SalesIQ (Zoho) and Chatbot are AI customer support platforms designed to streamline customer interactions and deflect support tickets. SalesIQ (Zoho) offers a tiered pricing model with a range from a free plan with 100 chat sessions per month to professional and enterprise plans with unlimited sessions. The exact pricing for 1,000 tickets/chats is provided on request (POA). Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not include an AI email assistant.
Chatbot, on the other hand, has a more transparent pricing structure, charging $85 per 1,000 tickets/chats. Its usage tiers range from the Starter plan with 1,000 valid chats per month to the Enterprise plan with custom specifications. Similar to SalesIQ, Chatbot supports human handover, provides analytics and insights, and includes email lead capture, but also lacks an AI email assistant. This comparison highlights the flexible yet opaque pricing of SalesIQ (Zoho) against the straightforward and scalable pricing of Chatbot, with both platforms offering essential features to manage customer support effectively.
| Feature | SalesIQ (Zoho) | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $85 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of SalesIQ (Zoho), Chatbot, and My AskAI, with particular attention to their capabilities in deflecting support tickets.
All three platforms—SalesIQ (Zoho), Chatbot, and My AskAI—provide AI customer support features aimed at reducing the burden on human support agents.
Each platform also offers AI features designed to assist support agents, ensuring that human agents are well-supported in their roles.
The pricing for AI support varies significantly. SalesIQ (Zoho) does not provide a public price (POA), while Chatbot charges $85 per 1,000 chats. My AskAI is slightly more expensive at $99 per 1,000 chats, but it offers additional features that may justify the higher cost.
SalesIQ (Zoho) offers a range of plans from a free tier with 100 chat sessions per month to an enterprise plan with unlimited sessions. Chatbot's tiers range from a Starter plan with 1,000 chats per month to a customizable Enterprise plan. My AskAI provides three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.
All three platforms support human handover, allowing complex queries to be seamlessly transferred to a human agent.
Each platform offers robust conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in SalesIQ (Zoho) or Chatbot. This can be particularly useful for handling email-based customer inquiries.
All platforms provide email lead capture capabilities, helping businesses gather potential customer information effectively.
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 in the Enterprise plan. Chatbot allows up to 5,000 knowledge articles. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
SalesIQ (Zoho) and Chatbot both offer a range of chatbot limits based on the plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
Chatbot is the only platform that offers a hosted help center, which can be a valuable resource for customers seeking self-service options.
Chatbot includes a chatbot flow builder, a feature absent in both SalesIQ (Zoho) and My AskAI. This can be useful for designing custom chatbot interactions.
SalesIQ (Zoho) integrates with files and help centers. Chatbot offers more extensive integrations, including websites, Zendesk, and knowledge bases. My AskAI excels with a wide range of integrat
