SiteGPT and Aidbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. SiteGPT offers a pricing structure of $25 per 1,000 tickets or chats, with plans ranging from $49 per month for the Starter package to $999 per month for the Enterprise package, which includes unlimited messages. Key features of SiteGPT include human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant. Additional services such as removing SiteGPT branding and extra message capacity are available at an extra cost.
Aidbase, on the other hand, charges $29 per 1,000 tickets or chats and offers three usage tiers: Standard ($29 per month for 2,500 messages), Pro ($99 per month for 10,000 messages), and Expert ($399 per month for 100,000 messages). Unlike SiteGPT, Aidbase includes an AI email assistant but lacks human handover and analytics/insights capabilities. Both platforms provide email lead capture, positioning them as competitive solutions in the AI customer support market with distinct feature sets and pricing models tailored to different customer needs.
| Feature | SiteGPT | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $29 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms, SiteGPT, Aidbase, and My AskAI, offer AI customer support features. However, My AskAI and SiteGPT go a step further by providing AI features specifically designed for support agents, which Aidbase lacks.
SiteGPT offers a range of pricing plans starting from $49 per month for the Starter plan to $999 per month for the Enterprise plan. Aidbase's pricing is slightly lower, beginning at $29 per month for the Standard plan and going up to $399 per month for the Expert plan. My AskAI's pricing starts at $60 per month for the Essentials plan, $99 per month for the Pro plan, and offers a custom pricing option for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. SiteGPT charges $25, Aidbase charges $29, and My AskAI charges $99. This makes SiteGPT the most cost-effective option in this category.
SiteGPT and Aidbase offer higher message limits compared to My AskAI. SiteGPT's plans range from 4,000 to unlimited messages per month, while Aidbase offers 2,500 to 100,000 messages per month. My AskAI's plans are based on conversations, with the Essentials plan allowing 200 conversations per month and the Pro plan allowing 1,000 conversations per month. The Enterprise plan offers unlimited conversations with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents. Aidbase does not offer this feature.
SiteGPT and My AskAI provide conversation analytics and insights, which Aidbase lacks. This feature is crucial for understanding customer interactions and improving service quality.
Aidbase and My AskAI offer an AI Email Assistant, whereas SiteGPT does not. This feature helps in managing and automating email responses.
All three platforms support email lead capture, making them useful for marketing and sales purposes.
SiteGPT's content limits are based on the number of training web pages, ranging from 200 to 100,000 pages. Aidbase limits content by characters per month, offering between 2.5 million and 100 million characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
SiteGPT and Aidbase offer multiple chatbots depending on the plan. SiteGPT ranges from 1 to unlimited chatbots, while Aidbase offers between 5 and 50 chatbots. My AskAI offers 1 chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
SiteGPT and My AskAI offer extensive integrations with various content and knowledge management systems. SiteGPT integrates with platforms like Google Drive, Dropbox, and OneDrive, while My AskAI offers additional integrations with Confluence, Gitbook, Salesforce, and more. Aidbase has limited integrations, primarily with websites.
My AskAI stands out with a wide range of end-user integrations, including Zendesk, Intercom, Slack, and more. SiteGPT also offers several integrations, including Google Chat and Messenger, with more coming soon. Aidbase primarily relies on Zapier for integrations.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI offers web, email, and priority support for Pro and Enterprise plans, including a dedicated success manager for Enterprise users. SiteGPT provides varying levels of support depending on the plan, while Aidbase's support details are not specified.
SiteGPT and My AskAI use GPT-4o, with My AskAI offering additional models like Claude and Gemini for Enterprise plans. Aidbase uses GPT-3.5 and GPT-4. All three platforms provide API access.
In summary, My AskAI offers a comprehensive set of features, extensive integrations, and flexible pricing plans,
