AI customer support agent features & capabilities compared:SalesIQ (Zoho)vs. Intercom Fin AI
SalesIQ by Zoho and Intercom Fin AI are both AI customer support platforms designed to reduce the number of support tickets by automating responses and providing efficient customer service. SalesIQ offers a range of usage tiers, from a free plan with 100 chat sessions per month to professional and enterprise plans with unlimited sessions. Pricing for SalesIQ is provided on application (POA). Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Intercom Fin AI, on the other hand, charges $495 per 1,000 tickets/chats and structures its usage tiers based on the features included. Similar to SalesIQ, it supports human handover, provides analytics and insights, and includes email lead capture functionality. However, like SalesIQ, it does not feature an AI email assistant. Both platforms aim to streamline customer support processes and enhance service efficiency, though they differ in pricing models and specific plan details.
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Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
This analysis compares the AI customer support features ofSalesIQ (Zoho),Intercom Fin AI, andMy AskAI. Each platform offers AI-driven capabilities aimed at deflecting support tickets and improving customer service efficiency.
AI Customer Support Features
All three platforms—SalesIQ (Zoho), Intercom Fin AI, and My AskAI—offer AI customer support features. This includes automated responses and ticket deflection capabilities.
AI Features for Support Agents
SalesIQ (Zoho), Intercom Fin AI, and My AskAI also provide AI features designed to assist support agents. This ensures that human agents can handle complex queries more efficiently, leveraging AI for routine tasks.
Pricing
When it comes to pricing per 1,000 tickets or chats, My AskAI stands out as the most cost-effective option at $99. Intercom Fin AI charges $495, while SalesIQ (Zoho) uses a POA (Price on Application) model, making direct comparisons difficult.
Usage Tiers
SalesIQ (Zoho) offers multiple usage tiers, ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. Intercom Fin AI's pricing is based on features, while My AskAI provides three clear tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond the limits.
Human Handover
All three platforms support human handover, allowing complex queries to be escalated to human agents seamlessly.
Conversation Analytics/Insights
SalesIQ (Zoho), Intercom Fin AI, and My AskAI all offer conversation analytics and insights, helping businesses to analyze and optimize their customer support interactions.
AI Email Assistant
My AskAI is unique in offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Intercom Fin AI. This can help automate email responses and improve efficiency.
Email Lead Capture
All three platforms support email lead capture, ensuring potential customer inquiries are not missed.
Content Limits
SalesIQ (Zoho) has content limits that vary by plan, from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. Intercom Fin AI does not provide specific content limits. My AskAI offers unlimited content across all plans, which is a significant advantage.
Number of Chatbots/Agents
SalesIQ (Zoho) limits the number of chatbots based on the plan, from 1 chatbot in the Basic plan to 10 in the Enterprise plan. Intercom Fin AI supports only one chatbot. My AskAI offers one chatbot in Essentials and Pro plans (with two modes: public and private) and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Intercom Fin AI includes a hosted help center, a feature not available in SalesIQ (Zoho) or My AskAI.
Chatbot Flow Builder
Intercom Fin AI provides a chatbot flow builder, which is not offered by SalesIQ (Zoho) or My AskAI.
Integrations (Content/Knowledge)
SalesIQ (Zoho) integrates with files and help centers. Intercom Fin AI supports websites, help centers, and files (PDF). My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
SalesIQ (Zoho) and Intercom Fin AI have their respective app stores for end-user integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
Compliance
All three platforms are GDPR compliant. Both SalesIQ (Zoho) and Intercom Fin AI are SOC-2 compliant, while My AskAI is not.
Support
Support details for SalesIQ (Zoho) and Intercom Fin AI are not provided. My AskAI offers various support levels: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
SalesIQ (Zoho) offers GPT-4 in its Enterprise plan. Intercom Fin AI uses GPT-4o. My AskAI provides GPT-4o across Essentials and Pro plans and offers additional options like Claude and Gemini in the Enterprise plan.
API Access
All three platforms provide API access, allowing for custom integrations and extended functionalities.
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