AI customer support agent features & capabilities compared: SalesIQ (Zoho) vs. Conversica

SalesIQ (Zoho) vs. Conversica vs. My AskAI

AI Customer Support Features

SalesIQ (Zoho), Conversica, and My AskAI all provide AI customer support features aimed at deflecting support tickets. These features include automated responses, human handover, and conversation analytics.

AI Features for Support Agents

All three platforms—SalesIQ (Zoho), Conversica, and My AskAI—offer AI features designed to assist support agents, enhancing their efficiency and effectiveness in handling customer queries.

AI Pricing

Pricing for AI features in SalesIQ (Zoho) and Conversica is provided on application (POA), making it less transparent. My AskAI, however, offers a clear pricing model at $99 per 1,000 tickets/chats, providing more straightforward cost predictability.

Usage Tiers

SalesIQ (Zoho) offers multiple tiers, starting from a free tier with 100 chat sessions per month up to an enterprise tier with unlimited sessions. Conversica bases its pricing on consumption. My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond limits.

Human Handover

All three platforms—SalesIQ (Zoho), Conversica, and My AskAI—support human handover, ensuring that more complex queries can be escalated to a human agent when necessary.

Conversation Analytics/Insights

SalesIQ (Zoho), Conversica, and My AskAI all provide conversation analytics and insights, helping businesses understand their customer interactions and improve their support strategies.

AI Email Assistant

Conversica and My AskAI offer AI email assistants, which can automate email responses and follow-ups. SalesIQ (Zoho) does not provide this feature.

Email Lead Capture

All three platforms—SalesIQ (Zoho), Conversica, and My AskAI—include email lead capture capabilities, aiding in the collection and management of potential customer leads.

Pricing Page

For detailed pricing, you can visit the SalesIQ (Zoho) pricing page and the My AskAI pricing page. The Conversica pricing page is not provided.

Content Limits

SalesIQ (Zoho) limits content based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. Conversica bases its limits on consumption. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

SalesIQ (Zoho) offers a range of chatbot limits based on the plan, from 1 chatbot in the Basic plan to 10 in the Enterprise plan. Conversica bases this on consumption. My AskAI provides 1 chatbot (with public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the platforms—SalesIQ (Zoho), Conversica, or My AskAI—offer a hosted help center as part of their AI customer support features.

Chatbot Flow Builder

Conversica offers a chatbot flow builder, allowing for customized conversation flows. This feature is not available in SalesIQ (Zoho) or My AskAI.

Integrations (Content/Knowledge)

SalesIQ (Zoho) integrates with files and its help center. Conversica integrates with various company-specific data sources. My AskAI supports a wide range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

SalesIQ (Zoho) and Conversica have their respective marketplaces for integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms—SalesIQ (Zoho), Conversica, and My AskAI—are GDPR compliant. SalesIQ (Zoho) and Conversica are also SOC-2 compliant, while My AskAI is not. My AskAI offers tiered support options, ranging from web and email support in the Essentials plan to a success manager in the Enterprise plan.

AI Models Available

SalesIQ (Zoho) offers different AI models based on the plan, with GPT-4 available in the Enterprise plan. Conversica does not provide specifics on AI models. My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan.

API Access

Both SalesIQ (Zoho) and My AskAI provide API access. Information on API access for Conversica is not provided.

In summary, My AskAI offers competitive pricing, extensive integrations, and clear usage tiers, making it a robust option for AI customer support. It provides transparency in pricing and a wide range of features, including unlimited content limits and various AI models, distinguishing it from SalesIQ (Zoho) and Conversica.