Salesforce AI and SalesIQ (Zoho) are two prominent AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Salesforce AI offers its services at a price of $2,000 per 1,000 tickets or chats, although specific usage tiers and additional features such as human handover, analytics/insights, AI email assistant, and email lead capture are not disclosed in the provided information. This suggests a potentially premium positioning in the market, focusing on high-value, enterprise-level solutions.
On the other hand, SalesIQ (Zoho) provides a more tiered pricing structure, starting from a free plan with 100 chat sessions per month, escalating to professional and enterprise plans with unlimited chat sessions. SalesIQ includes features like human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant. The "Price on Application" (POA) model indicates flexibility in pricing, catering to various business sizes and needs. This tiered approach and comprehensive feature set position SalesIQ as a versatile and scalable option for businesses looking for customizable AI customer support solutions.
| Feature | Salesforce AI | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $2,000 | POA | $99 |
| Usage Tiers | Not provided | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Salesforce AI pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://marketplace.zoho.com/app/salesiq | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | IBM Watson | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
In the realm of AI customer support platforms, Salesforce AI, SalesIQ (Zoho), and My AskAI all offer robust solutions aimed at deflecting support tickets and enhancing customer service efficiency. This analysis focuses on their AI customer support features, pricing, and capabilities.
All three platforms—Salesforce AI, SalesIQ (Zoho), and My AskAI—offer AI customer support features. These features are designed to assist both support agents and customers, ensuring a streamlined and efficient support process.
Salesforce AI charges $2,000 per 1,000 tickets/chats, making it the most expensive option. SalesIQ (Zoho) does not provide a standard price and operates on a Price On Application (POA) basis. My AskAI offers a more affordable solution at $99 per 1,000 tickets/chats, providing a cost-effective alternative.
Salesforce AI does not provide detailed information on usage tiers. SalesIQ (Zoho) offers multiple tiers, including a free plan with 100 chat sessions per month and various paid plans that scale up to unlimited chat sessions. My AskAI also provides tiered pricing with the Essentials plan covering 200 conversations per month, the Pro plan for 1,000 conversations per month, and the Enterprise plan offering unlimited conversations, with an additional $0.10 per conversation beyond the set limits.
Both SalesIQ (Zoho) and My AskAI support human handover, ensuring that complex queries can be seamlessly transferred to human agents. Salesforce AI does not provide specific information on this feature.
SalesIQ (Zoho) and My AskAI both offer conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Salesforce AI does not specify this feature.
My AskAI includes an AI email assistant to help manage and respond to emails efficiently, a feature not provided by SalesIQ (Zoho) or specified by Salesforce AI.
Both SalesIQ (Zoho) and My AskAI offer email lead capture capabilities, enabling businesses to gather and manage leads effectively. Salesforce AI does not provide details on this feature.
SalesIQ (Zoho) has content limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.
SalesIQ (Zoho) provides different numbers of chatbots based on the plan, from 1 chatbot in the Basic plan to 10 chatbots in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Neither SalesIQ (Zoho) nor My AskAI offer a hosted help center or a chatbot flow builder, and Salesforce AI does not provide information on these features.
SalesIQ (Zoho) integrates with files and help centers. My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, offering extensive flexibility.
SalesIQ (Zoho) provides integrations through its marketplace. My AskAI offers a broader range of integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and more, enhancing its versatility for end-user interactions.
Both SalesIQ (Zoho) and My AskAI are GDPR compliant. SalesIQ (Zoho) is also SOC-2 compliant, while My AskAI is not. My AskAI provides various levels of support, including web, email, video, Slack, and a success manager, depending on the plan.
Salesforce AI uses IBM Watson, while SalesIQ (Zoho) offers GPT-4 for higher-tier plans. My AskAI provides access to GPT-4o across all plans, with the Enterprise plan also offering Claude and Gemini. Both SalesIQ (Zoho) and My AskAI provide API access.
Salesforce AI, SalesIQ (Zoho), and My AskAI each offer comprehensive AI customer support solutions with varying features, pricing, and capabilities. My AskAI stands out for its cost-effectiveness, extensive integrations, and flexible content limits, making it a strong competitor in the AI customer support market.
