SiteGPT and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and capturing email leads. Both platforms offer analytics and insights to help businesses optimize their customer support processes. However, they differ in several key areas, including pricing, usage tiers, and additional features.
SiteGPT offers a range of plans starting from $49 per month for the Starter plan, scaling up to an Enterprise plan that starts at $999 per month. It supports human handovers and provides an option to remove branding for an additional fee. SiteGPT's usage tiers range from 4,000 to unlimited messages per month, with extra message packages available for purchase. In contrast, Chatbase offers a free tier with 20 messages per month and paid plans starting at $19 per month. Its highest tier, Unlimited, supports up to 40,000 messages per month. Unlike SiteGPT, Chatbase does not support human handovers but offers more granular add-ons, such as extra message credits and additional chatbots.
Both platforms charge $25 per 1,000 tickets or chats, but they cater to different business needs with their unique feature sets and pricing structures. SiteGPT's higher-end plans and human handover capabilities may appeal to larger enterprises requiring robust support solutions. Chatbase, with its lower entry cost and flexible add-ons, might be more suitable for smaller businesses or those just starting with AI customer support.
| Feature | SiteGPT | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $25 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Chatbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing intelligent solutions to customer inquiries. Each platform offers unique features and pricing structures tailored to different business needs.
All three platforms—SiteGPT, Chatbase, and My AskAI—offer AI customer support features and AI capabilities for support agents, ensuring enhanced customer service and operational efficiency. They also provide conversation analytics and insights, which are essential for understanding customer interactions and improving service quality.
SiteGPT offers four pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional features like removing branding and extra messages come at an extra cost.
Chatbase has a free tier and three paid plans: Hobby at $19/month, Standard at $99/month, and Unlimited at $399/month. Additional message credits, chatbots, custom domains, and branding removal are available for extra fees.
My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. A notable advantage is the 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, SiteGPT and Chatbase both charge $25, while My AskAI charges $99. In terms of usage tiers, SiteGPT offers from 4,000 to unlimited messages per month, Chatbase ranges from 20 to 40,000 messages per month, and My AskAI provides 200 to unlimited conversations per month with an additional cost of $0.10 per conversation beyond the limits.
SiteGPT and My AskAI support human handover, enabling seamless transition from AI to human agents when needed. My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or Chatbase.
SiteGPT's content limits vary from 200 to 100,000 training web pages depending on the plan. Chatbase imposes character limits per chatbot, while My AskAI offers unlimited webpages and documents across all plans, automatically updated.
Regarding the number of chatbots, SiteGPT and Chatbase provide multiple chatbots depending on the plan, while My AskAI offers a single chatbot with two modes (public and private) for lower tiers and unlimited chatbots for the Enterprise plan.
SiteGPT supports a variety of content and end-user integrations, including Google Drive, Dropbox, Slack, and Zendesk. Chatbase allows integrations with WhatsApp, Slack, and Zapier. My AskAI offers extensive integrations, including Zendesk, Intercom, Salesforce, and many more, making it highly versatile.
All three platforms are GDPR compliant but lack SOC-2 compliance. Support varies, with SiteGPT offering email and phone support for higher tiers, Chatbase providing 24/7 support for its highest plan, and My AskAI offering priority and success manager support for Pro and Enterprise plans.
All platforms use GPT-4o for their AI models. My AskAI offers additional AI models like Claude and Gemini for the Enterprise plan. API access is available across all three platforms, ensuring flexibility and integration capabilities.
