AI customer support features comparison: SiteGPT vs Botsify

AI Customer Support Tools: SiteGPT vs. Botsify vs. My AskAI

Overview

SiteGPT, Botsify, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. All three platforms offer a range of features tailored to different business needs.

AI Customer Support Features

All three platforms—SiteGPT, Botsify, and My AskAI—offer AI customer support features aimed at automating responses and assisting customers efficiently. However, My AskAI and SiteGPT also offer AI features specifically for support agents, adding another layer of functionality.

Pricing Plans

SiteGPT offers a tiered pricing structure with four main plans: Starter at $49/month, Growth at $99/month, Scale at $399/month, and an Enterprise plan starting at $999/month. Additional features like removing branding and extra messages come at an extra cost. Botsify provides three plans: Do it yourself at $49/month, Done for you at $149/month, and a Custom plan with tailored pricing. My AskAI offers Essentials at $60, Pro at $99, and an Enterprise plan that is priced on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly. SiteGPT charges $25, while My AskAI charges $99. Botsify's pricing for this metric is provided on application (POA).

Usage Tiers

SiteGPT's usage tiers range from 4,000 messages per month on the Starter plan to unlimited messages on the Enterprise plan. Botsify offers unlimited usage across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

All three platforms support human handover, allowing complex queries to be escalated to human agents when necessary.

Conversation Analytics/Insights

Each platform provides conversation analytics and insights, helping businesses to understand customer interactions and improve their services.

AI Email Assistant

My AskAI stands out as the only platform offering an AI email assistant, providing additional support capabilities that SiteGPT and Botsify do not.

Email Lead Capture

All three platforms include email lead capture features, enabling businesses to gather potential customer information efficiently.

Content Limits

SiteGPT's content limits vary by plan, starting from 200 training web pages on the Starter plan to 100,000 on the Enterprise plan. Botsify offers unlimited content limits across all plans. My AskAI provides unlimited web pages and documents across all plans, which are updated automatically.

Number of Chatbots/Agents

SiteGPT's plans range from 1 chatbot on the Starter plan to unlimited on the Enterprise plan. Botsify offers 2 chatbots on the Do it yourself plan, 5 on Done for you, and unlimited on the Custom plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms provide a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

SiteGPT supports a wide array of integrations, including Google Drive, Dropbox, OneDrive, and more. Botsify's specific integrations are not provided. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, and more.

Integrations (End Users)

SiteGPT integrates with Google Chat, Messenger, Crisp, Slack, Zendesk, and more. Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. My AskAI supports integrations with various platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.

Compliance

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, while SiteGPT and My AskAI are not.

Support

SiteGPT's support varies by plan, from email support on the Starter and Growth plans to more comprehensive support on higher tiers. Botsify offers basic to dedicated support depending on the plan. My AskAI offers web and email support on Essentials, priority support on Pro, and Slack and Success manager support on the Enterprise plan.

AI Models Available

SiteGPT and My AskAI both utilize GPT-4o models. My AskAI also offers Claude and Gemini models on its Enterprise plan, providing more flexibility in AI capabilities. Botsify does not specify the AI models it uses.

API Access

All three platforms provide API access, allowing for integration with other systems and customization.

Conclusion

My AskAI stands out with its AI email assistant, extensive integrations, and flexible AI model options, making it a comprehensive choice for businesses seeking advanced AI customer support solutions. While SiteGPT and Botsify offer competitive features, My AskAI's additional functionalities and flexible pricing plans provide a compelling option for businesses looking to enhance their customer support capabilities.