SiteGPT and Botsonic are AI customer support tools designed to deflect support tickets by automating responses and providing customer assistance efficiently. SiteGPT offers a tiered pricing structure with plans ranging from Starter at $49 per month to Enterprise starting at $999 per month. The cost per 1,000 tickets or chats is $25. It includes features such as human handover, analytics and insights, and email lead capture, but lacks an AI email assistant. SiteGPT also provides options to remove branding and purchase additional message capacity for an extra fee.
Botsonic, on the other hand, has a slightly higher cost per 1,000 tickets or chats at $41 and offers a free plan with a one-time limit of 100 messages. Its paid plans include Professional at $49 per month and Enterprise at $800 per month. Unlike SiteGPT, Botsonic does not support human handover but includes an AI email assistant along with analytics, insights, and email lead capture. Both platforms aim to streamline customer support, though they differ in specific features and pricing structures, catering to varying business needs and budgets.
| Feature | SiteGPT | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $41 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities aimed at different market needs.
All three platforms provide AI customer support features. However, My AskAI and SiteGPT also offer AI features specifically designed for support agents, giving them an edge in assisting human agents in resolving complex queries.
SiteGPT offers four pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional features like removing SiteGPT branding and extra message packs are available at $50/month each. Botsonic provides a free plan, a Professional plan at $49/month, and an Enterprise plan at $800/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on application, along with a 30-day free trial on all plans without requiring a credit card.
My AskAI has the highest AI price per 1,000 tickets/chats at $99, compared to SiteGPT's $25 and Botsonic's $41. This could be a consideration for businesses with high volumes of customer interactions.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Botsonic offers 100 free messages, 3,000 messages per month in the Professional plan, and 25,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both SiteGPT and My AskAI offer human handover capabilities, allowing seamless transition to human agents when needed. Botsonic does not provide this feature.
All three platforms offer conversation analytics and insights, aiding businesses in understanding customer interactions and improving service quality.
Botsonic and My AskAI include an AI email assistant feature, while SiteGPT does not.
All three platforms support email lead capture, helping businesses collect and manage leads effectively.
SiteGPT's content limits range from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. Botsonic's limits range from 1 million uploaded characters in the free plan to 200 million in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, updated automatically.
SiteGPT and Botsonic offer multiple chatbots depending on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center.
Botsonic includes a chatbot flow builder, which is not available in SiteGPT or My AskAI.
SiteGPT supports a wide range of content and knowledge integrations, including various file types and cloud storage services. Botsonic integrates with websites and specific file types. My AskAI offers extensive integrations, including popular cloud storage services and customer support platforms like Zendesk and Intercom.
SiteGPT and Botsonic support various end-user integrations, including popular messaging platforms and CRM tools. My AskAI also offers a broad range of end-user integrations, including website, Slack, Teams, and several customer support and CRM applications.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, whereas SiteGPT and My AskAI are not.
SiteGPT offers varying levels of support based on the plan, from email support in the Starter plan to custom support solutions in the Enterprise plan. Botsonic provides email support in the Free and Professional plans and priority email support with direct Slack access in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and success manager support in the Enterprise plan.
All platforms utilize GPT-4o models. My AskAI's Enterprise plan also offers additional models like Claude and Gemini, providing more flexibility.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with existing systems seamlessly.
While each platform has its strengths, My AskAI stands out with its comprehensive integrations, unlimited content limits, and flexible AI model options. These features, combined with its robust support and human handover capabilities, position My AskAI as a versatile choice for businesses seeking advanced AI customer support solutions.
