AI customer support features comparison: SiteGPT vs Alphachat

AI Customer Support Tools: SiteGPT vs. Alphachat vs. My AskAI

SiteGPT, Alphachat, and My AskAI are AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Each offers unique features, pricing models, and capabilities that cater to different business needs.

Key Features and Capabilities

All three platforms provide AI customer support features and AI functionalities for support agents. This ensures that businesses can automate responses and assist their support teams effectively.

Pricing Plans

SiteGPT offers a tiered pricing structure with plans ranging from $49 per month for the Starter plan to $999 per month for the Enterprise plan. Additional costs include $50 per month to remove branding and $50 for every extra 5,000 messages. Alphachat's pricing starts at €399 per month for the Standard plan, with customized pricing for enterprise solutions. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, SiteGPT charges $25, Alphachat charges €370, and My AskAI charges $99. This makes SiteGPT the most cost-effective in terms of AI ticket handling.

Usage Tiers

SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Alphachat offers 3,000 messages per month in the Standard plan and unlimited messages for enterprises. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Analytics

All three platforms support human handover, ensuring that complex queries can be seamlessly transitioned to human agents. They also offer conversation analytics and insights to help businesses optimize their customer support strategies.

AI Email Assistant

A distinguishing feature of My AskAI is its AI email assistant, which is not available in either SiteGPT or Alphachat. This feature enhances My AskAI's capability to manage customer interactions via email.

Content Limits

SiteGPT sets content limits based on the plan, ranging from 200 to 100,000 training web pages. Alphachat offers unlimited content limits across its plans. My AskAI also provides unlimited web pages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

SiteGPT allows between 1 and unlimited chatbots depending on the plan. Alphachat offers 1 chatbot in the Standard plan and unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center. Alphachat is the only one that includes a chatbot flow builder, which can be beneficial for creating customized conversation flows.

Integrations

SiteGPT integrates with various content and knowledge platforms such as Google Drive, Dropbox, and Notion. Alphachat integrates primarily through its Floweditor. My AskAI offers a wide range of integrations including Google Drive, Confluence, SharePoint, and customer service platforms like Zendesk and Intercom.

End User Integrations

SiteGPT supports integrations with platforms like Google Chat, Messenger, and Slack. Alphachat integrates with Wix, Shopify, and Salesforce among others. My AskAI boasts extensive end-user integrations including website, Zendesk, Intercom, Slack, Teams, and several social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support options vary, with SiteGPT offering tiered support from email to custom support solutions. Alphachat provides a virtual assistant, email, and ticketing support, with dedicated account management for enterprise customers. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manager support in the Enterprise plan.

AI Models and API Access

SiteGPT and My AskAI use GPT-4o models, with My AskAI also offering Claude and Gemini models for enterprise customers. Alphachat uses OpenAI models. All platforms provide API access for integration and customization.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its unique AI email assistant, extensive integrations, and competitive pricing with a 30-day free trial. These features make My AskAI a versatile choice for businesses seeking comprehensive AI customer support solutions.