Salesforce AI and LiveChat are both AI customer support platforms aimed at enhancing customer service by automating responses and deflecting support tickets. Salesforce AI offers its services at a price of $2,000 per 1,000 tickets or chats. However, specific details on usage tiers, human handover capabilities, analytics and insights, AI email assistant, and email lead capture are not provided, making it challenging to fully assess its comprehensive functionalities.
In contrast, LiveChat provides its AI customer support features at a significantly lower cost of $52 per 1,000 tickets or chats and does not impose any usage limits. LiveChat supports human handover, allowing seamless transition from AI to human agents when necessary. It also offers analytics and insights, which can help businesses understand customer interactions better. While LiveChat does not include an AI email assistant, it does provide email lead capture, enhancing its utility in generating potential customer leads. This detailed feature set positions LiveChat as a more transparent and cost-effective option in the market compared to Salesforce AI.
| Feature | Salesforce AI | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $2,000 | $52 | $99 |
| Usage Tiers | Not provided | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Salesforce AI pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://www.livechat.com/marketplace/apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | IBM Watson | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
In the realm of AI customer support platforms, Salesforce AI, LiveChat, and My AskAI each offer a suite of features designed to deflect support tickets and enhance customer service efficiency. This analysis focuses on their AI customer support capabilities, aiming to provide a clear comparison of their key features, pricing, and overall capabilities.
All three platforms, Salesforce AI, LiveChat, and My AskAI, offer AI-driven customer support features. These features are designed to automate and streamline customer interactions, potentially reducing the need for human intervention.
Salesforce AI, LiveChat, and My AskAI also provide AI features specifically for support agents. These tools assist agents in responding more effectively to customer inquiries, enhancing overall support efficiency.
When it comes to pricing per 1,000 tickets or chats, Salesforce AI is significantly more expensive at $2,000, compared to LiveChat at $52 and My AskAI at $99. This makes My AskAI a more cost-effective option than Salesforce AI, though slightly pricier than LiveChat.
LiveChat does not impose any usage limits, whereas My AskAI offers tiered plans with different conversation limits: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). Salesforce AI does not provide detailed information about its usage tiers.
Both LiveChat and My AskAI support human handover, ensuring that complex queries can be escalated to human agents when necessary. Salesforce AI does not provide information on this feature.
LiveChat and My AskAI both offer conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Salesforce AI does not specify whether it includes this feature.
My AskAI stands out by offering an AI email assistant, a feature not available with Salesforce AI or LiveChat. This can be particularly useful for automating email responses and managing email queries efficiently.
Both LiveChat and My AskAI provide email lead capture capabilities. This feature is not mentioned for Salesforce AI.
My AskAI offers unlimited content limits across all its plans, which includes unlimited webpages and documents. Neither Salesforce AI nor LiveChat provide specific information about content limits.
LiveChat's agent limits vary by plan, with the Starter plan offering one agent and higher-tier plans offering unlimited agents. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Salesforce AI does not specify its limits in this area.
LiveChat includes a hosted help center, a feature not available with My AskAI. Salesforce AI does not provide information on this feature.
LiveChat offers a chatbot flow builder, which is not available with My AskAI. Salesforce AI does not mention this feature.
My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. LiveChat integrates with knowledge bases, product pages, and FAQs. Salesforce AI does not provide details on content/knowledge integrations.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and many others. LiveChat also supports various integrations through its marketplace. Salesforce AI does not specify its end-user integrations.
Both LiveChat and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. Salesforce AI does not provide information on compliance.
LiveChat provides 24/7/365 support across all its plans, while My AskAI offers tiered support options: web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise. Salesforce AI does not detail its support options.
My AskAI uses GPT-4o across all plans, with the Enterprise plan also offering Claude and Gemini models. Salesforce AI utilizes IBM Watson, while LiveChat does not specify the AI models it employs.
Both LiveChat and My AskAI offer API access, allowing for custom integrations and extended functionality. Salesforce AI does not provide information on API access.
In summary, while Salesforce AI, LiveChat, and My AskAI all offer ro
