SalesIQ (Zoho) and Crisp are AI customer support platforms designed to deflect support tickets through automated responses and other features. SalesIQ (Zoho) offers multiple usage tiers, including a free tier with 100 chat sessions per month and higher tiers like Basic, Professional, and Enterprise, which offer increasing levels of usage up to unlimited chat sessions. Key features include human handover, analytics and insights, and email lead capture, although it does not have an AI email assistant. Pricing for 1,000 tickets or chats is provided on application (POA).
Crisp also provides AI customer support with various usage tiers, namely Basic, Pro, and Unlimited, all of which offer unlimited usage. Like SalesIQ, Crisp supports human handover, provides analytics and insights, and includes email lead capture, but it too lacks an AI email assistant. Pricing for 1,000 tickets or chats is similarly provided on application (POA). Both platforms are positioned to offer robust support capabilities, focusing on ticket deflection and customer engagement through their respective feature sets.
| Feature | SalesIQ (Zoho) | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of SalesIQ (Zoho), Crisp, and My AskAI, particularly in terms of their capabilities to deflect support tickets.
All three platforms, SalesIQ (Zoho), Crisp, and My AskAI, offer AI customer support features designed to assist both customers and support agents. Each service integrates AI to streamline customer interactions and improve efficiency.
SalesIQ (Zoho) and Crisp do not publicly disclose their AI pricing per 1,000 tickets/chats, indicating a "Price On Application" (POA) model. In contrast, My AskAI offers a transparent price of $99 per 1,000 conversations, providing clear cost expectations.
SalesIQ (Zoho) has multiple usage tiers ranging from free to enterprise levels, with varying limits on chat sessions. Crisp offers three tiers (Basic, Pro, Unlimited) with no specified usage limits. My AskAI provides three tiers (Essentials, Pro, Enterprise) with a clear pricing structure and additional charges of $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents when necessary.
SalesIQ (Zoho), Crisp, and My AskAI all provide conversation analytics and insights, helping businesses analyze interactions and improve customer support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Crisp. This can be particularly useful for automating and enhancing email communication.
All three platforms support email lead capture, ensuring that potential customer information is efficiently gathered and utilized.
SalesIQ (Zoho) has specified content limits based on the plan, ranging from 100 to 2,000 articles. Crisp does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates, providing a flexible and scalable content management solution.
SalesIQ (Zoho) limits the number of chatbots based on the plan, from zero in the free plan to ten in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Crisp does not provide specific details on the number of chatbots.
Crisp offers a hosted help center, a feature not provided by SalesIQ (Zoho) or My AskAI.
Crisp includes a chatbot flow builder, enabling users to create custom chatbot interactions. This feature is not available in SalesIQ (Zoho) or My AskAI.
SalesIQ (Zoho) integrates with files and help centers. Crisp offers a wide range of integrations with popular platforms such as WordPress, WooCommerce, and Shopify. My AskAI supports a comprehensive list of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, providing extensive flexibility.
SalesIQ (Zoho) and Crisp have their respective marketplaces for integrations. My AskAI supports a broad range of end-user integrations, including major platforms like Zendesk, Intercom, HubSpot, Slack, and more, ensuring seamless connectivity with various customer support tools.
All three platforms are GDPR compliant, ensuring they meet the necessary data protection regulations.
SalesIQ (Zoho) is SOC-2 compliant, while Crisp and My AskAI do not have this certification.
Support options vary, with Crisp offering chat and email support across all plans. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and additional Slack and success manager support in the Enterprise plan. SalesIQ (Zoho) does not specify its support options.
SalesIQ (Zoho) offers GPT-4 in its enterprise plan. Crisp provides GPT-4 in its unlimited plan. My AskAI offers multiple AI models, including GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms provide API access, allowing for custom integrations and advanced functionality.
SalesIQ (Zoho), Crisp, and My AskAI each offer robust AI customer support features, with unique strengths in different areas. My AskAI stands out with its transparent pricing, AI email assistant, extensive integrations, and multiple AI model options, providing a comprehensive solution for businesses looking to enhance their customer support capabilities.
