SalesIQ by Zoho and Salesforce AI both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. SalesIQ provides a tiered pricing model with options ranging from a free tier offering 100 chat sessions per month to professional and enterprise tiers with unlimited chat sessions. It includes features such as human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant.
In contrast, Salesforce AI is positioned at a higher price point of $2,000 per 1,000 tickets or chats, but specific usage tiers and additional features like human handover, analytics, AI email assistant, and email lead capture are not detailed. The higher cost suggests a premium offering, but the lack of detailed feature information makes direct comparisons challenging. This positions SalesIQ as a potentially more flexible and transparent option for businesses looking for scalable AI customer support solutions.
| Feature | SalesIQ (Zoho) | Salesforce AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $2,000 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Salesforce AI pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Files Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | Yes | Not provided | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | IBM Watson | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
This analysis compares the AI customer support features offered bySalesIQ (Zoho),Salesforce AI, andMy AskAI. The focus is on their capabilities in deflecting support tickets, pricing, and integration options. My AskAI is highlighted for its ability to integrate with either SalesIQ (Zoho) or Salesforce AI, offering additional benefits.
All three platforms, SalesIQ (Zoho), Salesforce AI, and My AskAI, provide AI customer support features. These features are designed to automate responses, handle customer inquiries, and reduce the load on human support agents.
Each platform offers AI features specifically tailored for support agents. These features include automated suggestions, ticket prioritization, and response drafting, which help agents manage their workload more efficiently.
Pricing varies significantly among the three platforms. SalesIQ (Zoho) uses a POA (Price on Application) model, while Salesforce AI charges $2,000 per 1,000 tickets/chats. My AskAI offers a more affordable option at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses looking to manage their support costs.
SalesIQ (Zoho) provides multiple usage tiers, ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. Salesforce AI does not specify its usage tiers. My AskAI offers three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the limits, providing flexibility for growing businesses.
Both SalesIQ (Zoho) and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Information on this feature for Salesforce AI is not provided.
SalesIQ (Zoho) and My AskAI offer conversation analytics and insights, helping businesses understand customer interactions and improve their support processes. Details for Salesforce AI are not available.
My AskAI stands out by offering an AI email assistant, a feature not available with SalesIQ (Zoho) and not specified for Salesforce AI. This assistant can help automate email responses and manage email-based support queries.
Both SalesIQ (Zoho) and My AskAI offer email lead capture capabilities, allowing businesses to gather leads directly from customer interactions. Salesforce AI does not provide information on this feature.
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing a more scalable solution.
SalesIQ (Zoho) offers varying numbers of chatbots depending on the plan, from none in the free plan to ten in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Information for Salesforce AI is not provided.
Neither SalesIQ (Zoho) nor My AskAI offer a hosted help center. Information on this feature for Salesforce AI is not available.
None of the platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.
SalesIQ (Zoho) integrates with files and its help center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This makes My AskAI highly versatile in terms of content and knowledge management.
SalesIQ (Zoho) supports integrations through its marketplace/app store. My AskAI provides extensive e
