AI customer support features comparison: SiteGPT vs Chatwith

Overview of AI Customer Support Tools

SiteGPT, Chatwith, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets. These tools leverage artificial intelligence to enhance customer interactions, automate responses, and provide valuable insights.

Key Features

All three platforms offer AI customer support features. However, both SiteGPT and My AskAI extend their capabilities to support agents, providing additional tools to assist human agents in their tasks. Chatwith does not offer specific features for support agents.

Pricing Plans

SiteGPT offers four pricing plans: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include $50/month to remove branding and $50/month for an extra 5,000 messages.

Chatwith's pricing is more straightforward, starting with a Free plan, followed by Standard at $19/month, and Business at $59/month.

My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

SiteGPT and Chatwith have similar AI pricing for handling tickets/chats, at $25 and $24 per 1,000 tickets respectively. My AskAI, on the other hand, charges $99 per 1,000 tickets, reflecting its premium positioning and possibly more advanced features.

Usage Tiers

SiteGPT's usage tiers range from 4,000 to unlimited messages per month depending on the plan. Chatwith offers 50 messages on the Free plan, 2,000 messages on the Standard plan, and 3,000 messages on the Business plan.

My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

Among the three, only My AskAI offers an AI email assistant, adding another layer of automation and efficiency to customer support operations.

Email Lead Capture

All platforms support email lead capture, helping businesses gather and manage leads effectively.

Content Limits

SiteGPT has specific content limits based on the plan, ranging from 200 to 100,000 training web pages. Chatwith's limits are defined by characters, with up to 10,000,000 characters on the Standard and Business plans. My AskAI offers unlimited webpages and documents across all plans, automatically updating the content.

Number of Chatbots/Agents

SiteGPT and Chatwith limit the number of chatbots based on the plan, with SiteGPT offering up to unlimited chatbots on the Enterprise plan and Chatwith offering up to 2 chatbots on the Business plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer hosted help centers or chatbot flow builders.

Integrations (Content/Knowledge)

SiteGPT and My AskAI provide extensive integrations with various content and knowledge sources, including popular services like Google Drive, Dropbox, and Notion. Chatwith has a more limited range of integrations but supports essential file types and APIs.

Integrations (End Users)

All three platforms offer integrations with various end-user communication tools. SiteGPT and My AskAI have comprehensive integration options, including Slack, Zendesk, and WhatsApp. Chatwith also supports multiple integrations, including Shopify and WooCommerce.

Compliance and Support

All platforms are GDPR compliant but none are SOC-2 compliant. Support varies by plan, with SiteGPT offering email support across all plans and additional support for higher tiers. Chatwith provides community and email support with varying response times. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support on the Enterprise plan.

AI Models Available and API Access

SiteGPT and My AskAI use GPT-4o models, with My AskAI also offering Claude and Gemini models for Enterprise users. Chatwith uses GPT-3.5 Turbo and GPT-4 models depending on the plan. All three platforms provide API access.

Conclusion

While SiteGPT and Chatwith offer competitive pricing and essential features, My AskAI distinguishes itself with advanced AI capabilities, extensive integrations, and comprehensive support options. This makes My AskAI a robust choice for businesses seeking a high-performance AI customer support solution.