Salesforce AI and Intercom Fin AI are both AI customer support platforms designed to help businesses manage and deflect support tickets. Salesforce AI is priced at $2,000 per 1,000 tickets or chats, though specific usage tiers, human handover capabilities, analytics, insights, AI email assistants, and email lead capture features are not provided in the available information. This lack of detailed feature disclosure makes it challenging to fully assess the platform's comprehensive capabilities beyond its basic ticket handling costs.
Intercom Fin AI, on the other hand, is priced at $495 per 1,000 tickets or chats and offers a more detailed feature set. It includes human handover capabilities, allowing seamless transitions between AI and human agents, and provides analytics and insights to help businesses understand customer interactions better. Additionally, Intercom Fin AI supports email lead capture but does not offer an AI email assistant. The pricing structure is also based on features, which may provide more flexibility for businesses with varying needs. This detailed feature set positions Intercom Fin AI as a potentially more transparent and versatile option in the AI customer support market.
| Feature | Salesforce AI | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $2,000 | $495 | $99 |
| Usage Tiers | Not provided | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Salesforce AI pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://www.intercom.com/app-store/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | IBM Watson | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of Salesforce AI, Intercom Fin AI, and My AskAI. These platforms are designed to help businesses deflect support tickets and enhance customer service through advanced AI capabilities.
All three platforms, Salesforce AI, Intercom Fin AI, and My AskAI, offer robust AI customer support features. These include automated responses, ticket deflection, and support for agents to improve efficiency and service quality.
Salesforce AI is priced at $2,000 per 1,000 tickets/chats, which is significantly higher than Intercom Fin AI at $495 and My AskAI at $99. My AskAI offers the most cost-effective solution, making it an attractive option for businesses looking to manage expenses while still leveraging advanced AI capabilities.
Intercom Fin AI's pricing is based on features, while My AskAI provides clear usage tiers: Essentials, Pro, and Enterprise. Each tier offers a different number of conversations per month, with additional charges for conversations beyond the set limits. This tiered approach provides flexibility and scalability for businesses of different sizes.
Both Intercom Fin AI and My AskAI support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary. Salesforce AI does not provide specific information on this feature.
Intercom Fin AI and My AskAI both offer conversation analytics and insights, allowing businesses to track and optimize their customer interactions. Salesforce AI does not provide details on this feature.
My AskAI includes an AI email assistant, a feature not available in Intercom Fin AI or mentioned for Salesforce AI. This assistant can help automate and streamline email communications, adding another layer of efficiency.
Both Intercom Fin AI and My AskAI offer email lead capture capabilities, helping businesses to gather and manage customer leads effectively. This feature is not specified for Salesforce AI.
My AskAI offers unlimited webpages and documents across all its tiers, ensuring businesses can manage extensive content without restrictions. Content limits for Salesforce AI and Intercom Fin AI are not provided.
My AskAI offers different numbers of chatbots/agents depending on the tier, with the Enterprise tier allowing unlimited chatbots. Intercom Fin AI provides one chatbot, while Salesforce AI does not specify this feature.
Intercom Fin AI includes a hosted help center, a feature not available with My AskAI. Salesforce AI does not provide information on this feature.
Intercom Fin AI includes a chatbot flow builder, enabling businesses to design and customize chatbot interactions. My AskAI does not offer this feature, and it is not specified for Salesforce AI.
My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, and Salesforce. Intercom Fin AI supports integrations with websites, help centers, and PDFs. Salesforce AI's integrations are not specified.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and various chat applications. Intercom Fin AI provides integration options through its app store. Salesforce AI does not provide details on end-user integrations.
Both Intercom Fin AI and My AskAI are GDPR compliant, ensuring data protection and privacy. Intercom Fin AI is also SOC-2 compliant, a feature not available with My AskAI. Compliance information for Salesforce AI is not provided.
My AskAI offers tiered support options, ranging from web and email support to priority support and a dedicated success manager for the Enterprise tier. Support details for Salesforce AI and Intercom Fin AI are not provided.
Salesforce AI uses IBM Watson, Intercom Fin AI uses GPT-4o, and My AskAI offers GPT-4o across all tiers, with the Enterprise tier also supporting Claude and Gemini models. This variety in AI models ensures businesses can choose the best fit for their needs.
Both Intercom Fin AI and My AskAI provide API access, allowing businesses to integrate and customize their AI solutions. API access for Salesforce AI is not specified.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out for its cost-effectiveness, extensive integrations, and comprehensive support options. These features make it a compelling choice for businesses looking to enhance their customer support capabilities through AI.
