SiteGPT and Chatwith are AI customer support tools designed to deflect support tickets and streamline customer interactions. SiteGPT offers a range of pricing plans starting from $49 per month for the Starter tier, which includes 4,000 messages per month, up to the Enterprise tier starting at $999 per month for unlimited messages. SiteGPT charges $25 per 1,000 tickets or chats and provides features such as human handover, analytics/insights, and email lead capture, though it does not include an AI email assistant. Additional options include removing SiteGPT branding for $50 per month and purchasing extra messages.
Chatwith, on the other hand, starts with a free tier that allows 50 messages per month and extends to a Business plan starting at $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is slightly lower at $24. While Chatwith also offers analytics/insights and email lead capture, it lacks the human handover feature that SiteGPT provides. Chatwith’s pricing structure is more accessible for smaller usage tiers, with the Standard plan starting at $19 per month for 2,000 messages. Both platforms aim to enhance customer support efficiency, but SiteGPT appears to cater more to larger-scale operations with higher message volumes and additional customization options.
| Feature | SiteGPT | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT,Chatwith, andMy AskAIare AI customer support tools designed to help businesses manage and deflect support tickets. These tools leverage artificial intelligence to enhance customer interactions, automate responses, and provide valuable insights.
All three platforms offer AI customer support features. However, both SiteGPT and My AskAI extend their capabilities to support agents, providing additional tools to assist human agents in their tasks. Chatwith does not offer specific features for support agents.
SiteGPT offers four pricing plans: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include $50/month to remove branding and $50/month for an extra 5,000 messages.
Chatwith's pricing is more straightforward, starting with a Free plan, followed by Standard at $19/month, and Business at $59/month.
My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
SiteGPT and Chatwith have similar AI pricing for handling tickets/chats, at $25 and $24 per 1,000 tickets respectively. My AskAI, on the other hand, charges $99 per 1,000 tickets, reflecting its premium positioning and possibly more advanced features.
SiteGPT's usage tiers range from 4,000 to unlimited messages per month depending on the plan. Chatwith offers 50 messages on the Free plan, 2,000 messages on the Standard plan, and 3,000 messages on the Business plan.
My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Among the three, only My AskAI offers an AI email assistant, adding another layer of automation and efficiency to customer support operations.
All platforms support email lead capture, helping businesses gather and manage leads effectively.
SiteGPT has specific content limits based on the plan, ranging from 200 to 100,000 training web pages. Chatwith's limits are defined by characters, with up to 10,000,000 characters on the Standard and Business plans. My AskAI offers unlimited webpages and documents across all plans, automatically updating the content.
SiteGPT and Chatwith limit the number of chatbots based on the plan, with SiteGPT offering up to unlimited chatbots on the Enterprise plan and Chatwith offering up to 2 chatbots on the Business plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan.
None of the platforms offer hosted help centers or chatbot flow builders.
SiteGPT and My AskAI provide extensive integrations with various content and knowledge sources, including popular services like Google Drive, Dropbox, and Notion. Chatwith has a more limited range of integrations but supports essential file types and APIs.
All three platforms offer integrations with various end-user communication tools. SiteGPT and My AskAI have comprehensive integration options, including Slack, Zendesk, and WhatsApp. Chatwith also supports multiple integrations, including Shopify and WooCommerce.
