AI customer support agent features & capabilities compared: SalesIQ (Zoho) vs. Chatbot

AI Customer Support Platforms: SalesIQ (Zoho) vs. Chatbot vs. My AskAI

This analysis focuses on the AI customer support features of SalesIQ (Zoho), Chatbot, and My AskAI, with particular attention to their capabilities in deflecting support tickets.

Offers AI Customer Support Features

All three platforms—SalesIQ (Zoho), Chatbot, and My AskAI—provide AI customer support features aimed at reducing the burden on human support agents.

Offers AI Features for Support Agents

Each platform also offers AI features designed to assist support agents, ensuring that human agents are well-supported in their roles.

AI Price Per 1,000 Tickets/Chats

The pricing for AI support varies significantly. SalesIQ (Zoho) does not provide a public price (POA), while Chatbot charges $85 per 1,000 chats. My AskAI is slightly more expensive at $99 per 1,000 chats, but it offers additional features that may justify the higher cost.

Usage Tiers

SalesIQ (Zoho) offers a range of plans from a free tier with 100 chat sessions per month to an enterprise plan with unlimited sessions. Chatbot's tiers range from a Starter plan with 1,000 chats per month to a customizable Enterprise plan. My AskAI provides three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.

Human Handover

All three platforms support human handover, allowing complex queries to be seamlessly transferred to a human agent.

Conversation Analytics/Insights

Each platform offers robust conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Chatbot. This can be particularly useful for handling email-based customer inquiries.

Email Lead Capture

All platforms provide email lead capture capabilities, helping businesses gather potential customer information effectively.

Content Limits

SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 in the Enterprise plan. Chatbot allows up to 5,000 knowledge articles. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.

Number of Chatbots/Agents

SalesIQ (Zoho) and Chatbot both offer a range of chatbot limits based on the plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Chatbot is the only platform that offers a hosted help center, which can be a valuable resource for customers seeking self-service options.

Chatbot Flow Builder

Chatbot includes a chatbot flow builder, a feature absent in both SalesIQ (Zoho) and My AskAI. This can be useful for designing custom chatbot interactions.

Integrations (Content/Knowledge)

SalesIQ (Zoho) integrates with files and help centers. Chatbot offers more extensive integrations, including websites, Zendesk, and knowledge bases. My AskAI excels with a wide range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

SalesIQ (Zoho) has a marketplace for integrations. Chatbot integrates with various platforms like Facebook Messenger, WordPress, Shopify, Slack, and Zapier. My AskAI supports a broad array of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many more, offering extensive connectivity options.

GDPR Compliant

All three platforms are GDPR compliant, ensuring they adhere to data protection regulations.

SOC-2 Compliant

SalesIQ (Zoho) is the only platform that is SOC-2 compliant, offering an additional layer of security assurance.

Support

Chatbot offers varying levels of support based on the plan, from help center access to dedicated account managers. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated success management in the Enterprise plan.

AI Models Available

SalesIQ (Zoho) provides GPT-4 in its Enterprise plan. Chatbot offers AI Assist across all plans. My AskAI offers GPT-4o in the Essentials and Pro plans and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan, providing more advanced AI options.

API Access

All three platforms offer API access, allowing for custom integrations and extended functionality.

Conclusion

While each platform has its strengths, My AskAI provides unique advantages such as an AI email assistant, extensive content and end-user integrations, and advanced AI model options. These features can offer significant value, especially for businesses looking for robust and flexible AI customer support solutions.