AI customer support agent features & capabilities compared: SalesIQ (Zoho) vs. HubSpot
SalesIQ (Zoho) and HubSpot both offer AI customer support platforms designed to deflect support tickets through automated interactions. SalesIQ (Zoho) provides multiple usage tiers, including a free option with 100 chat sessions per month, and scales up to unlimited chat sessions in its Professional and Enterprise tiers. Key features include human handover capabilities and robust analytics/insights, but it does not offer an AI email assistant. It does, however, include email lead capture functionality, helping to streamline customer interactions and support ticket management.
HubSpot, on the other hand, integrates AI customer support within its Service Hub Professional and Enterprise tiers, both allowing up to 5,000 snippets. Like SalesIQ, HubSpot supports human handover and offers detailed analytics/insights. Additionally, HubSpot includes an AI email assistant, enhancing its capability to manage and respond to customer inquiries via email. It also supports email lead capture, making it a comprehensive option for businesses looking to automate and optimize their customer support processes. Both platforms offer pricing on application (POA), indicating a tailored approach to service costs based on specific business needs.
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Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Facebook Messenger |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
This analysis compares the AI customer support features of SalesIQ (Zoho), HubSpot, and My AskAI. Each platform offers AI-driven solutions designed to deflect support tickets and enhance customer service efficiency. The comparison covers key features, pricing, and capabilities to help you understand the positioning of each platform in the market.
AI Customer Support Features
All three platforms, SalesIQ (Zoho), HubSpot, and My AskAI, provide robust AI customer support features aimed at improving the efficiency of handling customer inquiries and deflecting support tickets.
AI Features for Support Agents
SalesIQ (Zoho), HubSpot, and My AskAI all offer AI features designed to assist support agents. These features help in automating responses, providing quick access to knowledge bases, and improving overall response times.
Pricing
When it comes to pricing per 1,000 tickets or chats, both SalesIQ (Zoho) and HubSpot follow a Price on Application (POA) model, meaning the cost is customized based on specific requirements. My AskAI offers a transparent pricing model at $99 per 1,000 tickets/chats, making it easier for businesses to budget their expenses.
Usage Tiers
SalesIQ (Zoho) offers a range of usage tiers from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. HubSpot provides Service Hub Professional and Enterprise plans, each with up to 5,000 snippets. My AskAI offers three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the limits.
Human Handover
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents when necessary.
Conversation Analytics/Insights
SalesIQ (Zoho), HubSpot, and My AskAI all provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
AI Email Assistant
HubSpot and My AskAI offer AI email assistants to help manage and automate email responses. SalesIQ (Zoho) does not have this feature.
Email Lead Capture
All three platforms support email lead capture, helping businesses to grow their customer database and nurture leads through automated follow-ups.
Content Limits
SalesIQ (Zoho) offers different content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 in the Enterprise plan. HubSpot allows up to 5,000 documents per account in both Service Hub Professional and Enterprise plans. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Number of Chatbots/Agents
SalesIQ (Zoho) offers varying numbers of chatbots depending on the plan, from none in the free plan to 10 in the Enterprise plan. HubSpot provides 3 to 5 seats in its marketing hubs. My AskAI offers 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
HubSpot is the only platform among the three that offers a hosted help center. SalesIQ (Zoho) and My AskAI do not provide this feature.
Chatbot Flow Builder
HubSpot includes a chatbot flow builder, which is not available in SalesIQ (Zoho) or My AskAI.
Integrations (Content/Knowledge)
SalesIQ (Zoho) integrates with files and help centers, while HubSpot's specific integrations are not provided. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
SalesIQ (Zoho) has a marketplace/app store for integrations. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
Compliance and Support
All three platforms are GDPR compliant. SalesIQ (Zoho) and HubSpot are SOC-2 compliant, while My AskAI is not. Support options vary, with My AskAI offering tiered support based on the plan, including web, email, video, Slack, and a success manager for Enterprise customers.
AI Models Available
SalesIQ (Zoho) offers different AI models depending on the plan, with GPT-4 available for the Enterprise plan. HubSpot's AI models are not specified. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan.
API Access
All three platforms provide API access, enabling businesses to integrate their AI customer support features with other systems.
Conclusion
SalesIQ (Zoho), HubSpot, and My AskAI each offer robust AI customer support features with varying pricing models, usage tiers, and integrations. My AskAI stands out with its transparent pricing, extensive integrations, and unlimited content limits, making it a compelling option for businesses looking for flexible and scalable AI customer support solutions.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Swytch Bike
