Netomi and Zendesk AI are both AI customer support platforms designed to enhance customer service by deflecting support tickets through automation. Netomi's pricing is based on consumption and is provided on application (POA), while Zendesk AI charges $495 per 1,000 tickets or chats, with pricing tiers based on features. Both platforms offer AI email assistants and email lead capture functionalities, which help in automating responses and capturing potential customer leads efficiently.
However, there are notable differences between the two. Zendesk AI includes human handover capabilities, allowing seamless transition from AI to human agents when necessary, and provides robust analytics and insights to help businesses understand and optimize their customer support operations. Netomi, on the other hand, does not explicitly offer human handover or detailed analytics and insights within the provided information, which may influence a company's decision based on their specific needs for human interaction and data analysis in customer support.
| Feature | Netomi | Zendesk AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Based on consumption | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | Zendesk AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
In the competitive landscape of AI customer support platforms, Netomi, Zendesk AI, and My AskAI each offer distinct features aimed at deflecting support tickets and enhancing customer service. This analysis focuses on their respective AI customer support features, pricing, and capabilities.
All three platforms—Netomi, Zendesk AI, and My AskAI—offer robust AI customer support features. These include AI-driven responses to customer queries, reducing the need for human intervention. Additionally, each platform provides AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness.
Pricing is a significant differentiator among the three platforms. Netomi's pricing is provided on application (POA), making it less transparent. Zendesk AI charges $495 per 1,000 tickets/chats, while My AskAI offers a more affordable rate at $99 per 1,000 conversations. My AskAI also provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond these limits.
Zendesk AI and My AskAI both support human handover, ensuring that complex queries can be escalated to human agents seamlessly. They also offer comprehensive conversation analytics and insights, which are not provided by Netomi. This feature is crucial for understanding customer interactions and improving service quality.
All three platforms offer AI email assistants and email lead capture capabilities. These features automate responses to email queries and help capture potential leads, streamlining customer support operations.
My AskAI stands out with its unlimited content limits across all tiers, covering webpages and documents. In contrast, Netomi's and Zendesk AI's limits are based on consumption or are not clearly defined. For the number of chatbots/agents, My AskAI offers flexibility with one chatbot/agent in Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots/agents in the Enterprise tier.
Zendesk AI provides a hosted help center and a chatbot flow builder, features not available with Netomi or My AskAI. These tools can enhance customer self-service and streamline chatbot management.
My AskAI excels in content and end-user integrations. It supports a wide range of content sources, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. It also integrates with numerous end-user platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services. Netomi and Zendesk AI also offer integrations, but My AskAI's extensive list provides greater flexibility and connectivity.
All three platforms are GDPR compliant, ensuring data privacy and security. However, only Netomi and Zendesk AI are SOC-2 compliant. My AskAI offers tiered support options: Essentials provides web and email support, Pro adds priority web, email, and video support, and Enterprise includes Slack support and a dedicated success manager.
Zendesk AI and My AskAI both utilize the GPT-4o model, with My AskAI offering additional models like Claude and Gemini for its Enterprise tier. API access is available with Zendesk AI and My AskAI, but not mentioned for Netomi.
Netomi, Zendesk AI, and My AskAI each bring unique strengths to the table in AI customer support. My AskAI distinguishes itself with competitive pricing, extensive integrations, and flexible content and chatbot limits, making it a versatile choice for businesses seeking comprehensive AI customer support solutions.
