AI customer support agent features & capabilities compared: SalesIQ (Zoho) vs. Netomi
SalesIQ by Zoho and Netomi are both AI customer support platforms designed to help businesses deflect support tickets through automated responses and interactions. SalesIQ offers a range of usage tiers, from a free plan with 100 chat sessions per month to professional and enterprise plans with unlimited sessions. Key features include human handover capabilities, detailed analytics and insights, and email lead capture. However, SalesIQ does not provide an AI email assistant.
Netomi, on the other hand, structures its pricing based on consumption and also offers an AI email assistant, which can be a significant feature for businesses looking to automate email responses. While specific details about human handover and analytics/insights are not provided, Netomi does include email lead capture capabilities. Both platforms have their unique strengths, catering to different aspects of AI-driven customer support, with SalesIQ focusing on chat sessions and Netomi on email automation.
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Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Files Help Center |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
SalesIQ (Zoho) vs. Netomi vs. My AskAI: AI Customer Support Features
AI Customer Support Features
All three platforms, SalesIQ (Zoho), Netomi, and My AskAI, offer robust AI customer support features designed to deflect support tickets. These features include automated responses, chatbots, and integration capabilities aimed at improving customer service efficiency.
AI Features for Support Agents
SalesIQ (Zoho), Netomi, and My AskAI all provide AI features that support agents in their roles. These features typically include automated suggestions, response templates, and real-time assistance to streamline the support process.
Pricing
SalesIQ (Zoho) and Netomi do not publicly disclose their pricing per 1,000 tickets or chats, indicating that pricing is provided on application (POA). My AskAI offers transparent pricing at $99 per 1,000 tickets/chats, making it easier to budget for AI customer support.
Usage Tiers
SalesIQ (Zoho) offers a range of usage tiers from a free plan (100 chat sessions per month) to enterprise plans with unlimited chat sessions. Netomi bases its pricing on consumption, which can vary widely based on usage. My AskAI provides clear usage tiers: Essentials (200 conversations per month), Pro (1,000 conversations per month), and Enterprise (unlimited conversations), with additional conversations priced at $0.10 each.
Human Handover
Both SalesIQ (Zoho) and My AskAI offer human handover capabilities, ensuring that complex queries can be seamlessly transferred to human agents. Netomi does not explicitly provide information on this feature.
Conversation Analytics/Insights
SalesIQ (Zoho) and My AskAI both offer conversation analytics and insights, enabling businesses to track performance and optimize their customer support strategies. Netomi does not provide specific details on this feature.
AI Email Assistant
Netomi and My AskAI include AI email assistants, which help automate and streamline email responses. SalesIQ (Zoho) does not offer this feature.
Email Lead Capture
All three platforms, SalesIQ (Zoho), Netomi, and My AskAI, support email lead capture, which helps in collecting and managing potential customer information.
Pricing Page
SalesIQ (Zoho) and My AskAI provide accessible pricing pages on their websites for potential customers to review. Netomi, however, does not have a publicly available pricing page.
Content Limits
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility for content management. Netomi's content limits are based on consumption.
Number of Chatbots/Agents
SalesIQ (Zoho) offers varying numbers of chatbots depending on the plan, from 0 in the free plan to 10 in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Netomi's chatbot availability is based on consumption.
Hosted Help Centre
SalesIQ (Zoho) and My AskAI do not offer a hosted help center. Information about this feature for Netomi is not provided.
Chatbot Flow Builder
None of the platforms explicitly mention offering a chatbot flow builder, which is a tool for designing and managing the flow of chatbot conversations.
Integrations (Content/Knowledge)
SalesIQ (Zoho) integrates with files and help centers, while My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Netomi does not provide specific details on content/knowledge integrations.
Integrations (End Users)
SalesIQ (Zoho) and Netomi offer various integrations through their respective marketplaces. My AskAI supports a comprehensive list of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
Compliance
All three platforms are GDPR compliant. SalesIQ (Zoho) and Netomi are also SOC-2 compliant, while My AskAI is not.
Support
My AskAI provides tiered support options: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and Success manager support for Enterprise. Support details for SalesIQ (Zoho) and Netomi are not provided.
AI Models Available
SalesIQ (Zoho) offers GPT-4 for its Enterprise plan. My AskAI provides GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan. Netomi does not specify which AI models it uses.
API Access
SalesIQ (Zoho) and My AskAI both offer API access, allowing for custom integrations and extended functionalities. Information about API access for Netomi is not provided.
Overall, My AskAI stands out with its transparent pricing, extensive integration options, and comprehensive support features, making it a versatile choice for businesses seeking AI customer support solutions.
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