SalesIQ (Zoho) and Tidio are AI customer support platforms designed to enhance customer service by deflecting support tickets through automated responses and interactions. SalesIQ (Zoho) offers a range of usage tiers, starting with a free plan that includes 100 chat sessions per month, and scaling up to professional and enterprise plans with unlimited chat sessions. While the pricing for 1,000 tickets or chats is provided on application (POA), the platform includes features such as human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant.
Tidio, on the other hand, has a pricing structure starting at $749 for 1,000 tickets or chats. It offers a free plan with 50 conversations, a Lyrio AI plan with 200 conversations, and a custom conversation limit under the Tidio+ plan. Similar to SalesIQ (Zoho), Tidio provides human handover, analytics and insights, and email lead capture, but lacks an AI email assistant feature. Both platforms support seamless transition to human agents and provide valuable insights through analytics, catering to businesses looking to streamline their customer support processes with AI-driven solutions.
| Feature | SalesIQ (Zoho) | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $749+ | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis provides a detailed comparison of the AI customer support offerings fromSalesIQ (Zoho),Tidio, andMy AskAI. The focus is on features aimed at deflecting support tickets, including AI capabilities, pricing, and integration options.
All three platforms—SalesIQ (Zoho), Tidio, and My AskAI—offer AI customer support features. These features are designed to automate responses and provide instant customer support, reducing the load on human agents.
Each platform also provides AI features specifically for support agents. This includes tools to assist agents in responding to customer inquiries more efficiently, leveraging AI to suggest responses or provide relevant information.
When it comes to pricing per 1,000 tickets or chats, My AskAI stands out with a cost of $99, significantly lower than Tidio's starting price of $749. SalesIQ (Zoho) uses a "Price on Application" (POA) model, making it less transparent in terms of cost comparison.
SalesIQ (Zoho) offers multiple usage tiers ranging from free to enterprise-level plans, with varying limits on chat sessions. Tidio also provides a free tier but has more limited conversation counts in its lower tiers. My AskAI offers competitive tiers, starting with 200 conversations per month for the Essentials plan, and includes an option for unlimited conversations in the Enterprise plan, with a $0.10 charge per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to a human agent when necessary. This feature is crucial for maintaining high customer satisfaction.
Conversation analytics and insights are available across all platforms, allowing businesses to track and analyze customer interactions to improve service quality and efficiency.
My AskAI provides an AI email assistant, a feature not available in SalesIQ (Zoho) or Tidio. This assistant can help manage and respond to customer emails, further reducing the workload on human agents.
Each platform offers email lead capture functionalities, enabling businesses to gather customer information and follow up on potential leads effectively.
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. Tidio does not provide specific content limits. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates, providing a more flexible and scalable solution.
SalesIQ (Zoho) and Tidio have limitations on the number of chatbots or agents based on the plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, providing greater flexibility.
None of the platforms provide a hosted help center. This feature might need to be developed or integrated separately.
Tidio includes a chatbot flow builder, which allows users to create custom conversation flows. This feature is not available in SalesIQ (Zoho) or My AskAI.
SalesIQ (Zoho) integrates with files and help centers, while Tidio supports website integration and manual content addition, with file integrati
