SalesIQ by Zoho and Ada are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. SalesIQ offers a range of usage tiers, from a free plan with 100 chat sessions per month to professional and enterprise plans with unlimited chat sessions. Pricing for SalesIQ is provided on request (POA). Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Ada, on the other hand, provides its AI customer support services at a rate of $1,000 per 1,000 tickets/chats, but specific usage tiers are not disclosed. Ada also supports human handover and provides robust analytics and insights. Additionally, Ada offers an AI email assistant and email lead capture, making it a comprehensive tool for managing various customer support channels. Both platforms aim to streamline customer interactions and reduce the burden on human support teams, but they differ in their pricing structures and specific feature sets.
| Feature | SalesIQ (Zoho) | Ada | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Not provided | Yes |
| AI Price Per 1,000 tickets/chats | POA | $1,000 | $99 |
| Usage Tiers | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SalesIQ (Zoho) pricing page | Ada pricing page | My AskAI pricing page |
| Content Limits | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | 50,000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files Help Center | Websites (public) Zendesk Salesforce API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | SalesIQ (Zoho) marketplace / app store | Ada marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | TBC | Yes |
| SOC-2 Compliant | Yes | TBC | No |
| Support | Not provided | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Basic - Professional - Enterprise - GPT-4 | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of SalesIQ (Zoho), Ada, and My AskAI, aimed at deflecting support tickets. Each platform offers unique capabilities and pricing structures, making them suitable for different business needs.
All three platforms—SalesIQ (Zoho), Ada, and My AskAI—offer AI customer support features designed to handle customer inquiries and deflect support tickets. This core functionality is essential for reducing the workload on human support agents and improving response times.
SalesIQ (Zoho) and My AskAI provide AI features specifically designed to assist support agents. These features can help streamline workflows and provide quick access to relevant information. Ada, on the other hand, does not explicitly mention AI features for support agents.
SalesIQ (Zoho) operates on a Price on Application (POA) model, making it less transparent compared to Ada and My AskAI. Ada charges $1,000 per 1,000 tickets/chats, which is significantly higher than My AskAI's $99 per 1,000 tickets/chats. This makes My AskAI a more cost-effective option for businesses looking to scale their customer support.
SalesIQ (Zoho) offers various usage tiers, ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. Ada does not provide detailed usage tiers, while My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond the plan limits, providing flexibility for growing businesses.
All three platforms support human handover, allowing complex queries to be transferred to human agents seamlessly. This feature ensures that customers receive the best possible support, even when AI cannot resolve their issues.
SalesIQ (Zoho), Ada, and My AskAI all offer conversation analytics and insights. These features help businesses understand customer interactions better and make data-driven decisions to improve their support services.
Ada and My AskAI both offer AI email assistants to handle email queries, whereas SalesIQ (Zoho) does not. This feature can be particularly useful for businesses dealing with a high volume of email inquiries.
All three platforms—SalesIQ (Zoho), Ada, and My AskAI—support email lead capture. This feature helps businesses gather customer information and generate leads through email interactions.
SalesIQ (Zoho) has content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. Ada supports up to 50,000 articles, while My AskAI offers unlimited webpages and documents across all plans. My AskAI also updates content automatically, ensuring that the information remains current.
SalesIQ (Zoho) offers a varying number of chatbots based on the plan, from 1 chatbot in the Basic plan to 10 chatbots in the Enterprise plan. Ada does not specify the number of chatbots, whereas My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
SalesIQ (Zoho) and My AskAI do not offer a hosted help center. Information on this feature for Ada is not provided.
Ada is the only platform among the three that offers a chatbot flow builder. This feature allows businesses to design and customize the flow of chatbot interactions, enhancing the customer experience.
SalesIQ (Zoho) integrates with files and help centers, while Ada supports integrations with websites, Zendesk, Salesforce, and APIs. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
SalesIQ (Zoho) and Ada have their respective app stores for integrations. My AskAI supports a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
SalesIQ (Zoho) and My AskAI are GDPR compliant. SalesIQ (Zoho) is also SOC-2 compliant, while My AskAI is not. Compliance information for Ada is not provided.
My AskAI offers tiered support based on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and Success Manager support for Enterprise. Support details for SalesIQ (Zoho) and Ada are not provided.
SalesIQ (Zoho) offers GPT-4 in its Enterprise plan, while My AskAI provides GPT-4o across all plans and additional models like Claude and Gemini in the Enterprise plan. Information on AI models for Ada is not provided.
All three platforms—SalesIQ (Zoho), Ada, and My AskAI—offer API access, enabling businesses to integrate their systems and customize their AI customer support solutions.
SalesIQ (Zoho), Ada, and My AskAI each offer robust AI customer support features with varying capabilities and pricing structures. My AskAI stands out for its cost-effectiveness, extensive integrations, and flexibility, making it a compelling choice for businesses looking to enhance their customer support.
