SiteGPT and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer service interactions. SiteGPT offers a range of pricing plans starting from $49 per month for the Starter tier, which includes up to 4,000 messages per month, and goes up to an Enterprise plan starting at $999 per month for unlimited messages. The cost per 1,000 tickets or chats is $25. SiteGPT provides features such as human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant. Additional options include removing SiteGPT branding for $50 per month and purchasing extra messages at the same rate.
Chat Thing, on the other hand, provides a more cost-effective solution with a starting price of $0 per month for the Free tier, which includes up to 80,000 message tokens per month. Its highest tier, the Enterprise plan, costs $299 per month and includes up to 120,000,000 message tokens. The cost per 1,000 tickets or chats is $13. Chat Thing also offers analytics and insights and email lead capture, but it does not support human handover or include an AI email assistant. The pricing structure of Chat Thing makes it a competitive option for businesses looking for a scalable and budget-friendly customer support solution.
| Feature | SiteGPT | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $13 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a variety of features and pricing plans to cater to different business needs.
All three platforms—SiteGPT, Chat Thing, and My AskAI—offer AI customer support features. However, SiteGPT and My AskAI also provide AI features specifically for support agents, while Chat Thing does not.
SiteGPT's pricing ranges from $49/month for the Starter plan to $999/month for the Enterprise plan, with additional costs for removing branding and extra messages. Chat Thing offers a free basic plan and scales up to $299/month for the Enterprise plan. My AskAI's pricing starts at $60/month for the Essentials plan, with a Pro plan at $99/month and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by SiteGPT at $25. My AskAI is priced higher at $99.
SiteGPT and Chat Thing offer extensive message limits, with SiteGPT's Enterprise plan providing unlimited messages. Chat Thing's highest tier allows up to 120 million message tokens per month. My AskAI's plans are based on conversation limits, with the Enterprise plan offering unlimited conversations and a charge of $0.10 per conversation beyond the set limits.
Both SiteGPT and My AskAI support human handover, a feature not available in Chat Thing. This capability allows seamless transition from AI to human agents when necessary.
All three platforms—SiteGPT, Chat Thing, and My AskAI—offer conversation analytics and insights, helping businesses to monitor and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or Chat Thing. This can be particularly beneficial for businesses looking to automate their email responses.
All platforms provide email lead capture capabilities, ensuring that potential customer information is effectively collected and managed.
SiteGPT's content limits vary by plan, with the Enterprise plan supporting up to 100,000 training web pages. Chat Thing's storage tokens range from 600,000 to 120 million per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
SiteGPT and Chat Thing offer varying numbers of chatbots based on the plan, with unlimited chatbots available at the highest tiers. My AskAI provides one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or chatbot flow builder.
SiteGPT integrates with a variety of content sources, including Google Drive, Dropbox, and Notion. Chat Thing and My AskAI also of
