AI customer support agent features & capabilities compared: SalesIQ (Zoho) vs. Help Scout
SalesIQ (Zoho) and Help Scout are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. SalesIQ (Zoho) offers a range of usage tiers, from a free plan with 100 chat sessions per month to professional and enterprise plans with unlimited sessions. The pricing for 1,000 tickets or chats is provided on application (POA). Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it lacks an AI email assistant.
In contrast, Help Scout has a fixed price of $765 per 1,000 tickets or chats and offers three usage tiers—Standard, Plus, and Pro—each with no usage limits. Unlike SalesIQ (Zoho), Help Scout does not support human handover or provide analytics and insights. It also does not feature an AI email assistant but does include email lead capture. This positions Help Scout as a more straightforward, albeit potentially less feature-rich, option compared to the more comprehensive feature set of SalesIQ (Zoho).
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Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | Help Scout | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $765 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Standard - no usage limit Plus - no usage limit Pro - no usage limit |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Help Scout pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Standard - no content limit Plus - no content limit Pro - no content limit |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files Help Center |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Shopify Weebly Squarespace Wix Webflow |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 |
AI Assist and AI Answers are powered by OpenAI's API service | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SalesIQ (Zoho) vs. Help Scout vs. My AskAI
AI Customer Support Features
SalesIQ (Zoho) and My AskAI both offer AI customer support features aimed at deflecting support tickets. Help Scout does not offer AI customer support features natively but can integrate with My AskAI to gain these capabilities.
AI Features for Support Agents
Both SalesIQ (Zoho) and My AskAI offer AI features designed to assist support agents, enhancing their productivity and effectiveness. Help Scout lacks these features without integration with My AskAI.
Pricing
The AI pricing per 1,000 tickets/chats varies significantly. SalesIQ (Zoho) uses a POA (Price on Application) model, making it less transparent. Help Scout charges $765 per 1,000 tickets/chats, whereas My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats.
Usage Tiers
SalesIQ (Zoho) offers multiple usage tiers, ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. Help Scout has three plans with no usage limits. My AskAI provides tiered plans starting with 200 conversations per month up to unlimited conversations, with additional charges for conversations beyond the limits.
Human Handover
Both SalesIQ (Zoho) and My AskAI support human handover, ensuring a seamless transition from AI to human agents when needed. Help Scout does not have this feature natively.
Conversation Analytics/Insights
SalesIQ (Zoho) and My AskAI offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Help Scout lacks this feature without integration with My AskAI.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Help Scout.
Email Lead Capture
All three platforms—SalesIQ (Zoho), Help Scout, and My AskAI—support email lead capture, aiding in gathering potential customer information.
Content Limits
SalesIQ (Zoho) imposes content limits based on the plan, from 100 articles in the basic plan to 2,000 in the enterprise plan. Help Scout does not limit content. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
SalesIQ (Zoho) offers varying numbers of chatbots based on the plan, from none in the free plan to 10 in the enterprise plan. My AskAI provides a single chatbot in the essentials and pro plans, with unlimited chatbots in the enterprise plan. Help Scout does not specify the number of chatbots/agents.
Hosted Help Centre
Help Scout provides a hosted help center, a feature not available in SalesIQ (Zoho) or My AskAI.
Chatbot Flow Builder
None of the platforms—SalesIQ (Zoho), Help Scout, or My AskAI—offer a chatbot flow builder.
Integrations (Content/Knowledge)
SalesIQ (Zoho) integrates with files and help centers. My AskAI offers extensive integrations, including websites, various file types, and multiple knowledge bases such as Google Drive, Notion, Confluence, and more. Help Scout does not provide detailed information on these integrations.
Integrations (End Users)
SalesIQ (Zoho) has a marketplace/app store for integrations. Help Scout integrates with platforms like Shopify, Weebly, and Wix. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Compliance
All three platforms—SalesIQ (Zoho), Help Scout, and My AskAI—are GDPR compliant. SalesIQ (Zoho) and Help Scout are also SOC-2 compliant, whereas My AskAI is not.
Support
Help Scout offers consistent support levels across all plans. My AskAI provides tiered support, with essentials offering web and email support, pro adding priority and video support, and enterprise including Slack and a success manager. SalesIQ (Zoho) does not specify its support levels.
AI Models Available
SalesIQ (Zoho) uses various AI models depending on the plan, with GPT-4 available in the enterprise plan. Help Scout leverages OpenAI's API service. My AskAI utilizes GPT-4o across all plans, with additional options like Claude and Gemini in the enterprise plan.
API Access
All three platforms—SalesIQ (Zoho), Help Scout, and My AskAI—offer API access, enabling further customization and integration.
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