Pros and cons of usingSiteGPTfor AI customer support

Introduction

SiteGPT and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Both platforms offer a range of features tailored to enhance customer support operations, but they differ in several key areas.

AI Customer Support and Support Agent Features

Both SiteGPT and My AskAI provide AI customer support features and AI functionalities for support agents. This makes them capable of handling customer queries and assisting human agents in resolving issues more efficiently.

Pricing Plans

SiteGPT offers four pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include $50/month to remove branding and $50/month for an extra 5,000 messages.

My AskAI has three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA). My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

SiteGPT charges $25 per 1,000 tickets or chats, whereas My AskAI charges $99 for the same volume. This makes SiteGPT more cost-effective in terms of AI processing per ticket/chat.

Usage Tiers

SiteGPT's usage tiers range from 4,000 messages per month on the Starter plan to unlimited messages on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

Both platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions to human agents when necessary and offering valuable data for performance analysis.

AI Email Assistant

An additional feature of My AskAI is its AI Email Assistant, which SiteGPT does not offer. This can be beneficial for handling email queries alongside chat support.

Email Lead Capture

Both SiteGPT and My AskAI support email lead capture, allowing businesses to gather potential customer information through interactions.

Content Limits

SiteGPT has content limits based on the plan, ranging from 200 training web pages on the Starter plan to 100,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

SiteGPT's plans range from 1 chatbot on the Starter plan to unlimited chatbots on the Enterprise plan. My AskAI provides 1 chatbot with 2 modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Neither SiteGPT nor My AskAI offer a hosted help center or a chatbot flow builder, focusing instead on their core AI support functionalities.

Integrations (Content/Knowledge)

SiteGPT supports a variety of content and knowledge integrations, including popular cloud storage services and file types. My AskAI also supports a wide range of integrations, including additional platforms like Confluence, Gitbook, and Salesforce.

Integrations (End Users)

Both platforms offer extensive end-user integrations. SiteGPT integrates with services like Google Chat, Messenger, and Slack, while My AskAI extends support to platforms like Teams, Zapier, and various chat services through Intercom/Zendesk.

Compliance

Both SiteGPT and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant.

Support

SiteGPT provides different levels of support depending on the plan, ranging from email support on the Starter plan to a custom support solution on the Enterprise plan. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated Slack and Success manager support on the Enterprise plan.

AI Models Available

Both platforms use GPT-4o for their AI models. My AskAI's Enterprise plan also offers additional AI models like Claude and Gemini.

API Access

Both SiteGPT and My AskAI provide API access, allowing for custom integrations and advanced functionalities.

Conclusion

SiteGPT and My AskAI both offer robust AI customer support solutions with various features and integrations. While SiteGPT may be more cost-effective for high volumes of tickets/chats, My AskAI provides additional features like the AI Email Assistant and broader integration options, alongside a 30-day free trial.