SalesIQ (Zoho) and LiveChat are AI customer support platforms designed to deflect support tickets and streamline customer interactions. SalesIQ (Zoho) offers a tiered pricing model, with a free plan for up to 100 chat sessions per month and various paid plans that scale up to unlimited chat sessions. The pricing per 1,000 tickets or chats is determined on a POA (Price on Application) basis. Key features include human handover, robust analytics and insights, and email lead capture, although it does not provide an AI email assistant.
LiveChat, on the other hand, offers a straightforward pricing model at $52 per 1,000 tickets or chats with no usage limits. Similar to SalesIQ (Zoho), it includes features such as human handover, comprehensive analytics and insights, and email lead capture, but also lacks an AI email assistant. The lack of usage tiers simplifies the pricing structure, potentially making it easier for businesses to predict costs. Both platforms provide essential tools for customer support automation, though their pricing and scalability options differ.
| Feature | SalesIQ (Zoho) | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $52 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | LiveChat marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SalesIQ (Zoho),LiveChat, andMy AskAIall offer AI customer support features aimed at deflecting support tickets. These platforms leverage AI to provide automated assistance to customers, reducing the workload on human support agents.
Each of these platforms also provides AI features specifically designed to assist support agents. This includes capabilities like automated responses, intelligent routing, and real-time suggestions to improve efficiency and response accuracy.
The AI pricing per 1,000 tickets/chats varies among the platforms.SalesIQ (Zoho)uses a POA (Price on Application) model, which can be less transparent for potential users.LiveChatcharges $52 per 1,000 tickets/chats, whileMy AskAIis priced at $99 per 1,000 tickets/chats.
SalesIQ (Zoho)offers multiple usage tiers ranging from free to enterprise plans, with varying limits on chat sessions.LiveChatdoes not impose usage limits, providing flexibility for various business sizes.My AskAIhas tiered plans with Essentials offering 200 conversations per month, Pro at 1,000 conversations per month, and Enterprise with unlimited conversations. Additional usage beyond these limits is priced at $0.10 per conversation.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction levels.
SalesIQ (Zoho),LiveChat, andMy AskAIeach offer conversation analytics and insights. These tools provide valuable data on customer interactions, helping businesses refine their support strategies and improve overall service quality.
My AskAIdistinguishes itself by offering an AI email assistant, a feature not available inSalesIQ (Zoho)orLiveChat. This assistant can automate email responses and manage email-based customer interactions.
All three platforms support email lead capture, allowing businesses to gather customer information and follow up on potential leads effectively.
SalesIQ (Zoho)has content limits based on the plan, with the Basic plan supporting up to 100 articles and the Enterprise plan up to 2,000 articles.LiveChatdoes not provide specific content limits.My AskAIoffers unlimited content limits across all plans, with automatic updates to ensure the latest information is always available.
SalesIQ (Zoho)andLiveChatoffer varying numbers of chatbots or agents depending on the plan.My AskAIprovides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
OnlyLiveChatoffers a hosted help center, providing a centralized location for customers to find answers to common questions.SalesIQ (Zoho)andMy AskAIdo not include this feature.
LiveChatincludes a chatbot flow builder, allowing businesses to create custom conversation flows. This feature is not available inSalesIQ (Zoho)orMy AskAI.
My AskAIsupports a wide range of integrations wi
