Netomi and Tawk are AI customer support platforms designed to streamline customer service by deflecting support tickets. Netomi operates on a consumption-based pricing model with pricing on application (POA), while Tawk offers a clear tiered pricing structure starting at $20 per 1,000 tickets/chats, with specific plans for different usage levels, including Hobby, Growth, and Enterprise tiers.
Netomi's AI customer support features include an AI email assistant and email lead capture capabilities, but it does not provide human handover or detailed analytics/insights. In contrast, Tawk offers human handover and comprehensive analytics/insights, along with email lead capture, but lacks an AI email assistant. This comparison highlights Netomi's focus on automated email assistance and lead capture, whereas Tawk emphasizes a more integrated approach with human intervention and detailed performance analytics.
| Feature | Netomi | Tawk | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $20 | $99 |
| Usage Tiers | Based on consumption | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | Tawk pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | Tawk marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis compares the AI customer support offerings ofNetomi,Tawk, andMy AskAI. The focus is on their capabilities to deflect support tickets, providing a clear picture of their features, pricing, and overall value proposition.
All three platforms—Netomi, Tawk, and My AskAI—offer AI customer support features aimed at deflecting support tickets. However, My AskAI stands out as it can be integrated within Netomi and Tawk, offering additional flexibility.
Netomi and My AskAI both provide AI features for support agents, enhancing the overall support experience. Tawk lacks this capability, making it less comprehensive in this aspect.
Netomi’s pricing is provided on application (POA), while Tawk charges $20 per 1,000 tickets/chats. My AskAI is priced at $99 for the same volume, highlighting a higher cost but possibly justifying it with additional features.
Netomi’s pricing is based on consumption, whereas Tawk offers three tiers: Hobby, Growth, and Enterprise. My AskAI also provides three tiers—Essentials, Pro, and Enterprise—with clear limits and additional charges for conversations beyond the limits.
Both Tawk and My AskAI offer human handover capabilities, enabling seamless transition from AI to human agents. Netomi does not provide this feature, potentially limiting its effectiveness in complex scenarios.
Tawk and My AskAI both offer conversation analytics and insights, facilitating better understanding and improvement of customer interactions. Netomi does not provide this feature.
Netomi and My AskAI include an AI email assistant, aiding in automated email responses. Tawk lacks this feature, which could be a significant drawback for email-heavy support environments.
All three platforms—Netomi, Tawk, and My AskAI—offer email lead capture capabilities, ensuring that potential leads are not lost during support interactions.
Netomi and Tawk base their content limits on consumption and features, respectively. My AskAI provides unlimited content limits across all tiers, making it a strong contender for content-heavy support needs.
Netomi’s offering is based on consumption, while Tawk does not provide specific information on the number of chatbots/agents. My AskAI offers clear limits, with the Essentials and Pro tiers supporting one chatbot in two modes, and the Enterprise tier offering unlimited chatbots.
Tawk provides a hosted help center, while Netomi and My AskAI do not, which could be a deciding factor for companies needing a comprehensive self-service solution.
Tawk offers a chatbot flow builder, giving users the ability to customize interaction flows. This feature is not available in Netomi and My AskAI, which may limit customization options.
Tawk supports a variety of content sources like websites, documents, and knowledge bases. My AskAI excels in this area, offering extensive integrations with platforms like Google Drive, Notion, Confluence, and more. Netomi’s integration details are not provided.
All three platforms offer integrations with various end-user applications. My AskAI stands out with a broader range of integrations, including Zendesk, Intercom, HubSpot, and more, providing greater flexibility and connectivity.
All three platforms are GDPR compliant. Netomi is also SOC-2 compliant, adding an extra layer of data security that Tawk and My AskAI do not provide.
Support options vary, with Tawk offering different levels of support across its tiers. My AskAI provides tiered support, including priority web, email, video, and a success manager for Enterprise customers. Netomi’s support options are not detailed.
Tawk uses the Apollo AI Bot across all tiers. My AskAI offers more advanced models like GPT-4o, Claude, and Gemini, which could provide superior AI performance. Netomi’s AI models are not specified.
Both Tawk and My AskAI offer API access, facilitating custom integrations and advanced functionalities. Netomi does not provide information on API access.
In summary, while all three platforms offer robust AI customer support features, My AskAI provides a more comprehensive and flexible solution, especially with its extensive integrations and advanced AI models. Netomi and Tawk have their strengths, but My AskAI’s ability to integrate within these platforms and its extensive feature set make it a compelling choice for businesses looking to enhance their customer support capabilities.
