Netomi and Tidio are AI customer support platforms designed to deflect support tickets through automated responses and various other features. Netomi offers a pricing model that is based on consumption, with specific rates provided upon request (POA). It includes an AI email assistant and email lead capture capabilities but does not provide human handover or detailed analytics and insights. This focus on email-related automation highlights Netomi's strength in handling email-based customer interactions effectively.
On the other hand, Tidio offers a more tiered pricing structure, starting with a free plan for up to 50 conversations and scaling up to the Lyrio AI plan for 200 conversations, with custom plans available under Tidio+. Tidio's features include human handover, which allows for seamless transition from AI to human agents, and comprehensive analytics and insights to monitor performance. While Tidio does not include an AI email assistant, it does provide email lead capture, making it a robust option for businesses looking for a more detailed and human-interactive customer support solution.
| Feature | Netomi | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $749+ | $99 |
| Usage Tiers | Based on consumption | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | Tidio pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of Netomi, Tidio, and My AskAI, with a specific focus on their capabilities for deflecting support tickets.
All three platforms, Netomi, Tidio, and My AskAI, offer AI customer support features designed to assist and deflect support tickets. They also provide AI features specifically tailored for support agents to enhance their efficiency and effectiveness.
Netomi operates on a price-on-application (POA) model, which means specific pricing details are not readily available and are likely customized based on consumption. In contrast, Tidio offers a more structured pricing model starting at $749+ per 1,000 tickets/chats, with various usage tiers including a free tier for up to 50 conversations and premium tiers like Lyrio AI and Tidio+. My AskAI provides a clear and competitive pricing structure with $99 per 1,000 tickets/chats and usage tiers ranging from Essentials (200 conversations/month) to Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
Tidio and My AskAI both offer human handover capabilities, ensuring a seamless transition from AI to human agents when necessary. Netomi does not provide this feature. Both Tidio and My AskAI also offer conversation analytics and insights, which are not specified for Netomi.
Netomi and My AskAI include an AI email assistant feature, whereas Tidio does not. All three platforms support email lead capture, helping businesses gather and manage potential customer information effectively.
Netomi's content limits and the number of chatbots/agents are based on consumption, which may vary. Tidio does not specify content limits and offers one chatbot. My AskAI provides unlimited webpages and documents across all tiers, with the number of chatbots/agents ranging from one in the Essentials and Pro tiers to unlimited in the Enterprise tier.
Tidio and My AskAI do not offer a hosted help center. Tidio includes a chatbot flow builder, which is not available in Netomi or My AskAI.
Netomi, Tidio, and My AskAI all offer various integrations. Netomi and Tidio provide integration details through their respective marketplaces/app stores. My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. My AskAI also integrates with end-user platforms such as Zendesk, Intercom, HubSpot, and others, providing extensive connectivity options.
All three platforms are GDPR compliant. Netomi is also SOC-2 compliant, which is not the case for Tidio and My AskAI. Regarding support, Tidio offers different levels of support based on the tier, including email, live chat, and dedicated success managers for premium tiers. My AskAI provides web, email, and video support, with priority support and dedicated success managers available in higher tiers.
Tidio uses Claude (Anthropic AI) and in-house models across its tiers. My AskAI offers GPT-4o in its Essentials and Pro tiers, with additional options like Claude and Gemini available in the Enterprise tier. Both Tidio and My AskAI provide API access, which is not specified for Netomi.
In summary, each platform offers robust AI customer support features with various strengths. Netomi's customized pricing and consumption-based model may appeal to larger enterprises with specific needs. Tidio provides a more structured and tiered pricing model with comprehensive support options. My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers, making it a compelling option for businesses of all sizes.
