Salesforce AI and HubSpot both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Salesforce AI's pricing is set at $2,000 per 1,000 tickets or chats, but additional details regarding usage tiers, human handover, analytics, AI email assistant, and email lead capture are not provided, leaving some gaps in understanding its full capabilities. This limited information makes it challenging to fully assess Salesforce AI's competitive positioning without further specifics on its features and functionalities.
On the other hand, HubSpot's AI customer support features are more comprehensively detailed. Pricing is provided on a per-request basis (POA), and the platform offers distinct usage tiers with Service Hub Professional and Service Hub Enterprise, each supporting up to 5,000 snippets. HubSpot includes human handover, analytics and insights, an AI email assistant, and email lead capture, indicating a robust set of tools for customer support. This detailed feature set positions HubSpot as a versatile option for businesses seeking comprehensive AI-driven customer support solutions.
| Feature | Salesforce AI | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $2,000 | POA | $99 |
| Usage Tiers | Not provided | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Salesforce AI pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | IBM Watson | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis compares the AI customer support features ofSalesforce AI,HubSpot, andMy AskAI. Each platform offers unique features aimed at enhancing customer support and deflecting support tickets.
All three platforms—Salesforce AI, HubSpot, and My AskAI—offer AI customer support features. These features are designed to assist support agents and improve customer service efficiency.
When it comes to pricing, Salesforce AI charges $2,000 per 1,000 tickets/chats. HubSpot does not provide an exact price and operates on a price-on-application (POA) basis. My AskAI is significantly more affordable at $99 per 1,000 tickets/chats, making it a cost-effective option.
Salesforce AI does not specify usage tiers. HubSpot offers two tiers: Service Hub Professional with up to 5,000 snippets and Service Hub Enterprise also with up to 5,000 snippets. My AskAI provides more granular tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond these limits.
Both HubSpot and My AskAI offer human handover capabilities, ensuring that complex queries can be escalated to human agents. Salesforce AI does not provide information on this feature.
HubSpot and My AskAI both offer conversation analytics and insights, allowing businesses to analyze and improve their customer support interactions. Salesforce AI does not provide information on this feature.
HubSpot and My AskAI both include AI email assistants and email lead capture features, enhancing their email support capabilities. Salesforce AI does not provide information on these features.
HubSpot’s Service Hub Professional and Enterprise tiers allow up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Salesforce AI does not specify content limits.
HubSpot offers 3 seats for Marketing Hub Professional and 5 seats for Marketing Hub Enterprise. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier. Salesforce AI does not specify the number of chatbots or agents.
HubSpot includes a hosted help center and a chatbot flow builder, enhancing its support capabilities. My AskAI does not offer these features, and Salesforce AI does not provide information on them.
My AskAI offers extensive integrations for content/knowledge management, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. HubSpot’s integrations for end users include Facebook, WhatsApp, and Messenger, while My AskAI supports a broader range of platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Salesforce AI does not provide information on integrations.
Both HubSpot and My AskAI are GDPR compliant. HubSpot is also SOC-2 compliant, while My AskAI is not. Salesforce AI does not provide information on compliance.
HubSpot offers email, in-app chat, and phone support. My AskAI provides varying levels of support depending on the tier: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Salesforce AI does not specify its support options.
Salesforce AI uses IBM Watson. HubSpot does not specify the AI models it uses. My AskAI offers GPT-4o across all tiers, with additional options like Claude and Gemini for the Enterprise tier.
Both HubSpot and My AskAI provide API access, allowing for more customized integrations and functionalities. Salesforce AI does not provide information on API access.
In summary, My AskAI offers a competitive and cost-effective solution with extensive integrations, flexible usage tiers, and comprehensive support options. While Salesforce AI and HubSpot have their strengths, My AskAI stands out for its affordability and wide range of features.
