month, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free evaluation period.
When it comes to the cost per 1,000 tickets or chats, SiteGPT charges $25, Cody AI charges $29, and My AskAI charges $99. While My AskAI's per-ticket cost is higher, it is essential to consider the additional features and integrations offered.
SiteGPT's usage tiers range from 4,000 to unlimited messages per month, depending on the plan. Cody AI offers credits ranging from 2,500 to 25,000 per month. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Cody AI does not offer this feature, which may limit its effectiveness in handling complex queries that require human intervention.
SiteGPT and My AskAI both provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions. Cody AI lacks this feature, which could be a disadvantage for companies looking to gain deeper insights into their customer support performance.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or Cody AI. This functionality can significantly enhance email support efficiency by automating responses and managing email queries more effectively.
Both SiteGPT and My AskAI offer email lead capture capabilities, helping businesses to gather and manage leads efficiently. Cody AI does not provide this feature, potentially missing out on opportunities for lead generation through email interactions.
SiteGPT and Cody AI have specific content limits based on their pricing plans, ranging from a few thousand to tens of thousands of training web pages or documents. My AskAI offers unlimited webpages and documents across all plans, automatically updating content, which can be a significant advantage for businesses with extensive content needs.
SiteGPT and Cody AI offer a varying number of chatbots or agents based on their pricing tiers. SiteGPT ranges from 1 to unlimited chatbots, while Cody AI ranges from 3 to 50 bots. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
SiteGPT, Cody AI, and My AskAI all support integrations with various content and knowledge sources. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing greater flexibility and connectivity for businesses.
When it comes to end-user integrations, My AskAI supports a wide array of platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, and more. SiteGPT and Cody AI offer fewer end-user integrations, which may limit their comp
