Netomi and SalesIQ (Zoho) are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Netomi operates on a consumption-based pricing model, with specific pricing per 1,000 tickets or chats provided upon request (POA). It offers an AI email assistant and email lead capture capabilities, although it does not provide human handover or detailed analytics and insights as part of its feature set.
SalesIQ (Zoho), on the other hand, offers a tiered pricing structure ranging from a free plan with 100 chat sessions per month to various paid plans that include basic, professional, and enterprise levels, with the latter two offering unlimited chat sessions. SalesIQ includes human handover, enabling seamless transition to human agents when necessary, and provides comprehensive analytics and insights. While it does not have an AI email assistant, it does include email lead capture functionality. The detailed tiered pricing and additional features like human handover position SalesIQ (Zoho) as a versatile option for businesses seeking a scalable AI customer support solution.
| Feature | Netomi | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Based on consumption | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Netomi,SalesIQ (Zoho), andMy AskAI. These platforms aim to deflect support tickets, thereby enhancing customer service efficiency. Below is a detailed comparison of their key features, pricing, and capabilities.
All three platforms, Netomi, SalesIQ (Zoho), and My AskAI, offer AI customer support features. These capabilities are designed to automate responses and improve customer interactions.
Similarly, each platform provides AI features specifically tailored for support agents. These tools help agents manage and resolve customer queries more effectively.
The pricing for AI services per 1,000 tickets or chats is available upon request (POA) for both Netomi and SalesIQ (Zoho). In contrast, My AskAI offers a clear and competitive rate of$99per 1,000 conversations.
Netomi's usage tiers are based on consumption, without specific details provided. SalesIQ (Zoho) offers a structured tier system, starting with a free plan for up to 100 chat sessions per month and scaling to an enterprise plan with unlimited sessions. My AskAI also has a tiered pricing model, starting from the Essentials plan with 200 conversations per month to an Enterprise plan with unlimited conversations, and charges $0.10 per conversation beyond these limits.
Human handover is a critical feature for seamless customer support. SalesIQ (Zoho) and My AskAI both offer this feature, whereas Netomi does not provide information on this capability.
SalesIQ (Zoho) and My AskAI offer conversation analytics and insights, which are essential for understanding customer interactions and improving service. Netomi does not provide details on this feature.
Netomi and My AskAI both include an AI email assistant in their offerings, enhancing email management and response capabilities. SalesIQ (Zoho) does not offer this feature.
All three platforms support email lead capture, enabling businesses to gather and manage potential customer information effectively.
For detailed pricing information, you can visit the respective pricing pages: [Netomi](Not provided),SalesIQ (Zoho), andMy AskAI.
Netomi's content limits are based on consumption. SalesIQ (Zoho) has specific limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Netomi's chatbot/agent limits are consumption-based. SalesIQ (Zoho) offers different numbers of chatbots depending on the plan, from none in the free tier to 10 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
Neither SalesIQ (Zoho) nor My AskAI offers a hosted help center, and Netomi does not provide information on this feature.
None of the three platforms provide a chatbot flow builder, focusing instead on other AI-driven features.
Netomi does not provide specific details on content/knowledge integrations. SalesIQ (Zoho) integrates with files and help centers. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Netomi and SalesIQ (Zoho) have their respective marketplaces for integrations. My AskAI supports a wide array of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant, ensuring they meet data protection regulations.
Netomi and SalesIQ (Zoho) are SOC-2 compliant, which indicates a high level of security and data protection. My AskAI does not have SOC-2 compliance.
Support details for Netomi and SalesIQ (Zoho) are not provided. My AskAI offers various levels of support depending on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
SalesIQ (Zoho) offers different AI models based on the plan, with GPT-4 available in the Enterprise plan. My AskAI provides GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan. Netomi does not provide details on the AI models available.
Both SalesIQ (Zoho) and My AskAI offer API access, allowing for custom integrations and extended functionalities. Netomi does not provide information on API access.
In summary, while Netomi and SalesIQ (Zoho) offer robust AI customer support features, My AskAI stands out with transparent pricing, extensive integrations, and comprehensive support options. This detailed comparison helps in understanding the strengths and limitations of each platform in the context of AI-driven customer support.
