AI customer support agent features & capabilities compared:SalesIQ (Zoho)vs. Freshchat (Freddy AI)
SalesIQ (Zoho) and Freshchat (Freddy AI) are both AI customer support platforms designed to deflect support tickets through automated interactions. SalesIQ (Zoho) offers multiple usage tiers, including a free plan with 100 chat sessions per month, a basic plan with 1,000 chat sessions per month, and professional and enterprise plans with unlimited chat sessions. The pricing for SalesIQ is provided on application (POA). Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Freshchat (Freddy AI), on the other hand, has a structured pricing model with a cost of $105 per 1,000 tickets/chats. Its usage tiers range from the Growth plan with 2,000 bot sessions per month to the Enterprise plan with 5,000 bot sessions per month. Similar to SalesIQ, Freshchat includes human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant. Freshchat's pricing and higher initial bot session allowances might appeal to businesses with significant customer support needs.
You can integrate My AskAI directly within SalesIQ (Zoho), so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | SalesIQ (Zoho) | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $105 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms: SalesIQ (Zoho) vs. Freshchat (Freddy AI) vs. My AskAI
This analysis focuses on the AI customer support features offered by SalesIQ (Zoho), Freshchat (Freddy AI), and My AskAI. The aim is to compare their capabilities, pricing, and key features to help understand their positions in the market.
AI Customer Support Features
All three platforms—SalesIQ (Zoho), Freshchat (Freddy AI), and My AskAI—offer AI customer support features designed to deflect support tickets. They provide AI features for support agents as well, ensuring comprehensive support solutions.
Pricing
When it comes to pricing per 1,000 tickets/chats, SalesIQ (Zoho) offers pricing on application (POA), while Freshchat (Freddy AI) charges $105, and My AskAI is priced at $99. This makes My AskAI the most cost-effective option among the three for handling 1,000 tickets/chats.
Usage Tiers
SalesIQ (Zoho) offers multiple usage tiers, ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. Freshchat (Freddy AI) also provides a tiered structure, starting from a free plan to an enterprise plan with 5,000 bot sessions per month. My AskAI offers three tiers—Essentials, Pro, and Enterprise—with varying conversation limits and a charge of $0.10 per conversation beyond these limits.
Human Handover and Conversation Analytics
All three platforms support human handover, ensuring that complex issues can be escalated to human agents. They also provide conversation analytics and insights, aiding in the optimization of support processes.
AI Email Assistant and Email Lead Capture
My AskAI stands out by offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Freshchat (Freddy AI). All three platforms support email lead capture, enabling efficient lead generation.
Content Limits
SalesIQ (Zoho) has content limits based on the plan, ranging from 100 articles in the basic plan to 2,000 articles in the enterprise plan. Freshchat (Freddy AI) does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
SalesIQ (Zoho) offers varying numbers of chatbots based on the plan, from 1 chatbot in the basic plan to 10 in the enterprise plan. Freshchat (Freddy AI) provides 1 chatbot. My AskAI offers 1 chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan, supporting both public and private modes.
Hosted Help Centre and Chatbot Flow Builder
Freshchat (Freddy AI) is the only platform that offers a hosted help center and a chatbot flow builder. SalesIQ (Zoho) and My AskAI do not provide these features.
Integrations
SalesIQ (Zoho) and Freshchat (Freddy AI) have their respective marketplaces for integrations. My AskAI offers extensive integrations with various content and knowledge platforms such as Google Drive, Notion, Confluence, and more. It also integrates with end-user platforms like Zendesk, Intercom, HubSpot, Slack, and Teams.
Compliance and Support
All three platforms are GDPR compliant. SalesIQ (Zoho) and Freshchat (Freddy AI) are SOC-2 compliant, while My AskAI is not. Support options vary, with Freshchat (Freddy AI) offering comprehensive support across all plans. My AskAI provides different levels of support based on the plan, including priority support and a success manager for enterprise customers.
AI Models and API Access
SalesIQ (Zoho) offers GPT-4 in its enterprise plan. Freshchat (Freddy AI) does not specify the AI models available. My AskAI provides access to GPT-4o across all plans, with the enterprise plan also offering Claude and Gemini. All three platforms offer API access.
Conclusion
In summary, while SalesIQ (Zoho) and Freshchat (Freddy AI) offer robust AI customer support features, My AskAI provides competitive pricing, extensive integrations, and unique features such as an AI email assistant and unlimited content limits. This makes My AskAI a strong contender in the AI customer support market.
CompareSalesIQ (Zoho)with other AI support agents
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
