SiteGPT and Chaindesk are AI customer support tools designed to deflect support tickets through automated interactions. SiteGPT offers a range of usage tiers from Starter to Enterprise, with pricing starting at $49 per month for the Starter plan and scaling up to $999 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $25. SiteGPT supports human handover, provides analytics and insights, and includes email lead capture, though it does not feature an AI email assistant. Additional options include removing SiteGPT branding for $50 per month and purchasing extra message capacity at the same rate.
Chaindesk, on the other hand, provides a more cost-effective solution with a price of $13 per 1,000 tickets or chats. It offers a free tier with 100 message credits per month and paid plans starting at $25 per month for the Growth plan, going up to $499 per month for the Enterprise plan. Chaindesk also includes features like human handover, analytics and insights, and email lead capture, but it additionally offers an AI email assistant, which SiteGPT lacks. This makes Chaindesk potentially more attractive to businesses looking for comprehensive email support capabilities at a lower cost.
| Feature | SiteGPT | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $13 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—SiteGPT, Chaindesk, and My AskAI—offer AI customer support features. These tools employ AI to handle customer inquiries, reducing the load on human support agents and improving response times.
SiteGPT and My AskAI stand out by offering AI features specifically for support agents, enhancing their ability to resolve issues more efficiently. Chaindesk, however, does not provide this capability, potentially limiting its utility for support teams.
SiteGPT offers a tiered pricing structure starting at $49 per month for the Starter plan and going up to $999+ per month for the Enterprise plan. Chaindesk is more budget-friendly, with plans starting at $0 per month for the Free plan and scaling to $499 per month for Enterprise. My AskAI's pricing begins at $60 for the Essentials plan and goes up to a Pro plan at $99, with Enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chaindesk offers the most economical rate at $13 per 1,000 tickets/chats, followed by SiteGPT at $25. My AskAI is priced higher at $99 per 1,000 tickets/chats, which might be a consideration for businesses with high volumes of customer interactions.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Chaindesk offers 100 message credits per month in the Free plan, scaling up to 100,000 message credits in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
All three platforms—SiteGPT, Chaindesk, and My AskAI—support human handover, allowing seamless transition from AI to human agents when necessary.
Each platform includes conversation analytics and insights, enabling businesses to track and analyze customer interactions for continuous improvement.
Chaindesk and My AskAI both offer AI email assistant features, which can help automate email responses and improve communication efficiency. SiteGPT does not provide this feature.
Email lead capture is a common feature across all three platforms, aiding in the collection and management of potential customer information.
SiteGPT has varying content limits based on the plan, with the Starter plan supporting up to 200 training web pages and the Enterprise plan allowing up to 100,000. Chaindesk's content storage ranges from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, updated automatically.
SiteGPT offers 1 chatbot in the Starter plan and unlimited chatbots in the Enterprise plan. Chaindesk provides 1 agent in the Free plan and up to 100 agents in the Enterprise plan. My AskAI allows 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the three platforms—SiteGPT, Chaindesk, or My AskAI—offer a hosted help center or a chatbot flow builder.
SiteGPT supports a variety of integrations including Google Drive, Dropbox, OneDrive, and more. Chaindesk integrates with platforms like Notion, YouTube, and Google Drive. My AskAI offers extensi
