SalesIQ (Zoho) and Tawk are AI customer support platforms designed to assist businesses in managing customer interactions and deflecting support tickets. SalesIQ (Zoho) offers various usage tiers, starting from a free plan with 100 chat sessions per month, progressing to the Basic plan with 1,000 chat sessions, and extending to Professional and Enterprise plans with unlimited chat sessions. The pricing for SalesIQ is provided on application (POA). Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture functionality. However, it does not offer an AI email assistant.
Tawk, on the other hand, has a straightforward pricing model with a fixed rate of $20 per 1,000 messages. It also provides different usage tiers, starting with the Hobby plan for 100 messages per month, the Growth plan for 1,000 messages, and the Enterprise plan for 20,000 messages per month. Similar to SalesIQ, Tawk includes human handover, analytics and insights, and email lead capture, but lacks an AI email assistant.
Both platforms provide essential features required for effective AI customer support, including human handover and analytics, but differ significantly in their pricing structures and usage limits. SalesIQ's pricing is customized based on application, while Tawk offers a more transparent and fixed pricing model.
| Feature | SalesIQ (Zoho) | Tawk | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $20 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Tawk pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Tawk marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:SalesIQ (Zoho),Tawk, andMy AskAI. Each platform aims to deflect support tickets and enhance customer service through AI-driven solutions.
All three platforms offer AI customer support features designed to streamline customer interactions and deflect tickets.SalesIQ (Zoho)andTawkprovide comprehensive AI capabilities directly, whileMy AskAIcan be integrated within bothSalesIQ (Zoho)andTawkto enhance their existing functionalities.
SalesIQ (Zoho)andMy AskAIboth offer AI features specifically designed to assist support agents, helping them resolve queries more efficiently. In contrast,Tawkdoes not provide AI features targeted at support agents, focusing more on direct customer interactions.
The cost per 1,000 tickets/chats varies significantly between the platforms.SalesIQ (Zoho)uses a "Price on Application" (POA) model, which requires potential customers to contact them for a quote.Tawkis more transparent, charging $20 per 1,000 messages.My AskAIis priced at $99 per 1,000 conversations, reflecting its advanced capabilities and integrations.
SalesIQ (Zoho)offers a range of usage tiers from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions.Tawkprovides three tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month).My AskAIalso has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise with unlimited conversations, with additional conversations priced at $0.10 each.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction and resolving issues that AI might not handle effectively.
SalesIQ (Zoho),Tawk, andMy AskAIall provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support performance. These insights help in understanding customer behavior and improving service quality.
My AskAIstands out with its AI Email Assistant feature, which neitherSalesIQ (Zoho)norTawkoffer. This feature can assist in managing and automating email responses, further reducing the workload on support teams.
All three platforms offer email lead capture capabilities, helping businesses to collect and manage leads efficiently. This feature is essential for converting website visitors into potential customers.
SalesIQ (Zoho)has varying content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan.Tawk
