SiteGPT and Botsify are AI customer support tools designed to deflect support tickets and streamline customer interactions. SiteGPT offers a tiered pricing structure based on the volume of messages, with plans ranging from the Starter tier at $49 per month for 4,000 messages to the Enterprise tier starting at $999 per month for unlimited messages. SiteGPT also provides additional features such as human handover, analytics and insights, and email lead capture, but it does not include an AI email assistant. The cost per 1,000 tickets or chats with SiteGPT is $25, and there are options to remove branding and purchase extra messages for additional fees.
Botsify, on the other hand, offers a more straightforward pricing model with three main plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. All these plans offer unlimited usage tiers, which may appeal to businesses with high volumes of customer interactions. Similar to SiteGPT, Botsify includes human handover, analytics and insights, and email lead capture, but does not provide an AI email assistant. The price per 1,000 tickets or chats is determined on a POA (Price on Application) basis, which may require businesses to contact Botsify for specific pricing details. This comparison highlights SiteGPT's structured pricing against Botsify's flexible, potentially scalable options for customer support automation.
| Feature | SiteGPT | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Botsify, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. All three platforms offer a range of features tailored to different business needs.
All three platforms—SiteGPT, Botsify, and My AskAI—offer AI customer support features aimed at automating responses and assisting customers efficiently. However, My AskAI and SiteGPT also offer AI features specifically for support agents, adding another layer of functionality.
SiteGPT offers a tiered pricing structure with four main plans: Starter at $49/month, Growth at $99/month, Scale at $399/month, and an Enterprise plan starting at $999/month. Additional features like removing branding and extra messages come at an extra cost. Botsify provides three plans: Do it yourself at $49/month, Done for you at $149/month, and a Custom plan with tailored pricing. My AskAI offers Essentials at $60, Pro at $99, and an Enterprise plan that is priced on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly. SiteGPT charges $25, while My AskAI charges $99. Botsify's pricing for this metric is provided on application (POA).
SiteGPT's usage tiers range from 4,000 messages per month on the Starter plan to unlimited messages on the Enterprise plan. Botsify offers unlimited usage across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the set limits.
All three platforms support human handover, allowing complex queries to be escalated to human agents when necessary.
Each platform provides conversation analytics and insights, helping businesses to understand customer interactions and improve their services.
My AskAI stands out as the only platform offering an AI email assistant, providing additional support capabilities that SiteGPT and Botsify do not.
All three platforms include email lead capture features, enabling businesses to gather potential customer information efficiently.
SiteGPT's content limits vary by plan, starting from 200 training web pages on the Starter plan to 100,000 on the Enterprise plan. Botsify offers unlimited content limits across all plans. My AskAI provides unlimited web pages and documents across all plans, which are updated automatically.
SiteGPT's plans range from 1 chatbot on the Starter plan to unlimited on the Enterprise plan. Botsify offers 2 chatbots on the Do it yourself plan, 5 on Done for you, and unlimited on the Custom plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms provide a hosted help centre or a chatbot flow builder.
SiteGPT supports a wide array of integrations, including Google Drive, Dropbox, OneDrive, and more. Botsify's specific integrations are not provided. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, and more.
SiteGPT integrates with Google Chat, Messenger, Crisp, Slack, Zendesk, and more. Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. My AskAI supports integrations with various platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.
