AI customer support agent features & capabilities compared: Netomi vs. Intercom Fin AI
Netomi and Intercom Fin AI are both AI customer support platforms designed to help businesses deflect support tickets through automation. Netomi's pricing is provided on application (POA), and it structures its usage tiers based on consumption. Key features of Netomi include an AI email assistant and email lead capture capabilities. However, it does not offer human handover or provide analytics and insights directly within the platform.
In contrast, Intercom Fin AI charges $495 per 1,000 tickets or chats and organizes its usage tiers based on features. It includes a human handover option and offers comprehensive analytics and insights, which can be valuable for businesses looking to optimize their customer support strategies. While it does not have an AI email assistant, it does support email lead capture, similar to Netomi. This positions Intercom Fin AI as a more feature-rich option for companies requiring detailed insights and human interaction capabilities in their customer support workflows.
Full breakdown: All available features and pricing
| Feature | Netomi | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Based on consumption | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites (public and private) Help Center Files (PDF) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
AI Customer Support Platforms: Netomi vs. Intercom Fin AI vs. My AskAI
This analysis focuses on the AI customer support features of Netomi, Intercom Fin AI, and My AskAI. Each platform offers distinct capabilities aimed at deflecting support tickets efficiently.
AI Customer Support Features
All three platforms, Netomi, Intercom Fin AI, and My AskAI, provide robust AI customer support features. They are designed to automate responses and improve customer satisfaction by handling common queries.
AI Features for Support Agents
Each of these platforms also includes AI features specifically for support agents. These features help agents manage their workload more effectively by automating routine tasks and providing intelligent suggestions.
Pricing
Netomi's pricing is available upon request (POA), while Intercom Fin AI charges $495 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option for businesses of all sizes.
Usage Tiers
Netomi’s pricing is based on consumption, whereas Intercom Fin AI’s pricing is based on features. My AskAI offers three tiers: Essentials, Pro, and Enterprise. Essentials tier allows for 200 conversations per month, Pro for 1,000, and Enterprise offers unlimited conversations. Additional conversations cost $0.10 each.
Human Handover
Intercom Fin AI and My AskAI both offer human handover capabilities, ensuring that complex queries can be escalated to human agents. Netomi does not provide this feature.
Conversation Analytics/Insights
Intercom Fin AI and My AskAI offer detailed conversation analytics and insights, helping businesses understand customer interactions better. Netomi does not provide this feature.
AI Email Assistant
Netomi and My AskAI both include an AI email assistant, which automates email responses. Intercom Fin AI does not offer this feature.
Email Lead Capture
All three platforms support email lead capture, helping businesses gather potential customer information efficiently.
Pricing Page
For detailed pricing, you can visit the respective pricing pages: Intercom Fin AI pricing page and My AskAI pricing page. Netomi’s pricing page is not provided.
Content Limits
My AskAI offers unlimited webpages and documents across all its tiers, ensuring no content restrictions. Netomi’s content limits are based on consumption, while Intercom Fin AI does not specify content limits.
Number of Chatbots/Agents
Netomi’s number of chatbots/agents is based on consumption. Intercom Fin AI allows for one chatbot/agent. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier.
Hosted Help Centre
Intercom Fin AI offers a hosted help center, which Netomi and My AskAI do not provide.
Chatbot Flow Builder
Intercom Fin AI includes a chatbot flow builder, a feature not available in Netomi and My AskAI.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations, including websites, files (PDF, Docx, etc.), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Intercom Fin AI integrates with websites, help centers, and files (PDF). Netomi’s content/knowledge integrations are not specified.
Integrations (End Users)
My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Intercom Fin AI and Netomi also provide a variety of integrations, with specific details available on their respective marketplaces.
Compliance
All three platforms are GDPR compliant. Netomi and Intercom Fin AI are SOC-2 compliant, while My AskAI is not.
Support
My AskAI provides tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Support details for Netomi and Intercom Fin AI are not provided.
AI Models Available
Intercom Fin AI and My AskAI both use GPT-4o. My AskAI’s Enterprise tier also offers Claude and Gemini models. Netomi's AI models are not specified.
API Access
Both Intercom Fin AI and My AskAI offer API access, enabling businesses to integrate their AI capabilities with other systems. Netomi’s API access details are not provided.
In conclusion, while Netomi, Intercom Fin AI, and My AskAI each offer robust AI customer support features, My AskAI stands out for its competitive pricing, extensive integrations, and comprehensive support options.
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