SalesIQ (Zoho) and Drift are both AI customer support platforms designed to help businesses manage and deflect support tickets through automated chat systems. SalesIQ (Zoho) offers several usage tiers, including a free plan with 100 chat sessions per month, and paid plans that scale up to unlimited chat sessions. Key features of SalesIQ include human handover, detailed analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Drift, on the other hand, does not provide specific usage tiers publicly but offers pricing on a per-quote basis. Similar to SalesIQ, Drift includes human handover and email lead capture capabilities. However, it lacks built-in analytics and insights and does not provide an AI email assistant. Both platforms aim to streamline customer support through AI-driven interactions, but they differ in their feature sets and the transparency of their pricing and usage tiers.
| Feature | SalesIQ (Zoho) | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Drift pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features ofSalesIQ (Zoho),Drift, andMy AskAI. The goal is to understand how each platform helps in deflecting support tickets and the unique features they offer.
SalesIQ (Zoho),Drift, andMy AskAIall offer AI customer support features. This includes capabilities such as automated responses and ticket deflection, which are essential for reducing the load on human support agents.
SalesIQ (Zoho)andMy AskAIprovide AI features specifically designed to assist support agents. This includes tools that can suggest responses or provide relevant information during customer interactions.Driftdoes not offer these specific features for support agents.
The AI pricing forSalesIQ (Zoho)andDriftis provided on application (POA), making it less transparent.My AskAIoffers a clear pricing structure of $99 per 1,000 tickets/chats, making it easier for businesses to budget.
SalesIQ (Zoho)offers a range of usage tiers from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions.Driftdoes not provide detailed usage tiers publicly.My AskAIhas defined tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, plus a $0.10 charge per conversation beyond the limits.
All three platforms—SalesIQ (Zoho),Drift, andMy AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.
SalesIQ (Zoho)andMy AskAIoffer conversation analytics and insights, which are crucial for understanding customer interactions and improving service.Driftdoes not provide these analytics features.
My AskAIstands out by offering an AI email assistant, a feature not available inSalesIQ (Zoho)orDrift. This can help in automating email responses and managing email-based customer support.
All three platforms—SalesIQ (Zoho),Drift, andMy AskAI—offer email lead capture capabilities, helping businesses to gather and manage potential customer leads effectively.
SalesIQ (Zoho)has content limits based on the plan, ranging from 100 to 2,000 articles.Driftdoes not specify content limits.My AskAIoffers unlimited webpages and documents across all plans, which are updated automatically, providing greater flexibility.
SalesIQ (Zoho)offers a varying number of chatbots depending on the plan, from none in the free plan to 10 in the enterprise plan.Driftdoes not provide specific details on this.My AskAIoffers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the platforms provide a hosted help center, focusing
