SalesIQ (Zoho) and Conversica both offer AI customer support platforms designed to deflect support tickets and enhance customer interactions. SalesIQ (Zoho) provides a range of usage tiers, starting from a free plan with 100 chat sessions per month and scaling up to professional and enterprise plans with unlimited chat sessions. It features human handover capabilities and robust analytics/insights, allowing businesses to seamlessly transition from AI to human support when necessary and gain valuable insights from customer interactions. Additionally, SalesIQ (Zoho) includes email lead capture but does not offer an AI email assistant.
Conversica, on the other hand, structures its pricing based on consumption and also supports human handover and comprehensive analytics/insights. A key differentiator for Conversica is its inclusion of an AI email assistant, which can autonomously engage with customers via email, enhancing its capability to manage customer interactions beyond chat sessions. Like SalesIQ (Zoho), Conversica also includes email lead capture, making it a versatile tool for businesses looking to streamline their customer support and lead generation processes through AI.
| Feature | SalesIQ (Zoho) | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
SalesIQ (Zoho),Conversica, andMy AskAIall provide AI customer support features aimed at deflecting support tickets. These features include automated responses, human handover, and conversation analytics.
All three platforms—SalesIQ (Zoho),Conversica, andMy AskAI—offer AI features designed to assist support agents, enhancing their efficiency and effectiveness in handling customer queries.
Pricing for AI features inSalesIQ (Zoho)andConversicais provided on application (POA), making it less transparent.My AskAI, however, offers a clear pricing model at $99 per 1,000 tickets/chats, providing more straightforward cost predictability.
SalesIQ (Zoho)offers multiple tiers, starting from a free tier with 100 chat sessions per month up to an enterprise tier with unlimited sessions.Conversicabases its pricing on consumption.My AskAIhas three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond limits.
All three platforms—SalesIQ (Zoho),Conversica, andMy AskAI—support human handover, ensuring that more complex queries can be escalated to a human agent when necessary.
SalesIQ (Zoho),Conversica, andMy AskAIall provide conversation analytics and insights, helping businesses understand their customer interactions and improve their support strategies.
ConversicaandMy AskAIoffer AI email assistants, which can automate email responses and follow-ups.SalesIQ (Zoho)does not provide this feature.
All three platforms—SalesIQ (Zoho),Conversica, andMy AskAI—include email lead capture capabilities, aiding in the collection and management of potential customer leads.
For detailed pricing, you can visit theSalesIQ (Zoho) pricing pageand theMy AskAI pricing page. TheConversicapricing page is not provided.
SalesIQ (Zoho)limits content based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan.Conversicabases its limits on consumption.My AskAIoffers unlimited webpages and documents across all plans, with automatic updates.
SalesIQ (Zoho)offers a range of chatbot limits based on the plan, from 1 chatbot in the Basic plan to 10 in the Enterprise plan.Conversicabases this on consumption.My AskAIprovides 1 chatbot (with public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—SalesIQ (Zoho),Conversica, orMy AskAI—offer a hosted help center as part of their AI customer support features.
Conversicaoffers a chatbot flow builder, allowing for customized conversation flows. This feature is not available inSalesIQ (Zoho)orMy AskAI
