SiteGPT and Alphachat are AI customer support tools designed to deflect support tickets by automating responses and providing insights into customer interactions. SiteGPT offers a tiered pricing structure with plans ranging from $49 per month for the Starter plan to $999 per month for the Enterprise plan, which includes unlimited messages. The cost per 1,000 tickets or chats is $25, and additional features such as human handover, analytics, and email lead capture are included. SiteGPT also allows for branding removal and additional message packages for an extra fee.
Alphachat, on the other hand, has a higher cost per 1,000 tickets or chats at $370 and provides two main usage tiers: Standard, which supports 3,000 messages per month, and an Enterprise plan with unlimited messages. The Standard plan is priced at €399 per month, while the Enterprise plan requires a customized quote. Similar to SiteGPT, Alphachat includes features like human handover, analytics, and email lead capture but does not offer an AI email assistant.
Overall, SiteGPT positions itself as a more cost-effective solution with various pricing tiers to accommodate different business needs, while Alphachat targets higher-end users with a focus on more comprehensive service plans.
| Feature | SiteGPT | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $370 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT,Alphachat, andMy AskAIare AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Each offers unique features, pricing models, and capabilities that cater to different business needs.
All three platforms provide AI customer support features and AI functionalities for support agents. This ensures that businesses can automate responses and assist their support teams effectively.
SiteGPT offers a tiered pricing structure with plans ranging from $49 per month for the Starter plan to $999 per month for the Enterprise plan. Additional costs include $50 per month to remove branding and $50 for every extra 5,000 messages. Alphachat's pricing starts at €399 per month for the Standard plan, with customized pricing for enterprise solutions. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, SiteGPT charges $25, Alphachat charges €370, and My AskAI charges $99. This makes SiteGPT the most cost-effective in terms of AI ticket handling.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Alphachat offers 3,000 messages per month in the Standard plan and unlimited messages for enterprises. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transitioned to human agents. They also offer conversation analytics and insights to help businesses optimize their customer support strategies.
A distinguishing feature of My AskAI is its AI email assistant, which is not available in either SiteGPT or Alphachat. This feature enhances My AskAI's capability to manage customer interactions via email.
SiteGPT sets content limits based on the plan, ranging from 200 to 100,000 training web pages. Alphachat offers unlimited content limits across its plans. My AskAI also provides unlimited web pages and documents across all plans, with automatic updates.
SiteGPT allows between 1 and unlimited chatbots depending on the plan. Alphachat offers 1 chatbot in the Standard plan and unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center. Alphachat is the only one that includes a chatbot flow builder, which can be beneficial for creating customized conversation flows.
SiteGPT integrates with various content and knowledge platforms such as Google Drive, Dropbox, and Notion. Alphachat integrates primarily through its Floweditor. My AskAI offers a wide range of integrations including Google Drive, Confluence, SharePoint, and customer service platforms like Zendesk and Intercom.
SiteGPT supports integrations with platforms like Google Chat, Messenger, and Slack. Alphachat integrates with Wix, Shopify, and Salesforce among others. My AskAI boasts extensive end-user integrations including website, Zendesk, Intercom, Slack, Teams, and several social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support options vary, with SiteGPT offering tiered support from email to custom support solutions. Alphachat provides a virtual assistant, email, and ticketing support, with dedicated account management for enterprise customers. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manage
