SiteGPT and Chatling are AI customer support tools designed to manage and deflect support tickets, offering different features and pricing structures to cater to various business needs. SiteGPT charges $25 per 1,000 tickets/chats and provides several usage tiers, ranging from the Starter plan at $49 per month for 4,000 messages to the Enterprise plan starting at $999 per month for unlimited messages. It includes features such as human handover, analytics/insights, and email lead capture, but lacks an AI email assistant. Additional options like removing SiteGPT branding and extra message packages are available for additional fees.
Chatling, on the other hand, offers a lower cost per 1,000 tickets/chats at $16 and has a more straightforward pricing structure with tiers from a Free plan allowing 100 chats per month to the Ultimate plan at $99 per month for 20,000 chats. Unlike SiteGPT, Chatling does not support human handover but includes analytics/insights and email lead capture. Chatling's pricing plans are more affordable, with the Pro plan costing $35 per month for 5,500 chats.
In summary, SiteGPT positions itself as a more comprehensive solution with higher pricing and additional customization options, while Chatling offers a more cost-effective alternative with essential features but lacks some advanced capabilities like human handover.
| Feature | SiteGPT | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $16 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Chatling, and My AskAI are AI-driven customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—SiteGPT, Chatling, and My AskAI—offer AI customer support features. However, only SiteGPT and My AskAI extend these AI capabilities to support agents, enhancing their efficiency and effectiveness. Chatling, on the other hand, focuses solely on customer-facing AI interactions.
SiteGPT offers a range of pricing plans starting from $49 per month for the Starter plan to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. Chatling provides a more budget-friendly option with its Free plan, and its highest tier, Ultimate, is priced at $99 per month. My AskAI's pricing starts at $60 per month for the Essentials plan, going up to a customizable Enterprise plan, with a 30-day free trial available for all plans.
When it comes to the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by SiteGPT at $25. My AskAI is priced higher at $99, which may reflect its advanced capabilities and integrations.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Chatling offers a Free plan with 100 chats per month, scaling up to 20,000 chats in the Ultimate plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents, whereas Chatling does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.
My AskAI stands out by offering an AI Email Assistant, a feature not available in SiteGPT or Chatling. This can be a significant advantage for businesses looking to automate email responses as well. All three platforms support email lead capture.
SiteGPT has varying content limits based on the plan, starting from 200 training web pages to 100,000 in the Enterprise plan. Chatling's content limits are defined by characters, with the Ultimate plan allowing up to 65,000,000 characters. My AskAI offers unlimited web pages and documents across all plans, with automatic updates.
SiteGPT starts with one chatbot in the Starter plan and offers unlimited chatbots in the Enterprise plan. Chatling provides up to 53 chatbots in its Ultimate plan. My AskAI offers one chatbot with two modes (public and private) in its lower-tier plans, and unlimited chatbots in the Enterprise plan.
SiteGPT and My AskAI offer extensive integrations with content and knowledge sources, including various file types, cloud storage services, and platforms like Google Drive and Notion. Chatling's integrations are more limited, focusing primarily on websites and FAQs. For end-user integrations, My AskAI supports a wide range of platforms including Zendesk, Intercom, Slack, and many more, while SiteGPT and Chatling have fewer options.
Both SiteGPT and My AskAI are GDPR compliant, whereas Chatling is not. None of the platforms are SOC-2 compliant. In terms of support, SiteGPT offers varying levels of support based on the plan, from email to custom support solutions. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise customers.
SiteGPT, Chatl
