Salesforce AI and Tidio both offer AI customer support platforms designed to deflect support tickets, but they differ significantly in terms of pricing and features. Salesforce AI is priced at $2,000 per 1,000 tickets or chats, though it does not provide detailed information on usage tiers, human handover capabilities, analytics, AI email assistance, or email lead capture functionalities. This positions Salesforce AI as a potentially premium service, though the lack of detailed feature information makes it challenging to assess its full value proposition.
On the other hand, Tidio offers a more tiered pricing structure, starting from a free tier for up to 50 conversations and scaling up to a custom conversation tier under Tidio+. The cost for 1,000 tickets or chats starts at $749. Tidio includes features such as human handover, analytics/insights, and email lead capture, though it does not offer an AI email assistant. This makes Tidio a more accessible and transparent option for businesses looking for flexible and comprehensive AI customer support solutions.
| Feature | Salesforce AI | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $2,000 | $749+ | $99 |
| Usage Tiers | Not provided | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Salesforce AI pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://www.tidio.com/integrations/#apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | IBM Watson | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of Salesforce AI, Tidio, and My AskAI. Each platform aims to deflect support tickets and enhance customer service efficiency. My AskAI can be integrated within both Salesforce AI and Tidio, providing additional flexibility and capabilities.
All three platforms—Salesforce AI, Tidio, and My AskAI—offer robust AI customer support features. These features are designed to automate responses, improve customer satisfaction, and reduce the workload on human agents.
Salesforce AI, Tidio, and My AskAI also provide AI features tailored for support agents. These include tools to assist agents in responding to customer queries more efficiently and accurately.
Pricing varies significantly among the three platforms. Salesforce AI charges $2,000 per 1,000 tickets/chats, making it the most expensive option. Tidio's pricing starts at $749+, while My AskAI offers a more affordable rate at $99 per 1,000 tickets/chats.
Tidio offers multiple usage tiers, ranging from a free plan with 50 conversations to custom plans under Tidio+. My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited). Any usage beyond these limits is charged at $0.10 per conversation.
Both Tidio and My AskAI support human handover, ensuring a smooth transition from AI to human agents when needed. Salesforce AI does not provide information on this feature.
Tidio and My AskAI offer conversation analytics and insights to help businesses understand and improve their customer interactions. Salesforce AI does not provide specific information on this feature.
My AskAI includes an AI email assistant, a feature not available in Tidio. Salesforce AI does not provide information on this feature.
Both Tidio and My AskAI offer email lead capture capabilities, allowing businesses to gather customer information seamlessly. Salesforce AI does not provide details on this feature.
My AskAI provides unlimited content limits across all its plans, covering webpages and documents. Tidio and Salesforce AI do not specify content limits.
Tidio supports one chatbot, whereas My AskAI offers varying numbers of chatbots/agents depending on the plan. The Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots/agents. Salesforce AI does not provide this information.
Neither Tidio nor My AskAI offers a hosted help center. Salesforce AI does not provide information on this feature.
Tidio includes a chatbot flow builder, enabling users to design custom chatbot interactions. My AskAI does not offer this feature, and Salesforce AI does not provide information on it.
My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and popular platforms like Google Drive, Notion, and Salesforce. Tidio also offers integrations but is limited to websites, manually added content, and files (only available for Tidio+). Salesforce AI does not provide details on this aspect.
My AskAI integrates with numerous end-user platforms, including Zendesk, Intercom, HubSpot, Slack, and more. Tidio also offers various integrations, which can be explored on their website. Salesforce AI does not provide specific information on end-user integrations.
Both Tidio and My AskAI are GDPR compliant, ensuring data protection and privacy. Salesforce AI does not provide information on its GDPR compliance.
None of the platforms—Salesforce AI, Tidio, or My AskAI—are SOC-2 compliant.
Tidio offers different levels of support based on the plan, ranging from email and help desk support to dedicated success managers for Tidio+ users. My AskAI provides varying levels of support, including web, email, video, and even a success manager for Enterprise users. Salesforce AI does not specify its support options.
Salesforce AI uses IBM Watson for its AI capabilities. Tidio employs Claude (Anthropic AI) and in-house models across its plans. My AskAI leverages GPT-4o for its Essentials and Pro plans, with additional options like Claude and Gemini available for Enterprise users.
Both Tidio and My AskAI offer API access, enabling businesses to integrate their AI solutions with other systems. Salesforce AI does not provide information on API access.
Salesforce AI, Tidio, and My AskAI each offer unique features and capabilities for AI customer support. While Salesforce AI is the most expensive option, Tidio and My AskAI provide mor
