AI customer support agent features & capabilities compared:SalesIQ (Zoho)vs. Zendesk AI
SalesIQ (Zoho) and Zendesk AI are two prominent AI customer support platforms designed to streamline customer interactions and deflect support tickets. SalesIQ (Zoho) offers a tiered pricing model with a range of plans from a free option allowing 100 chat sessions per month to professional and enterprise plans with unlimited chat sessions. Pricing for 1,000 tickets or chats is provided on application (POA). Key features include human handover capabilities, detailed analytics and insights, and email lead capture functionality, though it does not offer an AI email assistant.
Zendesk AI, on the other hand, is priced at $495 per 1,000 tickets or chats and offers usage tiers based on the features included. Similar to SalesIQ, it supports human handover and provides comprehensive analytics and insights. Additionally, Zendesk AI includes an AI email assistant, enhancing its email management capabilities alongside email lead capture. This combination of features positions Zendesk AI as a robust solution for businesses looking for advanced AI-driven customer support functionalities.
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Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | Zendesk AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Zendesk AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SalesIQ (Zoho) vs. Zendesk AI vs. My AskAI
AI Customer Support Features
All three platforms, SalesIQ (Zoho), Zendesk AI, and My AskAI, offer AI customer support features aimed at deflecting support tickets. These features include chatbots and automated responses to common customer queries.
AI Features for Support Agents
Each platform provides AI features designed to assist support agents. These features help streamline workflows, suggest responses, and provide relevant information to agents in real-time.
Pricing
SalesIQ (Zoho) follows a price-on-application (POA) model, making it less transparent compared to Zendesk AI and My AskAI. Zendesk AI charges $495 per 1,000 tickets/chats, whereas My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats.
Usage Tiers
SalesIQ (Zoho) offers multiple tiers, including a free tier with 100 chat sessions per month, Basic with 1,000 chat sessions, Professional with unlimited sessions, and Enterprise with unlimited sessions. Zendesk AI's pricing is feature-based. My AskAI provides Essentials with 200 conversations per month, Pro with 1,000 conversations, and Enterprise with unlimited conversations. Additional conversations cost $0.10 each.
Human Handover
All three platforms support human handover, allowing complex queries to be transferred from the AI to human agents seamlessly.
Conversation Analytics/Insights
SalesIQ (Zoho), Zendesk AI, and My AskAI all offer conversation analytics and insights, helping businesses analyze customer interactions and improve support quality.
AI Email Assistant
Zendesk AI and My AskAI both offer AI email assistants, which help in managing and responding to customer emails. SalesIQ (Zoho) does not provide this feature.
Email Lead Capture
All platforms support email lead capture, allowing businesses to collect and manage leads effectively.
Content Limits
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility. Zendesk AI's content limits are to be confirmed.
Number of Chatbots/Agents
SalesIQ (Zoho) offers different numbers of chatbots based on the plan, from 1 chatbot in the Basic plan to 10 chatbots in the Enterprise plan. Zendesk AI supports 1 chatbot. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Zendesk AI is the only platform that offers a hosted help center, providing a centralized location for customer support resources. SalesIQ (Zoho) and My AskAI do not offer this feature.
Chatbot Flow Builder
Zendesk AI includes a chatbot flow builder, allowing businesses to design custom chatbot interactions. SalesIQ (Zoho) and My AskAI do not provide this feature.
Integrations (Content/Knowledge)
SalesIQ (Zoho) integrates with files and help centers. Zendesk AI integrates with its help center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
SalesIQ (Zoho) and Zendesk AI both have their respective marketplaces for end-user integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
All three platforms are GDPR compliant. SalesIQ (Zoho) and Zendesk AI are SOC-2 compliant, while My AskAI is not.
Support
My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a success manager. Support details for SalesIQ (Zoho) and Zendesk AI are not provided.
AI Models Available
SalesIQ (Zoho) offers GPT-4 in its Enterprise plan. Zendesk AI uses GPT-4o. My AskAI provides GPT-4o in Essentials and Pro plans, and offers a choice of GPT-4o, Claude, or Gemini in the Enterprise plan.
API Access
All three platforms provide API access, enabling businesses to integrate their AI customer support features with other systems and applications.
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