SalesIQ (Zoho) and Help Scout are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. SalesIQ (Zoho) offers a range of usage tiers, from a free plan with 100 chat sessions per month to professional and enterprise plans with unlimited sessions. The pricing for 1,000 tickets or chats is provided on application (POA). Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it lacks an AI email assistant.
In contrast, Help Scout has a fixed price of $765 per 1,000 tickets or chats and offers three usage tiers—Standard, Plus, and Pro—each with no usage limits. Unlike SalesIQ (Zoho), Help Scout does not support human handover or provide analytics and insights. It also does not feature an AI email assistant but does include email lead capture. This positions Help Scout as a more straightforward, albeit potentially less feature-rich, option compared to the more comprehensive feature set of SalesIQ (Zoho).
| Feature | SalesIQ (Zoho) | Help Scout | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $765 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Help Scout pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Standard - no content limit Plus - no content limit Pro - no content limit | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Shopify Weebly Squarespace Wix Webflow | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | AI Assist and AI Answers are powered by OpenAI's API service | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SalesIQ (Zoho)andMy AskAIboth offer AI customer support features aimed at deflecting support tickets.Help Scoutdoes not offer AI customer support features natively but can integrate with My AskAI to gain these capabilities.
BothSalesIQ (Zoho)andMy AskAIoffer AI features designed to assist support agents, enhancing their productivity and effectiveness.Help Scoutlacks these features without integration with My AskAI.
The AI pricing per 1,000 tickets/chats varies significantly.SalesIQ (Zoho)uses a POA (Price on Application) model, making it less transparent.Help Scoutcharges $765 per 1,000 tickets/chats, whereasMy AskAIoffers a more competitive rate at $99 per 1,000 tickets/chats.
SalesIQ (Zoho)offers multiple usage tiers, ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions.Help Scouthas three plans with no usage limits.My AskAIprovides tiered plans starting with 200 conversations per month up to unlimited conversations, with additional charges for conversations beyond the limits.
BothSalesIQ (Zoho)andMy AskAIsupport human handover, ensuring a seamless transition from AI to human agents when needed.Help Scoutdoes not have this feature natively.
SalesIQ (Zoho)andMy AskAIoffer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.Help Scoutlacks this feature without integration with My AskAI.
My AskAIstands out by offering an AI email assistant, a feature not available inSalesIQ (Zoho)orHelp Scout.
All three platforms—SalesIQ (Zoho),Help Scout, andMy AskAI—support email lead capture, aiding in gathering potential customer information.
SalesIQ (Zoho)imposes content limits based on the plan, from 100 articles in the basic plan to 2,000 in the enterprise plan.Help Scoutdoes not limit content.My AskAIoffers unlimited webpages and documents across all plans, with automatic updates.
SalesIQ (Zoho)offers varying numbers of chatbots based on the plan, from none in the free plan to 10 in the enterprise plan.My AskAIprovides a single chatbot in the essentials and pro plans, with unlimited chatbots in the enterprise plan.Help Scoutdoes not specify the number of chatbots/agents.
Help Scoutprovides a hosted help center, a feature not available inSalesIQ (Zoho)orMy AskAI.
None of the platforms—SalesIQ (Zoho),Help Scout, orMy AskAI—offer a chatbot flow builder.
SalesIQ (Zoho)integrates with files and help centers.My AskAIoffers extensive integrations, including websites, various file types, and multiple knowledge bases such as Google Drive, Notion, Confluence, and more.Help Scoutdoes not provide detailed information on these integrations.
SalesIQ (Zoho)has a marketplace/app store for integrations.Help Scout
