Netomi and LiveChat are AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Netomi offers a pricing model based on consumption, with prices available upon request (POA). Its key features include an AI email assistant and email lead capture capabilities. However, Netomi does not provide human handover or analytics and insights as part of its offering, which may limit its utility in certain support scenarios.
In contrast, LiveChat charges a fixed rate of $52 per 1,000 tickets or chats and imposes no usage limits. LiveChat includes human handover and robust analytics and insights, which can be crucial for businesses needing detailed performance metrics and seamless transition to human agents when necessary. While LiveChat does not offer an AI email assistant, it does provide email lead capture. This comparison highlights that Netomi focuses more on email-related automation, whereas LiveChat offers a more comprehensive suite with human interaction capabilities and detailed analytics.
| Feature | Netomi | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $52 | $99 |
| Usage Tiers | Based on consumption | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | LiveChat marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features offered byNetomi,LiveChat, andMy AskAI. The goal is to highlight their capabilities, pricing, and unique features aimed at deflecting support tickets.
All three platforms—Netomi, LiveChat, and My AskAI—offer AI customer support features designed to enhance customer service by automating responses and deflecting support tickets. Each platform also provides AI features specifically designed to assist support agents.
Netomi's pricing is provided on application (POA), making it less transparent compared to LiveChat and My AskAI. LiveChat charges $52 per 1,000 tickets/chats with no usage limit, while My AskAI offers tiered pricing: Essentials at $99 for 200 conversations per month, Pro for 1,000 conversations per month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond these limits.
LiveChat and My AskAI both offer human handover capabilities, allowing seamless transitions from AI to human agents, a feature not provided by Netomi. Both LiveChat and My AskAI also provide conversation analytics and insights, which are not available in Netomi.
Netomi and My AskAI both offer an AI email assistant, a feature not available with LiveChat. All three platforms support email lead capture, ensuring they can help businesses gather potential customer information effectively.
My AskAI offers unlimited webpages and documents across all tiers, automatically updated. LiveChat does not specify content limits, while Netomi's limits are based on consumption. For chatbot/agent limits, My AskAI provides one chatbot in Essentials and Pro tiers, with unlimited chatbots in the Enterprise tier. LiveChat offers varying agent limits depending on the plan, and Netomi's limits are also based on consumption.
LiveChat includes a hosted help center and a chatbot flow builder, which are not provided by Netomi or My AskAI. This makes LiveChat a more comprehensive solution in terms of built-in features for customer support.
Netomi and LiveChat offer various integrations through their respective marketplaces. My AskAI, however, provides a broader range of integrations, including content/knowledge integrations with platforms like Google Drive, Notion, and Confluence, and end-user integrations with services like Zendesk, Intercom, and Slack.
All three platforms are GDPR compliant. Netomi is SOC-2 compliant, while LiveChat and My AskAI are not. In terms of support, LiveChat offers 24/7/365 support across all plans, whereas My AskAI provides tiered support options, including priority support and a dedicated success manager for Enterprise customers.
My AskAI stands out with its AI model options, offering GPT-4o in Essentials and Pro tiers, and additional models like Claude and Gemini in the Enterprise tier. Both LiveChat and My AskAI provide API access, but this information is not available for Netomi.
In summary, while Netomi, LiveChat, and My AskAI all offer robust AI customer support features, My AskAI provides more flexible pricing, a wider range of integrations, and advanced AI model options, making it a compelling choice for businesses looking to enhance their customer support capabilities.
