Afforable, smarter, alternative toSalesIQ (Zoho)for AI customer support

Introduction

SalesIQ (Zoho) and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer AI-driven solutions, but they differ in features, pricing, and integrations, making them suitable for different business needs.

AI Customer Support Features

Both SalesIQ (Zoho) and My AskAI offer AI customer support features that help deflect support tickets and streamline customer interactions. They also provide AI features for support agents to assist them in managing customer queries more effectively.

Pricing

SalesIQ (Zoho) and My AskAI have different pricing models. SalesIQ (Zoho) uses a price-on-application (POA) model for AI features per 1,000 tickets/chats, while My AskAI offers a clear pricing structure at $99 per 1,000 tickets/chats. This transparency can be beneficial for budgeting and cost management.

Usage Tiers

SalesIQ (Zoho) provides multiple usage tiers ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited chat sessions. My AskAI offers three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the limits.

Human Handover

Both platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

SalesIQ (Zoho) and My AskAI offer conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in SalesIQ (Zoho). This can enhance customer support by automating email responses and managing email queries more efficiently.

Email Lead Capture

Both platforms support email lead capture, helping businesses gather and manage potential customer leads through email interactions.

Content Limits

SalesIQ (Zoho) has content limits based on the plan, with the basic plan allowing up to 100 articles and the enterprise plan up to 2,000 articles. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.

Number of Chatbots/Agents

SalesIQ (Zoho) offers varying numbers of chatbots/agents based on the plan, from none in the free plan to 10 in the enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Neither SalesIQ (Zoho) nor My AskAI offers a hosted help center.

Chatbot Flow Builder

Both platforms lack a chatbot flow builder, which could limit the customization of chatbot interactions.

Integrations (Content/Knowledge)

SalesIQ (Zoho) integrates with files and help centers. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

SalesIQ (Zoho) has a marketplace/app store for integrations. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

Both platforms are GDPR compliant. SalesIQ (Zoho) is also SOC-2 compliant, whereas My AskAI is not.

Support

Support options vary between the platforms. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise. SalesIQ (Zoho) does not specify its support options.

AI Models Available

SalesIQ (Zoho) offers GPT-4 for its enterprise plan. My AskAI provides GPT-4o across all plans, with the Enterprise plan also offering Claude and Gemini models.

API Access

Both SalesIQ (Zoho) and My AskAI provide API access, enabling businesses to integrate their platforms with other systems and customize their functionality.

Conclusion

SalesIQ (Zoho) and My AskAI both offer robust AI customer support solutions, but they cater to different needs and preferences. SalesIQ (Zoho) provides a more traditional tiered approach with content limits and a marketplace for integrations. In contrast, My AskAI offers transparent pricing, unlimited content, and extensive integration options, making it a versatile choice for businesses seeking comprehensive AI support capabilities.