AI customer support agent features & capabilities compared: SalesIQ (Zoho) vs. Landbot
SalesIQ by Zoho and Landbot are both AI customer support platforms designed to deflect support tickets through automated interactions. SalesIQ offers a tiered pricing structure that ranges from a free plan with 100 chat sessions per month to enterprise plans with unlimited chat sessions. The pricing for higher tiers is provided on application (POA). Key features of SalesIQ include human handover capabilities, detailed analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Landbot, on the other hand, has a more transparent pricing model, charging $114 per 1,000 tickets or chats. It offers various usage tiers, including a Sandbox plan with 100 sessions per month and a Business plan with customizable options and up to 100 AI chats for both website and WhatsApp integrations. Similar to SalesIQ, Landbot features human handover, analytics, and email lead capture, but also lacks an AI email assistant. Overall, both platforms provide robust AI-driven customer support solutions, with differences primarily in pricing structures and the range of session limits across their respective plans.
You can integrate My AskAI directly within SalesIQ (Zoho), so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $114 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center |
Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SalesIQ (Zoho) vs. Landbot vs. My AskAI
AI Customer Support Features
SalesIQ (Zoho), Landbot, and My AskAI all offer AI customer support features aimed at deflecting support tickets. These platforms leverage AI to handle customer inquiries, reducing the workload on human agents.
AI Features for Support Agents
SalesIQ (Zoho) and My AskAI provide AI features specifically designed to assist support agents. This includes capabilities like AI-driven suggestions and automated responses to streamline the support process. Landbot does not offer these features for support agents.
Pricing
The pricing for AI support varies among the platforms. SalesIQ (Zoho) offers pricing on application (POA), which means it requires direct contact for a quote. Landbot charges $114 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats.
Usage Tiers
SalesIQ (Zoho) provides multiple tiers ranging from a free plan with 100 chat sessions per month to enterprise plans with unlimited sessions. Landbot has different tiers based on the number of chats and AI chats, with options for both website and WhatsApp integration. My AskAI offers three tiers: Essentials, Pro, and Enterprise, with additional charges of $0.10 per conversation beyond the limits.
Human Handover
All three platforms, SalesIQ (Zoho), Landbot, and My AskAI, support human handover, allowing complex queries to be escalated to human agents when necessary.
Conversation Analytics/Insights
Conversation analytics and insights are available across all three platforms, helping businesses understand customer interactions and improve their support strategies.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Landbot. This assistant can automate and enhance email responses, further reducing the burden on support teams.
Email Lead Capture
All three platforms support email lead capture, helping businesses gather potential customer information through their AI chat interfaces.
Content Limits
SalesIQ (Zoho) has content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. Landbot does not specify content limits.
Number of Chatbots/Agents
SalesIQ (Zoho) offers different numbers of chatbots depending on the plan, from none in the free plan to 10 in the Enterprise plan. My AskAI provides one chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Landbot does not specify the number of chatbots available.
Hosted Help Centre
None of the platforms offer a hosted help center as part of their AI customer support features.
Chatbot Flow Builder
Landbot includes a chatbot flow builder, enabling users to design and customize chatbot interactions. SalesIQ (Zoho) and My AskAI do not offer this feature.
Integrations (Content/Knowledge)
SalesIQ (Zoho) integrates with files and help centers, while Landbot supports predefined scripts, flows, databases, customer interaction data, knowledge bases, FAQs, and external APIs. My AskAI offers extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
SalesIQ (Zoho) has a marketplace for app integrations. Landbot integrates with numerous platforms like Slack, Sendgrid, Google Analytics, Mailchimp, Stripe, Segment, Salesforce, HubSpot, Google Sheets, Airtable, Calendly, Dialogflow, and Webhook. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
GDPR and SOC-2 Compliance
All three platforms are GDPR compliant. SalesIQ (Zoho) and Landbot are also SOC-2 compliant, while My AskAI is not.
Support
Landbot offers varying levels of support depending on the plan, including academy resources, knowledge bases, community support, email support, live chat, priority support, concierge onboarding, dedicated success managers, team training, and custom documentation review. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack support with a success manager for Enterprise. SalesIQ (Zoho) does not provide detailed support information.
AI Models Available
SalesIQ (Zoho) offers GPT-4 in its Enterprise plan. My AskAI provides GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan. Landbot does not specify the AI models used.
API Access
All three platforms, SalesIQ (Zoho), Landbot, and My AskAI, offer API access to enable custom integrations and functionalities.
Compare SalesIQ (Zoho) with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
