image for site
All AI Agent Comparisons > Netomi vs. SalesIQ (Zoho)

AI customer support agent features & capabilities compared: Netomi vs. SalesIQ (Zoho)

Discover what Netomi and SalesIQ (Zoho) are and how you can use them for AI customer support. Compare pricing, features, integrations and much more.

Netomi and SalesIQ (Zoho) are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Netomi operates on a consumption-based pricing model, with specific pricing per 1,000 tickets or chats provided upon request (POA). It offers an AI email assistant and email lead capture capabilities, although it does not provide human handover or detailed analytics and insights as part of its feature set.

SalesIQ (Zoho), on the other hand, offers a tiered pricing structure ranging from a free plan with 100 chat sessions per month to various paid plans that include basic, professional, and enterprise levels, with the latter two offering unlimited chat sessions. SalesIQ includes human handover, enabling seamless transition to human agents when necessary, and provides comprehensive analytics and insights. While it does not have an AI email assistant, it does include email lead capture functionality. The detailed tiered pricing and additional features like human handover position SalesIQ (Zoho) as a versatile option for businesses seeking a scalable AI customer support solution.

Full breakdown: All available features and pricing

Understand all about Netomi's and SalesIQ (Zoho)'s AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.
Feature Netomi SalesIQ (Zoho) + My AskAI
Offers AI Customer Support Features? Yes Yes Yes
Offers AI Features for Support Agents? Yes Yes Yes
AI Price Per 1,000 tickets/chats POA POA $99
Usage Tiers Based on consumption Free - 100 chat sessions/mo
Basic - 1000 chat sessions/mo
Professional - unlimited chat sessions
Enterprise - unlimited chat sessions
Essentials - 200 conversations/mo
Pro - 1,000 conversations/mo
Enterprise - Unlimited

$0.10 per conversation beyond limits
Human Handover Not provided Yes Yes
Conversation Analytics/Insights Not provided Yes Yes
AI Email Assistant Yes No Yes
Email Lead Capture Yes Yes Yes
Pricing Page [Netomi pricing page](Not provided) SalesIQ (Zoho) pricing page My AskAI pricing page
Content Limits Based on consumption Basic plan upto - 100 articles
Professional - 1000 articles
Enterprise - 2000 articles
Essentials - Unlimited webpages & documents
Pro - Unlimited webpages & documents
Enterprise - Unlimited webpages & documents

Updated automatically
Number of Chatbots/Agents Based on consumption Free - 0
Basic - 1 chatbot
Professional - 5 chatbots
Enterprise - 10 chatbots
Essentials - 1 (2 modes: public and private)
Pro - 1 (2 modes: public and private)
Enterprise - Unlimited
Hosted Help Centre Not provided No No
Chatbot Flow Builder Not provided No No
Integrations (Content/Knowledge) Not provided Files
Help Center
Websites
Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx)
Google Drive
Notion
Confluence
SharePoint
Gitbook
OneDrive
Dropbox
Zendesk
Intercom
Salesforce
Integrations (End Users) Netomi marketplace / app store SalesIQ (Zoho) marketplace / app store Website
Zendesk (app)
Intercom (app)
HubSpot (app)
Slack (app)
Teams (app)
Zapier
Tidio
LiveChat
Crisp
SalesIQ (Zoho)
Tawk
Freshchat
WhatsApp (via Intercom/Zendesk)
Instagram (via Intercom/Zendesk)
Messenger (via Intercom/Zendesk)
X/Twitter (via Intercom/Zendesk)
GDPR Compliant Yes Yes Yes
SOC-2 Compliant Yes Yes No
Support Not provided Not provided Essentials - Web, email
Pro - Priority web, email, video
Enterprise - Slack, Success manager
AI Models Available Not provided Free -
Basic -
Professional -
Enterprise - GPT-4
Essentials - GPT-4o
Pro - GPT-4o
Enterprise - GPT-4o/Claude/Gemini
API Access Not provided Yes Yes

Introduction

This analysis focuses on the AI customer support features of three platforms: Netomi, SalesIQ (Zoho), and My AskAI. These platforms aim to deflect support tickets, thereby enhancing customer service efficiency. Below is a detailed comparison of their key features, pricing, and capabilities.

Offers AI Customer Support Features

All three platforms, Netomi, SalesIQ (Zoho), and My AskAI, offer AI customer support features. These capabilities are designed to automate responses and improve customer interactions.

Offers AI Features for Support Agents

Similarly, each platform provides AI features specifically tailored for support agents. These tools help agents manage and resolve customer queries more effectively.

AI Price Per 1,000 Tickets/Chats

The pricing for AI services per 1,000 tickets or chats is available upon request (POA) for both Netomi and SalesIQ (Zoho). In contrast, My AskAI offers a clear and competitive rate of $99 per 1,000 conversations.

Usage Tiers

Netomi's usage tiers are based on consumption, without specific details provided. SalesIQ (Zoho) offers a structured tier system, starting with a free plan for up to 100 chat sessions per month and scaling to an enterprise plan with unlimited sessions. My AskAI also has a tiered pricing model, starting from the Essentials plan with 200 conversations per month to an Enterprise plan with unlimited conversations, and charges $0.10 per conversation beyond these limits.

Human Handover

Human handover is a critical feature for seamless customer support. SalesIQ (Zoho) and My AskAI both offer this feature, whereas Netomi does not provide information on this capability.

Conversation Analytics/Insights

SalesIQ (Zoho) and My AskAI offer conversation analytics and insights, which are essential for understanding customer interactions and improving service. Netomi does not provide details on this feature.

AI Email Assistant

Netomi and My AskAI both include an AI email assistant in their offerings, enhancing email management and response capabilities. SalesIQ (Zoho) does not offer this feature.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather and manage potential customer information effectively.

Pricing Page

For detailed pricing information, you can visit the respective pricing pages: [Netomi](Not provided), SalesIQ (Zoho), and My AskAI.

Content Limits

Netomi's content limits are based on consumption. SalesIQ (Zoho) has specific limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Netomi's chatbot/agent limits are consumption-based. SalesIQ (Zoho) offers different numbers of chatbots depending on the plan, from none in the free tier to 10 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Neither SalesIQ (Zoho) nor My AskAI offers a hosted help center, and Netomi does not provide information on this feature.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, focusing instead on other AI-driven features.

Integrations (Content/Knowledge)

Netomi does not provide specific details on content/knowledge integrations. SalesIQ (Zoho) integrates with files and help centers. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Netomi and SalesIQ (Zoho) have their respective marketplaces for integrations. My AskAI supports a wide array of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

GDPR Compliant

All three platforms are GDPR compliant, ensuring they meet data protection regulations.

SOC-2 Compliant

Netomi and SalesIQ (Zoho) are SOC-2 compliant, which indicates a high level of security and data protection. My AskAI does not have SOC-2 compliance.

Support

Support details for Netomi and SalesIQ (Zoho) are not provided. My AskAI offers various levels of support depending on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models Available

SalesIQ (Zoho) offers different AI models based on the plan, with GPT-4 available in the Enterprise plan. My AskAI provides GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan. Netomi does not provide details on the AI models available.

API Access

Both SalesIQ (Zoho) and My AskAI offer API access, allowing for custom integrations and extended functionalities. Netomi does not provide information on API access.

Conclusion

In summary, while Netomi and SalesIQ (Zoho) offer robust AI customer support features, My AskAI stands out with transparent pricing, extensive integrations, and comprehensive support options. This detailed comparison helps in understanding the strengths and limitations of each platform in the context of AI-driven customer support.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation

Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support

Vestd company logo — Customer of My AskAI's AI customer support agents
FreeCash company logo — Customer of My AskAI's AI customer support agents
Swytch company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Maison d'Herbes company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents