SalesIQ (Zoho) and Chatfuel are both AI customer support platforms designed to deflect support tickets through automated interactions. SalesIQ (Zoho) offers a tiered pricing structure starting from a free plan with 100 chat sessions per month, escalating to the Professional and Enterprise tiers that provide unlimited chat sessions. The pricing for handling 1,000 tickets or chats is determined on a per-organization basis (POA). Its notable features include human handover capabilities and robust analytics/insights, though it lacks an AI email assistant. SalesIQ also supports email lead capture, enabling businesses to gather customer information efficiently.
Chatfuel, on the other hand, prices its service at $20 per 1,000 tickets or chats. It offers different usage tiers, including Business and Enterprise plans for both Facebook and Instagram, as well as WhatsApp, with the Business tier providing up to 1,000 conversations per month and the Enterprise tier offering custom solutions. Similar to SalesIQ, Chatfuel includes human handover and email lead capture features but does not provide analytics/insights or an AI email assistant. This positions Chatfuel as a cost-effective option for businesses looking to manage customer interactions on social media platforms.
| Feature | SalesIQ (Zoho) | Chatfuel | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $20 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Chatfuel pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Google Sheets ChatGPT Stripe Zapier JSON API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | ChatGPT (not specified) | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms—SalesIQ (Zoho), Chatfuel, and My AskAI—offer AI customer support features designed to deflect support tickets and enhance customer interaction.
SalesIQ (Zoho) and My AskAI both provide AI features specifically for support agents, which can assist in improving agent efficiency and response times. Chatfuel, however, does not offer these features.
SalesIQ (Zoho) operates on a Price On Application (POA) basis for AI features per 1,000 tickets/chats. Chatfuel charges $20 for the same, while My AskAI has a higher rate at $99 per 1,000 tickets/chats.
SalesIQ (Zoho) offers multiple usage tiers ranging from a free plan with 100 chat sessions per month to enterprise plans with unlimited sessions. Chatfuel has business and enterprise tiers for both Facebook/Instagram and WhatsApp, with 1,000 conversations per month for business plans. My AskAI offers Essentials, Pro, and Enterprise plans with varying conversation limits and charges $0.10 per conversation beyond the set limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when needed.
SalesIQ (Zoho) and My AskAI provide conversation analytics and insights, enabling businesses to analyze customer interactions and improve service. Chatfuel does not offer this feature.
Only My AskAI includes an AI email assistant, which can help automate and streamline email responses. SalesIQ (Zoho) and Chatfuel do not offer this feature.
All three platforms support email lead capture, allowing businesses to collect and manage leads effectively.
SalesIQ (Zoho) has content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. Chatfuel does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
SalesIQ (Zoho) varies the number of chatbots based on the plan, from 0 in the free plan to 10 in the Enterprise plan. Chatfuel does not provide specific details. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center.
Chatfuel includes a chatbot flow builder, which helps in designing conversation flows. SalesIQ (Zoho) and My AskAI do not provide this feature.
SalesIQ (Zoho) integrates with files and help centers. Chatfuel integrates with Google Sheets, ChatGPT, Stripe, Zapier, and JSON API. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
SalesIQ (Zoho) has a marketplace/app store for integrations. Chatfuel integrates with Google Sheets, Hubspot, Shopify, Zapier, CRM, and custom APIs. My AskAI supports a wide range of end-user integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. SalesIQ (Zoho) is also SOC-2 compliant, while Chatfuel and My AskAI are not.
Support details vary, with Chatfuel offering personal account managers and bot building services for enterprise plans. My AskAI provides tiered support options, including web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise plans. SalesIQ (Zoho) does not specify support details.
SalesIQ (Zoho) does not specify AI models in the free, basic, or professional plans but uses GPT-4 in the enterprise plan. Chatfuel utilizes ChatGPT without specifying the version. My AskAI offers GPT-4o in Essentials and Pro plans, and multiple options (GPT-4o, Claude, Gemini) in the Enterprise plan.
All three platforms provide API access, allowing for custom integrations and extended functionality.
