AI customer support agent features & capabilities compared: Salesforce AI vs. Crisp
Salesforce AI and Crisp both offer AI customer support platforms designed to deflect support tickets, but they differ significantly in their features and pricing structures. Salesforce AI charges $2,000 per 1,000 tickets or chats, with no detailed information provided about usage tiers, human handover, analytics/insights, AI email assistant, or email lead capture. This suggests a potentially premium pricing model, though the lack of detailed feature disclosure makes it difficult to fully gauge its comprehensive capabilities.
On the other hand, Crisp offers a more flexible pricing model with usage tiers labeled Basic, Pro, and Unlimited, all of which have no usage limits. The pricing for Crisp is provided upon request (POA). Crisp includes features such as human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant. This broad range of features, especially the inclusion of human handover and analytics, positions Crisp as a potentially more versatile option for businesses seeking detailed customer support capabilities.
Full breakdown: All available features and pricing
| Feature | Salesforce AI | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $2,000 | POA | $99 |
| Usage Tiers | Not provided | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Salesforce AI pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://crisp.chat/en/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Basic - chat, email Pro - chat, email Unlimited - chat, email |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | IBM Watson | Basic - Pro - Unlimited - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
AI Customer Support Platforms: Salesforce AI vs. Crisp vs. My AskAI
This analysis focuses on the AI customer support features of Salesforce AI, Crisp, and My AskAI, with an emphasis on My AskAI's benefits when integrated with Salesforce AI or Crisp.
Offers AI Customer Support Features
All three platforms—Salesforce AI, Crisp, and My AskAI—offer AI customer support features aimed at deflecting support tickets. They provide tools to automate responses and improve customer interactions.
Offers AI Features for Support Agents
Salesforce AI, Crisp, and My AskAI all provide AI features to assist support agents, enhancing their ability to handle customer inquiries efficiently.
AI Price Per 1,000 Tickets/Chats
Pricing varies significantly among the three. Salesforce AI charges $2,000 per 1,000 tickets/chats. Crisp's pricing is provided on application (POA), making it less transparent. My AskAI offers a more affordable rate at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses.
Usage Tiers
Salesforce AI does not specify usage tiers. Crisp offers three tiers—Basic, Pro, and Unlimited—all with no usage limits. My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional cost of $0.10 per conversation beyond these limits.
Human Handover
Both Crisp and My AskAI support human handover, ensuring that complex issues can be escalated to human agents. Salesforce AI does not provide information on this feature.
Conversation Analytics/Insights
Crisp and My AskAI offer conversation analytics and insights to help businesses understand customer interactions better. Salesforce AI does not provide details on this feature.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available in Crisp. Salesforce AI does not provide information on this feature.
Email Lead Capture
Both Crisp and My AskAI support email lead capture, helping businesses gather potential leads. Salesforce AI does not provide details on this feature.
Content Limits
Crisp's content limits are not specified across its tiers. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates. Salesforce AI does not provide information on content limits.
Number of Chatbots/Agents
Crisp does not specify the number of chatbots/agents. My AskAI provides clear limits: Essentials and Pro tiers offer 1 chatbot (in two modes: public and private), while the Enterprise tier allows for unlimited chatbots. Salesforce AI does not provide details on this feature.
Hosted Help Centre
Crisp offers a hosted help center, a feature not available in My AskAI. Salesforce AI does not provide information on this feature.
Chatbot Flow Builder
Crisp includes a chatbot flow builder, which is not available in My AskAI. Salesforce AI does not provide information on this feature.
Integrations (Content/Knowledge)
Crisp integrates with various e-commerce platforms such as WordPress, WooCommerce, Magento, and Shopify. My AskAI offers extensive integrations with websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Salesforce AI does not provide information on content/knowledge integrations.
Integrations (End Users)
Crisp offers a wide range of integrations listed on their website. My AskAI provides extensive end-user integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter through Intercom/Zendesk. Salesforce AI does not provide information on end-user integrations.
GDPR Compliance
Both Crisp and My AskAI are GDPR compliant, ensuring data protection and privacy. Salesforce AI does not provide information on GDPR compliance.
SOC-2 Compliance
Neither Crisp nor My AskAI are SOC-2 compliant. Salesforce AI does not provide information on this compliance.
Support
Crisp offers chat and email support across all tiers. My AskAI provides tiered support: Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, Success manager). Salesforce AI does not provide details on support.
AI Models Available
Salesforce AI uses IBM Watson. Crisp's AI models vary by tier, with the Unlimited tier using GPT-4. My AskAI offers GPT-4o across Essentials and Pro tiers, and GPT-4o/Claude/Gemini for the Enterprise tier, providing advanced AI capabilities.
API Access
Both Crisp and My AskAI offer API access, allowing for custom integrations and extended functionality. Salesforce AI does not provide information on API access.
Conclusion
While Salesforce AI and Crisp offer robust AI customer support features, My AskAI stands out with its cost-effective pricing, clear usage tiers, extensive integrations, and advanced AI models. This makes My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.
Compare Salesforce AI with other AI support agents
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